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“Clean and nice hotel, with very helpful staff” 4 of 5 bubbles
Review of Movenpick Hotel Jumeirah Lakes Towers

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Movenpick Hotel Jumeirah Lakes Towers
Ranked #129 of 544 Hotels in Dubai
Certificate of Excellence
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Clean and nice hotel, with very helpful staff”
4 of 5 bubbles Reviewed 16 June 2014

I came here with a group of friends, originally 5 of us but then another friend booked her flight last minute and managed to also stay in one of our two rooms without extra charge.

Was greeted straight away and lady at reception was very helpful, clearly explained all procedures and also helped us get upgraded to a deluxe room with lake views. She also advised us on the best places to visit in Dubai and provided us with maps and guides.

Clean rooms, and the house keepers constantly kept everything tidy. Was nice to come back to a very neat and tidy room.

The hotel has two restaurants, one buffet and one normal restaurant serving breakfast lunch and dinner. There is also a cafe at the front for a quick coffee before the taxi comes.

Overall I had a great experience at this hotel and would definitely recommend.

  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Evviie_x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden E, General Manager at Movenpick Hotel Jumeirah Lakes Towers, responded to this review, 17 June 2014
Thanks for the review.

I am delighted that you and your friends enjoyed the hotel and your visit to Dubai.

We hope to welcome you all back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,116 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (119)
Date | Rating
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English first
Farnborough, England, United Kingdom
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 16 June 2014

Having read some mixed reviews on here about the hotel I was apprehensive at what we would find.
Previous reviews complained about building works near by - it has to be said they are building new towers either side of this hotel however you have to realise that you have chosen to holiday in a city - a city that is ever growing. The building works are very close by however we didn't find they interfered or bothered us whilst staying.
Other reviews complained about the lack of sun to the pool area - we found that the pool area was fully bathed in sun by 11:30 and again cast in shadow (by the new building next door) by 15:00. Although we found this to be more than enough time in the sun some may not like it.
Towels are supplied with each sunbed and renewed everytime someone leaves so as to ensure you always get a clean fresh sunbed. There is a bar at the pool which serves ice cold drinks and a small seclection of snacks and sandwiches for lunch. At 15AED for a soft drink (appoximately £2.50) and lunch ranging from 60AED to 85 AED (appox £10 to £15)
Anyway on to the positives.
The staff were very welcoming upon our arrival - the taxi doors are opened for you our luggage was taken from us to the foyer ready to be taken to our room. Check in was fast any straightforward (they do ask for a deposit around £200 to cover any damages) this is re-credited to you when you leave. The hotel has both smoking an non smoking rooms, we were placed in a smoking room which was fine for us as we both smoke, however our friends were also placed in a smoking room (they don't smoke) they were unhappy with the smell and reception immediately changed them to another room.
The rooms are clean and tidy with complementarity tea and coffee making facilities and a fully stocked mini bar. The mini bar as with most hotels can be pricey so we did not use this.
house keeping come daily and I have to say do a fantastic job (they had folded all the clothes we had dumped across our room)
The hotel has a restaurant Nosh which we were going to try (reception gave us a 50% off voucher) however it was buffet style with not a lot of things we personally like to eat so instead we headed to the bar attached to the hotel UBK
The chocolate hour between 16:30 - 17:30 in the lobby is a small selection of chocolate and treats for you to try - FOR FREE
There is a 24 hour cafe in the lobby which we used twice on our way out - all coffee and cake we found to be reasonably priced at £2 - £4)
There are alot of taxi's available from outside the hotel (at the front door) we only had to wait once.
check out was very easy and straight forward and again our bags were taken from us and placed in the pre-booked taxi (we asked reception to book us a large taxi for the morning)
Be ware though you will be charge a 105AED ( £18) tourist charge on check out (this is standard across Dubai)
All in all very pleased with the hotel and had a lovely stay there - staff are very kind, friendly and helpful.

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden E, General Manager at Movenpick Hotel Jumeirah Lakes Towers, responded to this review, 17 June 2014
Thank you very much for taking the time to give a detailed review of your stay with us. I am sure this review will be very helpful to others planning on visiting Dubai.

I am very pleased to read that you enjoyed your stay with us, our staff and the facilities and service level we offer at Mövenpick Hotel Jumeirah Lakes Towers.

I will make sure that your feedback and comments are passed on to our team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 16 June 2014 via mobile

The location is very good just before the jumeira palm.
but the constructions in its area make it very hard to find the entree of the hotel especially that there is no signs before neither in the entree!
The reception area is very small and disappointed if you compare to other Movenpik hotels. Room area is big. Toilets are poor of any luxurious. Just like the normal bath tube or shower cabinet as you find in most flats in the city. There is no hosepipe which is inconvenient for Arab people.
Wardrobe is small.
Room service are very helpful and quick but staff in the restaurant are not the same.
Breakfast is tasety and distinct.
There is no spa facilities. Only Sauna, steam room are available.
Over all I could get the same quality with much more cheaper hotels in Dubai.

  • Stayed May 2014
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Nermeen84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden E, Front Office Manager at Movenpick Hotel Jumeirah Lakes Towers, responded to this review, 17 June 2014
Thanks for taking the time to post your review.
I very much appreciated your feedback.

