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“Stunning Hotel”

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Grosvenor House Dubai
Ranked #4 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed 10 January 2014

Loved the rooms - we stayed in a suite and it was luxurious and spacious with modern and classy finishing - nice restaurants in hotel also. Friendly and helpful staff - check out though was rather slow ! overall loved it and will definitely stay again!

Room Tip: Get a suite if you can get one -breakfast is amazing here and dining is pricey but worth it
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  • Stayed: February 2013, travelled with family
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1  Thank wakoyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded 14 January 2014

Dear Guest,

Thank you for posting your review on Trip Advisor.

We are happy that you had enjoyed your overall experience and were pleased with the service and facilities of the hotel, albeit the inconvenience encountered on check out for which we sincerely apologize.

We greatly appreciate your feedback and look forward to welcoming you back again at the Grosvenor House soon.

Kind regards,

Pam Wilby
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,321 - 2,327 of 4,836 reviews

Reviewed 9 January 2014

After returning to GH for about the sixth time...it did not disappoint. The hotel,the staff,the services simply second to none. I find it amazing that so many of the staff know you by name - it is a most welcoming touch. The breakfast is amazing and the spa in tower two...the best in Dubai. We have stayed at several hotels hotels I dubai over the past 10 years...but GH remains our favourite. We have recommended many friends, and two other families joined us this year ....all agree that this hotel is superb. The restaurants are all wonderful...but budda bar is very special,wonderful food,great music and in the most wonderful decor. Our compliments to all the staff that served us this year...we look forward to returning.

Room Tip: Both towers are great....tower one host breakfast,tower two has the nice spa.
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  • Stayed: January 2014, travelled with family
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Thank holly1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded 15 January 2014

Dear Guest,

Thank you for posting your review on Trip Advisor.

Having stayed with us before, we are happy to know that you and your family had once again enjoyed your overall stay with us and that our team really looked after you throughout the stay.

All your kind comments with regards to your breakfast experience and your dining experience at Buddha Bar are truly appreciated. It is indeed our pleasure to always have you as our guest.

Thank you for recommending us and we look forward to welcoming you and your family back in a not too distant future.

Kind regards,

Pam Wilby
General Manager

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Reviewed 9 January 2014

Stayed here for 2 nights in Sep'13 and I wished I had stayed longer. Our room was upgraded and it was very very spacious. Was very pleased to see bvlgari products in the room.Very comfortable stay with great service. The hotel itself is very luxurious.

The breakfast spread was good too but the most i liked was their lounge for platinum members.

Would love to come back !!!

Stayed: September 2013, travelled as a couple
1  Thank Vidhi2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded 15 January 2014

Dear Guest,

Thank you for posting you review on Trip Advisor.

We are delighted to know that you had an enjoyable and comfortable stay with us.

It is nice to note that you were pleased with the room allocated for you, amenities, breakfast experience as well as well as the service provided to you by our ambassadors.

We greatly appreciate your feedback and look forward to welcoming you back in a not distant future.

Kind regards,

Pam Wilby
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2014

The reputation of Grosvenor House made me expect something really upscale and lavish.

We had a 3 bedroom suite and it was nothing special as such. The sink in the toilette was plugged and the promised butler didn't know which wine to recommend.

The value for money was a complete mismatch but apparently its popular amongst the super rich looking at the cars parked in the front parking

  • Stayed: October 2013, travelled with friends
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1  Thank FIbrahim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded 15 January 2014

Dear Guest,

Thank you for posting your review on Trip Advisor.

Whilst it is a pleasure to have you as our guest, we are sorry to hear about the inconvenience encountered during your stay at the hotel with regards to the toilet sink and Butler’s knowledge with wines. Please be assured that all your comments have been shared with the concerned managers and teams accordingly for any necessary and corrective action to be taken.

We truly appreciate your feedback and hope that your recent experience does not detain you to revisit us once again.

