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“Fantastic Staff and spectacular rooms!!!!” 4 of 5 bubbles
Review of DoubleTree by Hilton Hotel Dubai - Jumeirah Beach

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DoubleTree by Hilton Hotel Dubai - Jumeirah Beach
Ranked #87 of 544 Hotels in Dubai
Certificate of Excellence
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Fantastic Staff and spectacular rooms!!!!”
4 of 5 bubbles Reviewed 10 August 2014

I am a 26 year old female and this was my 4th time in Dubai. I should also add that i am extremely fussy! BUT... i was very impressed by this hotel. The bar and restaurant staff made our stay amazing!! They are very attentive, friendly and a great laugh to top it off! To name a few Steve - he served us breakfast and dinner and was an absolute gentleman! Me and my friends had such a laugh with him he has such a great personality and sense of humor. Also Melvin - my new best bud!! he was manning the pool bar and recommended some amazing drinks! We were by the pool 3 days in a row just because we wanted to have a laugh with Melvin and have his amazing cocktails! If i come back to this hotel it will be to see these guys again!!
Not to forget the 3 bedroom apartment OMG!! All bedrooms are ensuite and the view :-O THE BEST! Pool is huge and you have a private beach!! The only reason why i didnt give this place a 5 /5 is because check out was a joke! Tried to over charge us by nearly double - not happy about that. Also our room was not cleaned for 2 days :-/
But despite this if you are reading this review i would recommend this place!

Room Tip: 3 bedroom apartment 19th floor or above!! you will love it!
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  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank Elisha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aret B, Front Office Manager at DoubleTree by Hilton Hotel Dubai - Jumeirah Beach, responded to this review, 27 August 2014
Dear Elisha M,

Many thanks for your review and I’m really pleased to hear you liked our hotel and our team members looked after you.

Regarding your comments concerning the check out and room cleaning, I would like to apologies for the inconvenience and will definitely take your valuable comments and feedback and look into our procedures in place to enhance guest experience.

Thank you very much for all your comments and we are looking forward to welcoming you again at DoubleTree By Hilton Dubai Jumeirah Beach.

Yours Sincerely,

Aret Bulbul
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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915 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (129)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
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English first
Shaftesbury, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 9 August 2014

Brand new hotel, room spacious - 3 bedrooms - amazing equipment. We had teething problems that were not major, rather than annoying at best. A smell in the master bathroom and Air conditioning not great in the master bedroom. Overall though we would recommend this hotel which is at the far end of JBR Walk. Taxis very reasonably priced but if in large group may have to wait up to 45 mins for taxi that seats 6. We would have enjoyed this hotel even more if breakfast could have been included in the price. The equipment in the kitchen did not have instructions and there were not enough utensils and also the wrong pans for the cooker. We put this down to teething problems also. We would expect the hotel to have most things sorted out the next time we go. Overall the biggest best room we have ever stayed at that catered for our family of 6.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Kebabus_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aret B, Front Office Manager at DoubleTree by Hilton Hotel Dubai - Jumeirah Beach, responded to this review, 19 August 2014
Dear Guest,

Thank you for taking your time posting a review of your recent stay at DoubleTree by Hilton – Dubai Jumeirah Beach.

We are happy to note that you have enjoyed your holiday.

I also appreciate for sharing your experiences. The series of points you mentioned were unfortunate and please accept my sincere apologies for the experience. We will take your feedback on board immediately and we are committed to deliver the service that our guests can enjoy.

I do hope we have another opportunity to be at your service again.

Sincerely,

Aret Bulbul
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait, Kuwait
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 August 2014

We decided to try out the 3 BHK apartment at the new Double Tree Hilton as we were travelling with a group of friends. Right from the warm welcome cookie to the time of departure, it was a wonderful experience. The staff were very helpful at all times. The rooms were beautiful and the view was splendid. Only minor qualms like limited selection of channels on TV and no included wifi( to be purchased separate). We reached earlier than our check in time and the hotel were very flexible in accomodating us. This is the kind of 'humane' treatment that makes the guest feel special.

  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Titus Thomas V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aret B, Front Office Manager at DoubleTree by Hilton Hotel Dubai - Jumeirah Beach, responded to this review, 25 August 2014
Dear Titus Thomas V,

Many thanks for your review and I’m really pleased to hear you liked our hotel and our team members looked after you efficiently. We will look into the comments you have made.

Thank you for sharing your experience and we are looking forward to welcoming you back soon!

Yours sincerely,

Aret Bulbul
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 3 August 2014 via mobile

There is no chiller in the pool, regular strident horrible fire alarms, the parking is dirty, and the permanent residents who share the same building are going thru nightmare due to the incompetence of management to solve the issues they are facing. This building is new and seems nice from outside but it is the worse building in Dubai!!!

Stayed August 2014
Helpful?
4 Thank Lahloum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aret B, Front Office Manager at DoubleTree by Hilton Hotel Dubai - Jumeirah Beach, responded to this review, 14 August 2014
Dear Lahloum


Thank you for your comments and I would like extent our sincere apologies for the inconveniences you faced.

I can inform you that we have taken necessary actions above mentioned issues and we improved those points.

We look forward to be at you service again and ensure that you have an extraordinary experience.

Kind Regards,

Aret Bulbul
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 3 August 2014

Dear all,

I visited this hotel during Eid holiday and it doesn't come close to any of my previous experience with this Hilton brand.

Issue number 1: Their is no swimming pool cooling system or it is not working, no need to explain that in Dubai this is just a joke. The water felt dirty and was easily above 35 degrees, which make every swim extremely uncomfortable.

