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“lovely hotel”
Review of Roda Al Murooj

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Roda Al Murooj
Ranked #108 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed 7 February 2014

Two night wasn't enough to judge the hotel but in general the rooms is really big and equipped with all the basics.the staff is really friendly and helpful. room service is excellent,
the in room dining is suburb as well.

will go back for sure with the family.

  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Thank Tarek M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UAndorff, Executive Assistant Manager at Roda Al Murooj, responded to this reviewResponded 10 February 2014

Dear Valued Guest,

Thank you for taking the time to post your review following your recent visit to Al Murooj Rotana Dubai on TripAdvisor.

We are delighted to note that you enjoyed your short stay with us and especially enjoyed the friendliness and helpfulness of our colleagues.
Thank you for recommending our Room Service and in-room dining options. I will be sure to pass on your very kind comments to our team.
It is so pleasing to read that you plan to return to Al Murooj with your family.

With thanks once again, and we look forward to the opportunity of welcoming you back to Al Murooj Rotana Dubai in the very near future.

Sincerely,


Ulrike Andorff
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,573 - 1,579 of 2,391 reviews

Reviewed 6 February 2014

stayed here for 5 days from jan 31- feb 5.The front desk was fast, staff were very friendly and helpful specially the filipinos. The hotel was new, very clean, room was spacious, complete with amenities. bathroom was also spacious with bathtub. Though the drainage for the washing of face is clogged.It creates a spooky sound that we thought during the first day something or someone is knocking on our door. breakfast is good , plenty of food selection however for the whole duration they didnt change the menu. So for the last few days we didnt really have an appetite cause we already know the taste of the food.Wi fi is fast though it is not free. The location is very strategic. very close to dubai mall and burj khalifa.. Over all i would still highly recommend this hotel.

Room Tip: choose room facing the pool area
See more room tips
  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
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Thank DokGrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UAndorff, Executive Assistant Manager at Roda Al Murooj, responded to this reviewResponded 10 February 2014

Dear Valued Guest,

Thank you for your time in posting your review and for recommending Al Murooj Rotana Dubai on TripAdvisor.

We are happy to hear that you had enjoyed your recent visit to our hotel and that you were pleased with both the location and facilities at our property. Thank you very much for emphasizing the friendliness and attentiveness of our colleagues especially at the Front Desk.

Thank you for advising us about the drain issue which will be assessed by our Engineering Team. Please accept our apologies. Your feedback about our breakfast buffet is noted. While the basic items such as the variety of bread rolls, breads, salads, cold cuts are repetitive, the hot items are changed on a daily basis, so the self-made yoghurt flavors, fresh fruits and other items. Nevertheless, we will discuss and assess with our Chef on further possibilities.

All your kind comments are greatly appreciated and I look forward to welcoming you back in the near future.

Kind regards,



Ulrike Andorff
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2014

location:-
6minutes walk to the mall (cross the junction with care as sometimes the car dont slow down at zebra crossing)
Nothing much around except the mall.

room:-
expensive, however comparing to surrounding hotel like The Address, it seems afforable.
room sized are good to fit 2adults & 2 toddles.
bed are quite high & started sagging.
toilet are well equiped & spacious.
room are very clean.

services:-
From the front desk to the conceige & room services, they are really friendly & good with kids. Well Done!

  • Stayed: January 2014, travelled with family
    • Value
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Thank SingaporeTravelnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UAndorff, Executive Assistant Manager at Roda Al Murooj, responded to this reviewResponded 6 February 2014

Dear Valued Guest,

Thank you for your positive review of your holiday with us at Al Murooj Rotana on TripAdvisor.

We are glad to learn that you enjoyed our facilities and services and that you found the location perfect for the purpose of your visit.
Your comment about the room rate is noted. Room rates depend on season, and winter with several our major trade exhibitions in one of the peak seasons in the year.
Thank you for your kind understanding.

Again, thank you for choosing Al Murooj Rotana, and we look forward to welcoming you back soon.

