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Grosvenor House Dubai
Ranked #5 of 554 Hotels in Dubai
Certificate of Excellence
Reviewed 28 November 2013

Excellent service, super room, everything, just worked, which is what you need when travelling on business!

Khaled and his team run a very tight ship and the care and attention given to a guest, certainly, in my case, means I will stay no where else when in Dubai!

  • Stayed: November 2013, travelled on business
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Thank JONATHON M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded 2 December 2013

Dear Guest,

Thank you for posting your review on Trip Advisor.

We are delighted to know that you had enjoyed your overall stay with us and were extremely pleased with the service rendered by our ambassadors as well as the room allocated.

Your kind comments are truly appreciated and it was indeed our pleasure to have you as our guest.

We look forward to welcoming you back at the Grosvenor House in a not too distant future.

Kind regards,

Pam Wilby
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (4,634)
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2,220 - 2,226 of 4,634 reviews

Reviewed 27 November 2013

Just got back from 7 nights at the Grosvenor and must say that the hotel is beautiful throughout with wonderful attentive staff. But the downside is it's awful location surrounded by major, noisey roads and a shuttle bus ride away from the beach. When I booked I'd read about the shuttle bus arrangement but never realised how much of a pain this would be. The roads surrounding the hotel are always jammed full of taxis and other vehicles trying to get into or out of the hotel forecourt, plus there were road works all around the hotel making the short journey to the beach far longer and uncomfortable than it should be.
The hotel is more of a business destination than a beach holiday destination. Families should know that if they want easy beach access they shouldn't book this hotel. If you're happy to sit by the pool note that the sun went from the pool area around mid day.
We loved the hotel interior and our beatiful room/bathroom. The bed was wonderfully comfortable with gorgeous pillows and quality bedding. Great breakfast with exceptional service. The cleanliness of our room and the common areas was outstanding. The staff do a first class job. All in all we couldn't fault the hotel or it's staff but we would never stay here again due to it's awful location. It might suit some but not us.

Room Tip: Don't book if you want a beach side hotel.
  • Stayed: November 2013, travelled as a couple
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2  Thank CaroleCass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded 4 December 2013

Dear Guest,

Thank you for posting your review on Trip Advisor.

We are delighted to know that you had enjoyed your overall experience with us at the Grosvenor House and were pleased with the service of our ambassadors as well as the facilities we have on offer for our guests.

Your various comments has been noted and please be assured that we take all our guests feedback both positive and constructive to be of extreme importance to us as it enables us to continuously understand the level of our guest satisfaction as well as to constantly monitor and measure our service and standards at the hotel.

Thank you once again and we hope that we will have the opportunity to welcome you back again at the Grosvenor House Dubai.

Kind regards,

Pam Wilby
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2013

This is the sister hotel to the Royal Meridien near the Dubai marina. Guests at the Grosvenor can use facilities at both hotels. The Grosvenor is a luxury hotel used by holiday makers as well as business folk. The rooms are superb, large, luxurious and with all the comforts you could wish for. There are numerous restaurants (admittedly not cheap) and a wide range of bars as well as a sumptuous spa and pool area. One of the best things about the hotel is the quality of the staff. This is the hallmark of the hotel and nothing is too much trouble, everything is done with a smile and the willingness to go the extra mile. At times the hotel can be very busy (last week when we were there it was the Dubai International Airshow), but this in no way detracts from the experience. For many years we stayed at the Meridien, but now prefer the Grosvenor as the rooms are more modern (to be fair, the Meridien is being brought up to date). There are many top rate hotels in Dubai, but the Grosvenor really is the best.

Room Tip: High floor
  • Stayed: November 2013, travelled as a couple
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Thank lyon1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded 2 December 2013

Dear Guest,

Thank you for posting your review on Trip Advisor.

We are truly delighted to know that you had enjoyed your recent stay with us and were extremely pleased with the service of our ambassadors and facilities available at the hotel.

It is also nice to note that you were pleased with the room allocated for you and found it to be excellent, spacious, and luxuriously comfortable. We are also glad that you were able to experience most of our F&B outlets as well as the Spa and pool facilities.

Thank you once again and we look forward to welcoming you back in the near future.

Kind regards,

Pam Wilby
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2013

Not much to say other than everything was just outstanding - the decor, the quality of the room and everything in it (I miss the dressing gown!) the staff, service, food, etc. Lots of little touches that show great attention to detail.
On top of everything, I left my earrings behind and they kindly posted them to me.
Best service I've ever had, anywhere.

  • Stayed: November 2013, travelled on business
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Thank Ralucca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded 4 December 2013

Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.

It is a pleasure to read from your review that you had a wonderful stay with us and were extremely pleased with the service rendered by our ambassadors as well as the facilities we have on offer at the hotel.

Your comments with regards to the decor, quality of room, cuisine and service are greatly appreciated.

Thank you once again and we look forward to welcoming you back at the Grosvenor House.

