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“it was good , responsible price , and near really near to...”

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Hawthorn Suites by Wyndham Dubai, Jbr
Ranked #154 of 557 Hotels in Dubai
Certificate of Excellence
Reviewed 16 June 2014

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
Thank Osama D
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Wael E, General Manager at Hawthorn Suites by Wyndham Dubai, Jbr, responded to this reviewResponded 21 June 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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885 - 891 of 1,368 reviews

Reviewed 14 June 2014

Last minute stay here as we was moving apartments. Very clean, got a free upgrade to a 1 bed suite. Very modern, clean and pleasant. Breakfast included buffet style, basic but OK. Don't eat outside unless you mind sharing with the birds in the garden!

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Thank Roy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael E, General Manager at Hawthorn Suites by Wyndham Dubai, Jbr, responded to this reviewResponded 21 June 2014

Dear Guest,

Thank you for taking your valuable time to post a review on Hawthorn Suites by Wyndham JBR Dubai on Tripadvisor.

I am delighted to read your comments and I am happy that the services of our staff met your expectations.

With regards to the birds to the garden, I have personally convey to the concern department to look into this matter to ensure that we are meeting the guests’ expectation.

Once again we would like to thank you for supporting us and we are looking forward to welcoming you back in the near future.

For your future reservations, you may contact us via our website for direct booking at the best available rates.


Sincerely yours,


Wael El Behi
General Manager
Hawthorn Suites by Wyndham JBR Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2014

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
1  Thank Olivier C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Wael E, General Manager at Hawthorn Suites by Wyndham Dubai, Jbr, responded to this reviewResponded 21 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 12 June 2014

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
Thank Ma F
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Wael E, General Manager at Hawthorn Suites by Wyndham Dubai, Jbr, responded to this reviewResponded 21 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 11 June 2014

I was there over the last weekend with my wife & 3 year old Daughter. We got off to a bad start right from the moment we missed the tiny winy entrance to the Hotel Lobby. We had to drive around another 30 mins and calling the Hotel reception for direction before we finally made it to the Parking / Reception. Since I had my company book the hotel after seeing the pictures of the hotel and nearness to the Beach I was little disappointed at the Entrance Lobby. That was not the worst part though. We Finally Reached the Reception by Midnight, by which time my Daughter had already fallen asleep. The front desk was not able to find my booking and they kept looking for it for 90 minutes by which time we were already calling the Four Seasons as we were tired and we wanted to rest. Just when we were about to head out, The front office found the booking....Hmm just wondering how can it be such a time consuming process. Anyhow, the good thing was they upgraded us to a one Bedroom Suite for the inconvenience caused. After that experience it only got better. The Concierge & House Keeping were helpful. Though they never fixed the door bell which was not working and I had complained about it. The Breakfast at Flavors Restaurant was just about adequate , but was compensated by the lovely staff manning it plus the green lawn outside. The rooms were nice & clean.

Overall a better lobby and view to the beach would make the property more attractive for both the leisure and the business tourists.

Room Tip: Room above the 17th floor facing the Beach gives a better view.
See more room tips
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Jagdish_Nair007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael E, General Manager at Hawthorn Suites by Wyndham Dubai, Jbr, responded to this reviewResponded 21 June 2014

Dear Guest,

I would like to apologize for the inconvenience you experienced during your stay with us. Our main objective is our guest satisfaction and If we have failed to do so, please be assured that corrective measures are being taken accordingly.

We understand that you had come to the hotel with precise expectations and they were not met. Thank you for elaborating them to us and we will ensure improvement in the service and other relative elements. I have even attached your feedback posted on Tripadvisor in order to show you our approach towards learning and improving our services through guest feedbacks.

With regard to the check-in procedure and after our investigation the process has been done within 27 minutes as your booking was not in the system. Please be informed that our team members are doing their utmost to accommodate as many guest requests as feasible.

We would very much welcome the opportunity to regain your confidence in our services.

For your future reservations, you may contact us via our website for direct booking at the best available rates.


Sincerely yours,


Wael El Behi
General Manager
Hawthorn Suites by Wyndham JBR Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

Got upgraded to a suite which is always a good start. Everything was brand new and in good condition. The rooms were huge, free WiFi and coffee/tea making facilities plus a small kitchenette. All spotlessly clean.

My only complaint is that finding the entrance to the car park (free) was virtually impossible. I complained and was told new signs would be installed this week.

  • Stayed: June 2014, travelled solo
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1  Thank Fiji-Bruce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael E, General Manager at Hawthorn Suites by Wyndham Dubai, Jbr, responded to this reviewResponded 21 June 2014

Dear Guest,

Thank you very much for staying at Hawthorn Suites by Wyndham JBR Dubai.

I am delighted to read your comments and I am happy that your experience with us during your stay met your standards.

With regards to you feedback about the hotel entrance, I am happy to inform you that we are on process of enhancing more our product and installing of extra signage’s is part of this job. Hawthorn Suites by Wyndham continuously improving our service quality as our goal is not only to meet but even exceed our guests’ expectations.

Once again we would like to thank you for supporting us and we are looking forward to welcoming you back in the near future.

For your future reservations, you may contact us via our website for direct booking at the best available rates.


Sincerely yours,


Wael El Behi
General Manager
Hawthorn Suites by Wyndham JBR Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
Thank Musaed A
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Wael E, General Manager at Hawthorn Suites by Wyndham Dubai, Jbr, responded to this reviewResponded 9 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hawthorn Suites by Wyndham Dubai, Jbr

Address: Shams Cluster 3 The Walk, Jumeirah Beach Residence, Dubai 120253, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #154 of 557 Hotels in Dubai
Price Range: £91 - £322 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hawthorn Suites by Wyndham Dubai, Jbr 4*
Number of rooms: 188
Official Description (provided by the hotel):
Hawthorn Suites by Wyndham is located at the heart of The Walk, a popular leisure destination in Dubai's Jumeira Beach Residence, which features a variety of family entertainment and leisure activities. This 188-key property features spacious Studio Suites, One- and Two-Bedroom Suites, and a Penthouse with panoramic views of the sea and Dubai Marina. The property provides the finest hospitality experience to both business and leisure travellers who enjoy the comfort, convenience and ambiance of a home away from home. ... more   less 
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