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“Shocking lack of safety from staff”
Review of Ski Dubai

Ski Dubai
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Ski Dubai Polar Pass
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Dubai All-Day Tour Including Lunch
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Private Dubai City Tour With Burj Khalifa, Dubai Creek, Dubai Mall Aquarium
Ranked #14 of 413 things to do in Dubai
Certificate of Excellence
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Attraction details
Fee: Yes
Recommended length of visit: More than 3 hours
Owner description: Located inside Dubai Mall of the Emirates, Ski Dubai is the world's third largest indoor ski slope and the first to open in the Middle East. With a chair lift and a t-bar, 6,000 tons of snow are at your disposal.Whether you just want to learn the basics, or get good enough to fly off a 10 ramp, our qualified instructors will help you improve your skills and have you carving up the powder in no time!Practice jumps, ramps and tricks in the dedicated freestyle zone.You can now meet the Snow Penguins in an up close and personal one-of-a-kind intimate encounter that the whole family will love.Snow Penguins at Ski Dubai are dedicated to teaching youngsters and adults about the nature of this remarkable colony of Gentoo and King Penguins through engaging and interactive programmes.Don't forget to watch the March of the Penguins several times a day which is free for the Snow Park guests.
Useful Information: Activities for young children, Activities for older children
Reviewed 22 August 2014

We went to ski Dubai last week (snowpark tickets) and I was shocked at the lack of safety procedures by staff.

The double tube ride that follows a path along the outside edge of the ski ramp is so badly surfaced I had to lift my body right out the tube to avoid a serious coccyx bone injury. The slide is very uneven in places and covered with protruding mats. Additionally, the entrance to this ride is very badly marked and the staff allowed us (women with a 3 yr old child) to walk across the busy ski path, unaided to reach the beginning. This was only after asking one staff member if we could go across and he didn't even bother to turn around and see what we were doing.
We were allowed to enter the queue for the big tube slide that lauches a tube into the air and onto a huge inflatable mattress. With my child being only 3 yrs old this was a shock (of course we didn't continue).

Areas were very unclearly marked, there are no directional signs and staff could not speak English. Additionally, it is very unclear who is allowed on what ride/where. Staff also allowed small children to enter on the request of their parents (even though they were clearly well below the age requirements).

In general, a very unpleasant experience with too many people, clothing and shoes lying all over the entrance area, too little sleds, too little snow, pushing and shoving, long queues blocking certain areas and general confusion.

It's expensive, chaotic and unsafe. I wouldn't recommend it to anyone with children.

5  Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherif H, Manager at Ski Dubai, responded to this reviewResponded 26 August 2014

Dear David,

We apologize for the issues you have faced during your time spent at Ski Dubai. Rest assured, your feedback has been noted and will be addressed.

Please drop me a mail at Sherif.Hashem@maf.ae, mentioning your contact details. We would like to get in touch with you to discuss the above.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (7,955)
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3,631 - 3,635 of 7,957 reviews

Reviewed 20 August 2014

We don't ski but went in for the experience, which we enjoyed thoroughly! Marveling at the enormity of the task and human feat, seeing locals in the characteristic head scarf ski, enjoying the ride on the ski lift and savoring the hot chocolate at the cafe that overlooks the ski piste was a really worth the visit! The cafe with the huge fireplace outside is also worth a visit

1  Thank Effie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2014

The skiing was fun in Dubai. As a family from New England, we thought it would be fun to say we'd found skiing in the desert. The skiing was actually pretty good. There were lots of people there, but it wasn't crowded.

Thank bbostonfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014 via mobile

Very expensive for the activities available. 2 slides and the ball is not enough. People who know how to ski will enjoy it better.
Not recommended unless the price drop little bit. You have to pay more to watch the penguins! Bring a hat with you.

2  Thank Tasneem A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2014 via mobile

It was very cold,not comfortable,after like 15/20 minutes not easy to stay inside.I feel like the way they were providing the suites they should also provide something to cover head and face.I know could easily be bought but when u don't provide the face an head cover then the first timer would not know it's essential.I an my family couldn't enjoy so much as not properly informed about it and I heard other people also having this problem.If properly dressed could enjoy more and only then it's worth the money otherwise toooo expensive.

3  Thank Sabi4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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