I complained several times that the room smelt of damp - evidenced by the damp patch in the bathroom - I asked to move room as the stench was uncomfortable, however, I was only offered air fresher - A disgrace!
The staff do not seem to have the responsibility to deal with problem situations and although they are generally very polite - they are ineffective. Your told someone (in charge) will call you back - still waiting!
Due to working patterns I ate at the hotel for Breakfast, Lunch and Dinner - out of 9 or so meals - 4 were late, 3 were cold and 3 had the wrong dishes.
I even asked that Pam Wilby (GM) call me - still waiting!
On check out the bill was incorrect and when flagged to the front desk - this seemed to cause mild panic as no one could manage the system to deliver the bill in the format I needed (accommodation on one bill and sundries on another - this was promised when I checked in - would be in place and I would not have thought too difficult to achieve.
This hotel is smoke and mirrors and suggest avoiding if you expect a 5 Star hotel experience and services!
THIS HOTEL IS SMOKE AND MIRRORS AND SHOULD BE AVOIDED UNTIL THEY GET THEIR ACT TOGETHER.
- Official Description (provided by the hotel):
- Grosvenor House and its two iconic 45 storey towers, Tower One and Tower Two, redefine the world of luxury. The hotel's glittering twin towers are an instantly recognizable landmark in the Dubai Marina. The hotel features 749 spacious, contemporary guest rooms, suites, and apartments with signature Luxury Collection beds, large windows with spectacular views of the Marina, complimentary Wi-Fi and attentive on-call butler service. The area's first true social destination, the hotel is located just minutes from the beach, golf clubs, malls, Dubai Internet City, Media City and more, offering an exceptional setting for business, leisure and exploration. Welcome to the finer side of sophistication. Step into a world of refined heritage, suave elegance and effortless chic. ... more less
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- Also Known As:
- Grosvenor House Dubai Hotel Dubai
- Le Meridien Dubai
- Grosvenor House Hotel Dubai
- Grosvenor Hotel Dubai
- Dubai Le Meridien
- Grosvenor Dubai