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“"Unforgettable"”

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Grosvenor House Dubai
Ranked #6 of 545 Hotels in Dubai
Certificate of Excellence
Erbil, Iraq
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“"Unforgettable"”
Reviewed 31 July 2014

We stayed 3 nights on our way back to Iraq,visiting UEA in this amazing,dreamy hotel and I found its pool wonderful. As it was our first trip to Dubai this hotel is "Unforgettable" because it was right there, Amazing place,outstanding it is, for young couples like us! We love travelling and have stayed at some great places like Grosvenor House but we have not experienced such a mind blowing experience like this hotel ever in anywhere else!!! amazing view, great food, wonderful service to assist you. We stayed in Suite 601 with great room service, you can reach whatever you want from the restaurants and its massive pool was brilliant.

  • Stayed March 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
5 Thank Hannah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, 2 August 2014
Thank you for sharing your comments of your holiday on Trip Advisor.

Although a short three-night stay, we are glad that to read that you had an unforgettable stay at the Grosvenor House on your first trip to Dubai.

We are pleased to know that you were extremely delighted with the hotel facilities, the food we have on offer as well as the service experienced and do thank you for your kind feedback.

We look forward to welcoming you back again as our guests soon.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Perth
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 28 July 2014

This is an excellent hotel with everything and in a great location. The rooms are beautiful and the service in every part of the hotel was amazing - nothing was too much trouble. We will definitely be back!

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
4 Thank AshleeD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, 31 July 2014
Thank you for sharing your review on Trip Advisor.

We are pleased to know that you had an enjoyable holiday at the Grosvenor House and glad that you were extremely delighted with the hotel facilities as well as the service of our associates.

Your kind comments are much appreciated and we look forward to welcoming you back again on your next visit to Dubai.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, NZ
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 26 July 2014

Having read the previous reviews, all I can do is echo every one of the superlatives used before. I stayed with my family (6 of us in 3 rooms) and the entire experience was incredible. The quality of the rooms and public areas (pool, gym etc), restaurants, beds, breakfast - everything, in fact, was absolutely awesome.

I will use one anecdote to illustrate the hotel's singular commitment to customer service.

We arrived after an exhausting 17 hour journey from NZ at about 7am. Given check-in was some 6 hours away, I would have been grateful for somewhere to leave our bags and maybe access to the hotel pool. That wasn't good enough for Grosvenor House. They moved heaven and earth to get our rooms ready for us - and all 3 rooms were available within an hour of our arrival. Incredible - and a first in all the hotels I have ever stayed in.

I wouldn't consider staying anywhere else when visiting Dubai.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank PeteMissingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, 31 July 2014
Thank you for posting your review on Trip Advisor.

We are delighted to hear that you had enjoyed your stay at the Grosvenor House and were particularly pleased with the hotel facilities as well as your breakfast experience.

Your kind comments regarding the service is much appreciated. We certainly make every effort to deliver the highest standards of customer service to all our guests and it is always rewarding to receive such praise.

Thank you once again and we look forward to welcoming you back again as our guests in the not too distant future.

Kind regards,

Pam Wilby
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 23 July 2014 via mobile

Amazing hotel and staff, stayed on the 34th floor in a two bedroom suite (which we was upgraded too when we arrived) views from the balconies were beautiful. Visited the sister hotel which was just as good, pools there were fantastic and the sea was like bath water, so warm! Will never forget this holiday or these hotels, out of this world service!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Missswright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, 27 July 2014
Thank you for sharing your comments of your holiday on Trip Advisor.

We are glad to hear that you had an enjoyable and memorable stay at the Grosvenor House and were delighted with the service of our team members as well as the hotel facilities including the pool and beach access to our sister property, Le Royal Meridien.

Thank you once again and we look forward to welcoming you back again in the near future.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, UK
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 23 July 2014 via mobile

Stayed 3 nights in July 2014.

Absolutely wonderful. The best Dubai hotel we have stayed in.

Checkin was quick, polite and effortless. Room on 27th floor with wonderful marina and sea views. Room was immaculately clean and in fabulous working order. We could not see a single paint scuff anywhere in the hotel. Bed amazingly comfortable.

Breakfast at Sloanes was brilliant, great service. Access to Le Royal Meridien Beach club and ability to charge to your room from there very good.

Faultless stay and would not hesitate to return.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank Paul_RNewcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, 27 July 2014
Thank you for sharing your review on Trip Advisor.

We are delighted to read that you had enjoyed your holiday at the hotel and glad that you consider the Grosvenor House the best you stayed in Dubai.

It is nice to hear that you were pleased with the service of our associates, the hotel facilities including the pool and beach access to our sister hotel Le Royal Meridien as well as your breakfast experience in Sloane’s.