Kind regards,

Pam Wilby
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2013

Grosvenor's Rhodes in Residence do a wonderful Michelin starred afternoon tea. It is my favorite of all the teas I've tried and I keep coming back to it. I've tried it with my parents, with my husband, and with my friends and it is always perfect.

The food is a work of art- delicious and beautifully presented. The mini, warm, crumbly yet melt in your mouth scones (how do they do that?!) are hands down the best I have ever tasted. The soft sandwiches are inventive plays on the classics. The mini hot dishes are a tasty treat. The dreamy desserts are heavenly (though we usually end up taking them to go) and the little ice cream is a dream. Teas, coffees and juices are all great. The setting is lovely and the service outstanding.
It goes without saying that you should NOT have lunch before this as it is very filling. I would set aside at least a couple of hours for this and forget about dinner plans. It would be perfect to schedule this after a treatment at the luxurious B'Attitude Spa upstairs for a wonderful day of relaxed pampering. Enjoy!

  • Stayed: June 2013, travelled as a couple
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1  Thank Gentle Traveler I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded 28 November 2013

Dear Guest,

Thank you for posting your review on Trip Advisor.

Being a regular guest at Rhodes in Residence, we are truly delighted to know that once again you had a wonderful and perfect afternoon tea with us and were extremely pleased with the delicious and beautifully presented cuisine we have on offer as well as the lovely setting and excellent service provide by our ambassadors.

Moreover, thank you for recommending B’Attitude Spa and it was indeed our pleasure to have you as our guest.

We look forward to welcoming you back soon on your next visit.

Kind regards,

Pam Wilby
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2013

The first thing you get a sense of when you arrive here is that they want to be the best. It's a feeling endemic in most luxury hotels in Dubai - but Grosvenor House really delivers. The property is indelibly luxurious yet at the same time understated and not over the top. The facilities are further complemented by the beach and extra pools at the Meridien hotel you can use, which are quite extensive.

The SPG plat lounge is the best I've been to - from the food choices to the personal service. My room was immaculate and tasteful - which is sometimes hard to find in gaudy Dubai. Whoever is running the place knows the meaning of no compromise luxury and personalized service. With every interaction I felt like a VIP - a rare experience indeed. Complements to all the staff and management - I'll be back for sure.

Room Tip: get a room overlooking the marina
  • Stayed: August 2013, travelled on business
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2  Thank jurajfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded 27 November 2013

Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.

We are truly happy to know that you had enjoyed your overall stay with us and were extremely pleased with the high level of service provided by our ambassadors and the facilities available at the hotel.

It is a pleasure to note that you liked the room we had allocated for you as well as the Level 5 Club Lounge benefit. We are also glad to hear that you were able to make use of the pool and beach facilities in our sister hotel, Le Royal Meridien.

Thank you once again and we look forward to welcoming you back in a not too distant future.

Kind regards,

Pam Wilby
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2013

Stayed many times. Great hotel. Wouldn't advise to take young children. Shuttle bus to royal meridian for the beach can be a pain and it's only a short walk. Great restaurants and bars in hotel. Definitely recommend

  • Stayed: November 2013
    • Value
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Thank dianeb234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded 27 November 2013

Dear Guest,

Thank you for posting your review on Trip Advisor.

Having stayed with us many times, we are delighted to know that you had enjoyed once again your overall stay with us at the Grosvenor House.

All your kind comments are truly appreciated and it was indeed our pleasure to have you as our loyal guest back to the hotel.

Thank you once again for recommending us on Trip Advisor and we look forward to welcoming you back.

Kind regards,

Pam Wilby
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grosvenor House Dubai

Address: Al Sufouh Road | Dubai Marina, Dubai 118500, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Dubai
#2 Family Hotel in Dubai
#4 Spa Hotel in Dubai
#4 Business Hotel in Dubai
#5 Luxury Hotel in Dubai
Price Range: £128 - £427 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grosvenor House Dubai 5*
Number of rooms: 744
Official Description (provided by the hotel):
Grosvenor House and its two iconic 45 storey towers, Tower One and Tower Two, redefine the world of luxury. The hotel's glittering twin towers are an instantly recognizable landmark in the Dubai Marina. The hotel features 749 spacious, contemporary guest rooms, suites, and apartments with signature Luxury Collection beds, large windows with spectacular views of the Marina, complimentary Wi-Fi and attentive on-call butler service. The area's first true social destination, the hotel is located just minutes from the beach, golf clubs, malls, Dubai Internet City, Media City and more, offering an exceptional setting for business, leisure and exploration. Welcome to the finer side of sophistication. Step into a world of refined heritage, suave elegance and effortless chic. ... more   less 
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Also Known As:
Grosvenor House Dubai Hotel Dubai
Le Meridien Dubai
Grosvenor House Hotel Dubai
Grosvenor Hotel Dubai
Dubai Le Meridien
Grosvenor Dubai

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