Issue number 2: The alarm from the next door building woke us up 3 times in the middle of the night and starting ringing also during the day. The noise was so strong I had headaches during our entire stay.

Issue number 3: The building is not nearly close to being finished, and it shows. Not only you have to face huge construction on the very close island by the beach but you also have to face the noise of the construction on the actual building and the building next door. This puts you completely off your holiday feeling. I will upload pictures of how dirty the twin building looks like for you to see.

The staff is nice, hence I have no issue with them. But the view is definitely not on par with the pictures they show on their website and the constant construction noise, fire alarms ringing, hot pool and dirtiness makes it the worst place to relax. It was so bad I for the first time took the decision to register on tripadvisor... There are so many much better hotels in Dubai, I advice anyone planning to relax to avoid this place like plague...

Rgds,
Nicolas

Room Tip: More than a room, good earplugs are required.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank Nicholas F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aret B, Front Office Manager at DoubleTree by Hilton Hotel Dubai - Jumeirah Beach, responded to this review, 14 August 2014
Dear Nicholas F,

Thank you for your kind feedback and giving us a chance to understand your dissatisfactions.

I regret to see that we were not able to meet your expectation in terms of swimming pool temperature. The standard of the water temperature is between 26.7 to 31.7 degrees, since your feedback we reduced it on the lower side and monitoring it daily to keep it at this level.

I am also very sorry for the inconvenience caused by alarm sound. We are looking in to our system so it does not reoccur again.

Last minute modifications taking place at changing rooms by the beach, will be completed in few days to enhance to guest satisfaction with the beach experience.

We hope that we will have the opportunity to welcome you back soon, during which we will have the chance to offer our improved service & quality.

Kind Regards,

Aret Bulbul
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 30 July 2014

Location (it is at the end of The Walk at Jumeirah Beach where you have many attractions in walking distance)

It's hotel apartments, so designed like a house but still having comfort and luxury. Large balconies are very good in good weathers.

Beautiful swimming pool & beach

Perfect burgers

Housekeeping and room service were below average. They have delays and flaws due to to inexperienced staff perhaps.

Not quite popular, even taxi drivers don't know it (perhaps it's a new hotel, I don't know)

Breakfast is expensive (not worthy)

Room Tip: I didn't get a chance to try because all sea-view apartments were 2 bedroom only but you may get...
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank NC K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aret B, Front Office Manager at DoubleTree by Hilton Hotel Dubai - Jumeirah Beach, responded to this review, 14 August 2014
Dear NC K

We highly appreciate your time and effort for posting a review following your recent stay at the DoubleTree by Hilton Dubai Jumeirah Beach.

We are happy to know that you enjoyed your overall stay with us and we thank you for sharing your comments online. Moreover, your gracious acknowledgement on the hotel rooms and location are much appreciated. We are also happy to know that you were satisfied with our beach club Areia and Infinity pool.

Regarding your valuable comments concerning our room service and housekeeping we would like to extend our sincere apologies for any inconvenience caused. We will definitely take your valuable comments and feedback and look into our procedures in place to enhance guest experience in those areas. All our continuous efforts aim at making guest stay memorable with us.

Thank you again, your feedback is very much appreciated and valued and I can assure you that will be taken as consideration, in order for us to improve our guest satisfaction.

We look forward to your next visit to be able to exceed your expectations.

Kind Regards,

Aret Bulbul
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 17 July 2014 via mobile

I stayed at this new property in JBR and I was amazed with what I experienced. The suite room is very spacious and nice. The infinity pool looks amazing as well as the beach area. This is a place that you should not miss. I only had 1 night booking but had a very relaxing stay. Excellent hotel..

Stayed July 2014, travelled solo
Helpful?
12 Thank Mac Jeffrey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aret B, Front Office Manager at DoubleTree by Hilton Hotel Dubai - Jumeirah Beach, responded to this review, 30 July 2014
Dear Mr. Mac Jeffrey M

Thank you for taking the time to share your feedback of your holiday on Trip Advisor.

It was a great pleasure to read that you had a great experience during your short and relaxing stay at our property.

The entire team is also very happy that your enjoyed the hotel facilities and liked the infinity pool overlooking the sea. The hotel pool is also a unique place to contemplate the sunsets.

We look forward to welcoming you to the hotel for a longer stay.

Kind regards,

Hassan El Wahidi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Dubai - Jumeirah Beach

Property: DoubleTree by Hilton Hotel Dubai - Jumeirah Beach
Address: The Walk, Dubai Marina P.O. Box: 228 | Al Mamsha Street, 64/1, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #87 of 544 Hotels in Dubai
Price Range (Based on Average Rates): £££
Hotel Class:4 star — DoubleTree by Hilton Hotel Dubai - Jumeirah Beach 4*
Number of rooms: 110
Official Description (provided by the hotel):
Boasting a fantastic location on "The Walk" - a vibrant, waterfront promenade in Dubai, the DoubleTree by Hilton Hotel Dubai - Jumeirah Beach hotel is surrounded by cafes and restaurants and is close to business hubs including Jebel Ali Free Zone, Dubai Media City and Dubai Internet City. Enjoy contemporary facilities, expansive suites and a warm welcome when you stay at our stylish Dubai hotel. You will even be greeted with a signature DoubleTree chocolate chip cookie when you check in. Relax on the soft white sands of the hotel's private beach, swim in the sparkling outdoor pool and work out in the complimentary 24-hour fitness center, which features a sauna, massage rooms and beautiful views of the Arabian Gulf ... more   less 
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