Kind regards,

Pam Wilby
General Manager

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Reviewed 8 January 2014

Just spent our second Christmas at the Grosvenor House Tower 2. Stayed in a fantastic junior suite. Can not recommend this hotel more highly. The staff are very professional and the service levels extremely high. Excellent Christmas dinner at Sloanes.

Room Tip: A junior suite is great if you have three in the room
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  • Stayed: December 2013, travelled with family
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1  Thank Becky P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded 15 January 2014

Dear Guest,

Thank you for posting your review on Trip Advisor.

Having stayed with us before on the same occasion, we are truly delighted to know that you had enjoyed your recent Christmas holiday with us.

All your kind comments with regards to the service, facilities and Christmas dinner experience at Sloane’s are greatly appreciated.

Thank you once again and we look forward to welcoming you back in the near future.

Kind regards,

Pam Wilby
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2014

We stayed here in January 2011. It is beautiful, gorgeous, fantastic and wonderful. The only downside is the pool area gets a lot of shadow from the surrounding high rise buildings. No matter, a shuttle takes you round the corner to the sister hotel, Le Meridien, which has a lovely sunny pool area and is on the beach. The hotel rooms are luxurious and dining areas and food excellent. Couldn't recommend this hotel highly enough.

  • Stayed: February 2013, travelled as a couple
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Thank jaycee19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded 14 January 2014

Dear Guest,

Thank you for posting your review on Trip Advisor.

We are happy to hear that you were pleased with the facilities of the hotel and truly appreciate your feedback both positive and constructive.

Thank you once again for recommending us on Trip Advisor and we hope that we will have the opportunity to welcome you back again at the Grosvenor House.

Kind regards,

Pam Wilby
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2014

can recommend this hotel to anyone, it has been one of the best i have stayed in, every member of staff is happy welcoming and extremely helpful.
For our entire stay we were treated like royalty and the hotel was a palace, so luxurious and elegant.
As we left for the flight home we stupidly left the camera in the hotel room, very distressed as i only realised when we got to the airport, i rang the hotel to see what could be done, the deputy manager personally went to the room retrieved the camera and sent it in a car to meet us thank you so much the pictures are priceless
10 out of 10 all round.

  • Stayed: December 2013, travelled as a couple
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1  Thank jordan m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this reviewResponded 14 January 2014

Dear Guest,

Thank you for posting your review on Trip Advisor.

Whilst you had enjoyed your overall stay with us, we are sorry to hear that you had encountered some inconveniences with regards to your camera that was left in the hotel however happy to know that it was resolved to your satisfaction.

Your kind comments with regards to the service are greatly appreciated and thank you for recommending us on Trip Advisor.

We look forward to welcoming you back in a not too distant future.

Kind regards,

Pam Wilby
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grosvenor House Dubai

Address: Al Emreef Street | Dubai Marina, Dubai 118500, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Dubai
#2 Family Hotel in Dubai
#3 Spa Hotel in Dubai
#4 Business Hotel in Dubai
#4 Luxury Hotel in Dubai
Price Range: £151 - £403 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grosvenor House Dubai 5*
Number of rooms: 744
Official Description (provided by the hotel):
Grosvenor House and its two iconic 45 storey towers, Tower One and Tower Two, redefine the world of luxury. The hotel's glittering twin towers are an instantly recognizable landmark in the Dubai Marina. The hotel features 749 spacious, contemporary guest rooms, suites, and apartments with signature Luxury Collection beds, large windows with spectacular views of the Marina, complimentary Wi-Fi and attentive on-call butler service. The area's first true social destination, the hotel is located just minutes from the beach, golf clubs, malls, Dubai Internet City, Media City and more, offering an exceptional setting for business, leisure and exploration. Welcome to the finer side of sophistication. Step into a world of refined heritage, suave elegance and effortless chic. ... more   less 
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Also Known As:
Grosvenor House Dubai Hotel Dubai
Le Meridien Dubai
Grosvenor House Hotel Dubai
Grosvenor Hotel Dubai
Dubai Le Meridien
Grosvenor Dubai

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