Thank you for your kind feedback and we look forward to having the opportunity to welcome you back in the not too distant future.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 July 2014 via mobile

It is a commonplace to refer to nearly everything, people, places or events as "awesome", but I can think of no better adjective to describe the facilities and service offered at Grosvenor House. This is an outstanding facility by any objective standards used to assess luxury hotels.

From the moment you check- in you are made to feel like a VIP. The apartments are equipped to a very high standard, the beds are super- comfortable, the amenities luxurious. But, it is not the building or physical surroundings that make GH stand out from the crowd. It is the superbly trained and highly professional staff who make a stay here so memorable. The policy of encouraging colleagues, of whatever rank within the organisation, to make decisions means that there is a sense of "empowerment" and purpose to guest- staff interaction. In our case, the butler listened to a passing request for a 'room with a view' and, it seemed almost within minutes, organised for us to be moved to fantastic apartment on the 33 rd floor. Thank you to Bryan, who as duty manager, made this possible.

The service in Level 5, the Club Lounge, has to be experienced to be believed. The staff are absolutely brilliant - in their service, and conversation, in making one feel completely at home. Some say it is invidious to name individuals but I say to hell with convention! Our gratitude to Charles who is currently running Level 5 who has done everything to make this one of our most memorable stays at GH; of course, he is helped by a supportive team including Mo, Nakul, Mayann, Ismail ( the best bartender one could hope for), Shilpan the Sri Lankan captain plus all the chefs and back room staff that ensure this Club lounge beats all previous experiences. GH has become the yardstick by which we judge every other 5 star hotel that we visit around the world. And none can come up to the standard set here. It just gets better and better each year we visit.

Zee in Reservations arranged our stay with efficiency and professionalism, and she was incredibly patient with all my requests! Anthony and Lorenzo in F & B deserve gold medals for what they have achieved here. The food ( and drink) is superlative.

A final word of thanks to Ms Wilby for running the entire show. We are in awe at what you have achieved here over the years; congratulations to you and your wonderful team. We will definitely be back again next year!

Stayed July 2014, travelled with family
Helpful?
3 Thank Quijote2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, 27 July 2014
Thank you very much for taking the time to write your review on Trip Advisor following your recent holiday at the Grosvenor House.

We are glad that you had thoroughly enjoyed your stay with us and were very pleased with the service delivery. Customer Care is indeed amongst one of our highest priorities and it is always rewarding to receive such compliments and commends, which will be passed on to those mentioned and also shared with the rest of the team.

I am also happy to hear that you were delighted with the hotel facilities in particular the rooms as well as your dining experience and do appreciate your kind comments.

Once again thank you for your positive and encouraging review and we most certainly look forward to welcoming you back to Grosvenor House as our guests again very soon.

Kind regards,

Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait City, Kuwait
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 July 2014 via mobile

The hotel was so nice. The staff were very kind,good location in Dubai marina near the jbr and almost 10 minutes walking to the beach , palm jumeirah is 5 minutes by car ,many restaurants in the hotel.i got an upgrade it was really nice staying in this hotel.

Stayed March 2014
Helpful?
2 Thank Nasser F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, Hotel Manager at Grosvenor House Dubai, responded to this review, 23 July 2014
Thank you for sharing your comments on Trip Advisor following your visit to the Grosvenor House.

We are glad to read that you were delighted with your stay at the hotel and were pleased with the service of our associates as well as the restaurants we have on offer.

Look forward to welcoming you back again soon.

Kind regards,

Khaled Ghaleb
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grosvenor House Dubai

Property: Grosvenor House Dubai
Address: Al Sufouh Road | Dubai Marina, Dubai 118500, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Dubai
#2 Family Hotel in Dubai
#4 Business Hotel in Dubai
#5 Spa Hotel in Dubai
#6 Luxury Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grosvenor House Dubai 5*
Number of rooms: 744
Official Description (provided by the hotel):
Grosvenor House and its two iconic 45 storey towers, Tower One and Tower Two, redefine the world of luxury. The hotel's glittering twin towers are an instantly recognizable landmark in the Dubai Marina. The hotel features 749 spacious, contemporary guest rooms, suites, and apartments with signature Luxury Collection beds, large windows with spectacular views of the Marina, complimentary Wi-Fi and attentive on-call butler service. The area's first true social destination, the hotel is located just minutes from the beach, golf clubs, malls, Dubai Internet City, Media City and more, offering an exceptional setting for business, leisure and exploration. Welcome to the finer side of sophistication. Step into a world of refined heritage, suave elegance and effortless chic. ... more   less 
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Also Known As:
Grosvenor House Dubai Hotel Dubai
Le Meridien Dubai
Grosvenor House Hotel Dubai
Grosvenor Hotel Dubai
Dubai Le Meridien
Grosvenor Dubai

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