It is pleasing to read that you enjoyed the size of our rooms and quality of the breakfast.

There are a few points that you make that I would just like to clarify.

We do in fact have a sign on the right side before the entrance to the hotel however I will look into this and see if could be positioned any better to make sure it is clear for our guests arrival.

The hotel also does have a Spa. Hush Salon & Spa and it is located on the 1st Floor featuring a Men’s & Ladies hair salon, nail bar and massage rooms.

All our guest room bathrooms at the hotel have a hygiene hand spray and all room bathrooms have both a hygiene hand spray as well as a bidet.

Many thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nuremberg, Germany
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 June 2014

We had a great experience during our stay in Mövenpick hotel JLT,in April 2014.
We informed the reservation that it was our wedding anniversary ,so they made every effort to make our stay enjoyable ,to start with we got a free upgrade then we had a very nice treat in the room.The breakfast is excellent as well the service .
front desk team and the concierge could never do more ,they were so kind and extremely helpful.
Not to forget the spotless room and the housekeepers who were so helpful and we never had to ask for the same thing twice.
Location is excellent with free shuttles to major shopping centers.
It was unforgettable experience for us and we already recommended it to family and friends.

Room Tip: Higher floors are recommended
See more room tips
  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mariam015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden E, General Manager at Movenpick Hotel Jumeirah Lakes Towers, responded to this review, 17 June 2014
It was very nice to read your positive review of the hotel.

I am very proud that our team played such an important part in your unforgettable wedding anniversary experience.

Thank you also for the recommendation to your family and friends.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 14 June 2014

Stayed for just one night while visiting friends in Dubai. We got a great deal via bookings.com. Were greeted warmly (we were very early and very pleased they would check us in). They kindly upgraded us from a superior room to a suite which comprised of a dining are, lounge area, cloakroom, single bedroom and large ensuite. The reception staff could not be faulted, friendly and accommodating, they were even able to supply me with a phone charger for the duration of my stay as I had forgotten mine. We were very impressed with the clean room and its equipment (nespresso coffee maker etc) and the ensuite was large and well equipped. The room also had chocolate and sweets, all movenpick brand of course.
We ate in the UBK restaurant with friends for the evening, food and drinks great and good service despite it being a world cup game night and the place was packed!
Breakfast buffet the next morning was good quality with again, very attentive and pleasant staff.
Checkout painless!
All in all, I would stay at this hotel again in an instant, in fact we will book there again for 2 weeks time! Thank you Movenpick and its cracking staff!

Room Tip: Room 703 is a suite, no balcony but a great room.
See more room tips
  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SiandSteve5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden E, General Manager at Movenpick Hotel Jumeirah Lakes Towers, responded to this review, 17 June 2014
Thank you very much for your very positive review.

We do receive very positive comments about our rooms and especially the suites so I am pleased you also enjoyed.

[u]bk has very quickly become one of dubai’s popular hotspots and is enjoyed by both our hotel guests and the expat community, as you say it does get busy there and has real atmosphere.

I will pass your comments on to our staff who will be delighted as they take a lot of pride in their service delivery.

We look forward to welcoming you back when you return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 14 June 2014

A nice 5-star Movenpick hotel in a good location in Dubai. Their breakfast is excellent and the rooms clean and comfortable. I was a little disappointed at the service however. First upon arrival we had no change to pay for the taxi and I asked reception if they could help us out by breaking a banknote. They said they had no change. There was no place to withdraw money on the hotel, I was travelling with an elderly disabled person and only after they realised we had no other option did they reluctantly help us out. Subsequently, although I had booked a 3-bedroom suite, the room we were given was a double bedroom with a couch in the living room. There was no third bed or towels and sheets to make a third bed. We had to request this three times before someone finally came up with an extra bed and appropriate linen. Following these two incidents our stay was very comfortable.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Myrto G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden E, General Manager at Movenpick Hotel Jumeirah Lakes Towers, responded to this review, 17 June 2014
Thank you for taking the time to post your review.

I do apologize for those initial service issues you had on arrival and will discuss these with the team.

I am glad that you enjoyed the rest of your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 5 June 2014

My firend and I booked this hotel based on the location and the brand of the hotel. Apart from location service was excellent, they is construction work taking place but the room I requested with a view to the lake had no noise. Breakfast has a healthy option.They is a shuttle service which takes you to Emirates mall. Friendly staff and they provide you with complimentary ice-cream, choclate hour etc. Towards the last two days we spent in Movenpick Jumeriah beach hotel we were able to use their facilities as well.

  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank naziakhaliq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayden E, General Manager at Movenpick Hotel Jumeirah Lakes Towers, responded to this review, 17 June 2014
Thank you for your comments.

I am delighted that you enjoyed your stay with us and our breakfast selection.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Movenpick Hotel Jumeirah Lakes Towers

Property: Movenpick Hotel Jumeirah Lakes Towers
Address: First Al Khail St, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #129 of 544 Hotels in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Movenpick Hotel Jumeirah Lakes Towers 5*
Number of rooms: 168
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