I booked this hotel because of its location and because I wanted an apartment instead of just a room as I was going to stay in town for close to 2 weeks.
The I was given was a studio - spacious with good light coming in from the massive windows. The kitchen was well stocked and I was happy to have the conveniences of being able to do my own laundry and be able to make my own breakfast for example. The hotel also boasted a 24hr room service menu. All in all, a good deal right? WRONG!
The room service menu is extensive, but is rather pricey. It also most certainly does not operate on a 24hr basis. When I eventually rung up the frontdesk to find out what the matter was I was told that room service only operates during the day. It was very late (11pm) and luckily I found a restaurant in the vicinity which was still open at that time. So dont arrive there hungry after travelling an expect a simple dinner after 8pm at night.
I decided to give room service another go - ordering breakfast on one of the days. Take my advice - simply Dont. The sauted mushrooms are nothing more than tinned mushrooms tossed about with a bit of onion which are charged at 20AED a serving. I dont mind paying a premium for room service, but when breakfast for 2 people comes to 150AED plus a tip with food that's practically inedible then you just dont do it. (Juice, coffee, tea, eggs, sausages, cheese, mushrooms only)
There were no complimentary waters or coffee or tea in the rooms...you have to rely on room service for that.
The other annoying thing was that my toilet had no seatcover. Management promised to sort it out but never did.
The most annoying thing however was the fact that my water heater in my room just never worked. I was forced to take cold showers daily. I also complained about this daily...and nothing was done to correct this.
The cleaning staff also were a bit lax to say the least. The dishes were not cleaned after my breakfast incident. Until I specifically asked the front desk to arrange for housekeeping. Furthermore the cleaning staff were very loud in the mornings outside my room - at 8am on the weekend.
The other thing was the fact that internet in my room was chargeable. Certainly management did not offer to give me complimentary access after numerous complaints about the disfunctional water heater.
I terminated my stay at this hotel after 5 nights. I just could not face another cold shower.
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