We were told that LAMA is one of the best Safari companies available in the UAE with all of its equipment, facilities, and the food that they provide. On those basis we invited our guest to a tour with your reputable company, but to be honest it turned out to be a joke except for the Safari drive (with Mr. Romel) which was a sensational experience.
cutting to the chase, after the Safari drive and reaching to the what is supposed to be called a "camp", starts the disaster.
First of all, entering to the "camp", facing us was a man holding a falcon, trying to take pictures with our personal camera, your camera man jumps in like crazy and starts shouting and screaming that it is not allowed and all the pictures should only be taken by his camera, as per the company rules, and before leaving, we could collect the pictures............he left the "camp" an hour before us.......cute right?
second of all, the Henna, which is supposed to be included in the package....it was, if it is as tiny one, but the longer the drawing is the more money you have to pay, according to the Lady over there.
Third of all, the Food, which is also supposed to be included in the package....it was for the buffet, that was dried out by 7:30 PM, and according to the chefs over there "no more food is available", except for the corncobs.....you want you pay 10 Aed/cob.
Fourth of all and most important, the Generators, throughout our stay in the "camp', it was Christmas season all over again. Let me explain to you how......Lights were going on and off, on and off, on and off.....just like Christmas decoration. It turned out that the Generator was not functioning properly, which is a very common issue that might happen. On top of all that, the belly dancer & the Tanoura dancer, each danced once on music coming from the car.
Is it possible that there was no back up? It is possible that there was no alternative for such a simple situation? Shouldn’t there be a plan made by your company to solve such issues?
The answer is of course: NO.
The entire “camp” really showed how well prepared your crew is. Moreover, leaving earlier than the dedicated time, your representative at the end comes and apologizes from everyone and ironically admitted that they were not prepared for all of that.
As an unsatisfied customer, I demand an explanation of what happened and a full refund for the amount that I paid. The entire tour was corrupted and you embarrassed my husband & I in front of our guest, due to your lack of planning and preparation.
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