Kind regards,

Ulrike Andorff
Executive Assistant Manager

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Reviewed 3 February 2014

Stayed in Al Murooj Rotana for 5 nights in January 2014. Their Classic Rooms were fully booked so we opted to stay in the Club Rotana room which was slightly higher-priced. It was a good move on our part, as we were able to maximize use of the Club Rotana Lounge, which had free wi-fi, drinks and use of computer/printer terminals. It also came with free airport transfers. The beds were very comfortable and the bathroom was spacious. Our room had 2 queen-sized beds and even with an extra bed it would not feel crowded. All the staff we encountered---bellhops, lounge staff, spa staff, managers, servers in their restaurants were very courteous and accommodating. Special mention to Sheena, Gracia and Kristine at the Club Rotana Lounge, Dante and Marie from Pergolas, Arun from the Double Decker Pub. The hotel has a resort feel---too bad it was winter and we were not able to enjoy the pool facilities.

Location wise, it is a 5-minute walk across a highway to the Dubai Mall. It was quite hard at first to find the Dubai Mall entrance (it's huge) but with a few questions we managed to find it. Around the corner, in the residential part of the Al Murooj compound, there are a few restaurants which are great for a quick bite (if you don't want to spend too much on hotel food).

Room Tip: Try to get a room on the higher floors in order to enjoy views of the Dubai skyline.
See more room tips
  • Stayed: January 2014, travelled with friends
    • Value
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Thank BlueBrrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UAndorff, Executive Assistant Manager at Roda Al Murooj, responded to this reviewResponded 6 February 2014

Dear Valued Guest,

Thank you very much for your very positive review of your recent holiday with us at Al Murooj Rotana Dubai.

I am happy to read about your experience with our hotel facilities and services and glad that you appreciated the added value of our offers in our Club Rotana.
It is very pleasing to read how much you have enjoyed your time with us.

Thank you for taking the time to share your experiences and recommending us on TripAdvisor, and I look forward to welcoming you back to Al Murooj Rotana Dubai in the future.

Sincerely,


Ulrike Andorff
Executive Assistant Manager

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Reviewed 2 February 2014

My family of four adults spent five nights in a 2-bedroom apartment while in Dubai for Arab Health Exhibitions and we really loved the hotel.
Our booking was done by a friend residing in Dubai and reading through the reviews on Trip advisor, I was encouraged to accept his recommendation.
We arrived the hotel about 7am which was early for check-in and the lady at the reception desk was kind enough to allow us into our apartment within an hour.
The rooms were very clean and all facilities required for home way from home were available in the kitchen. Wifi was available in the lobby and our room rate included Internet and breakfast.
Breakfast was at the main restaurant and very sumptuous with lots of varieties.
Staff was courteous, responded promptly to our requests and helpful in getting taxis. Dubai mall was close by and we had no problems crossing the expressways with fast moving vehicles as there were adequate traffic lights at the junctions. We visited the At.mosphere lounge located in the tallest building to view the sunset and we arrived there by cab from the World Trade Centre. When we came out, we were surprised to see that the Armani Hotel entrance was just a few minutes walk from our hotel.
Because it was Fashion Festival Sales period, the mall remained open until 2:00am which was a bonus for us and we felt safe walking back to the hotel at 2:30am.
The only drawback was the high traffic noise in our bedroom but we got a good view of the city.
I will definitely recommend the hotel to others and be back there next time.

Stayed: January 2014, travelled on business
Thank Christy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UAndorff, Executive Assistant Manager at Roda Al Murooj, responded to this reviewResponded 3 February 2014

Dear Valued Guest,

Greetings from Al Murooj Rotana Dubai!

I am very pleased to read your positive review from your recent stay with us at Al Murooj Rotana Dubai.
Thank you for taking the time to share your feedback and recommend our hotel on TripAdvisor.

It is lovely to learn that you indeed enjoyed the facilities in our full furnished apartments, and
I am glad that your early check-in could be accommodated thus you were able to relax after your travels.
It is great to read that the choice of Al Murooj suited your sightseeing plans and that you thoroughly enjoyed the location close to Dubai Mall.

I do hope you will return to Dubai in the near future and look forward to the opportunity to welcome you back to Al Murooj Rotana.

Sincerely,


Ulrike Andorff
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2014

Stayed in a premium room on the 12th floor with look to the Dubai Mall.
Pros:
- Location - a 150 meter walk to the Dubai Mall and Burj Khalifa
- Very friendly and smiling staff
- Nice gym (and sauna) for a hotel
- Nicely furnished room

Cons:
- Expensive breakfast (180 DNR)
- Pool area. Way to the pool is a little bit difficult. Because there are some rather tall buildings located to the southwest the sun sets at the pool already at a quarter past 3 pm. The view to Burj Khalifa is nice though. The pool area itself is a bit dated and not very big. The sun beds are rather close to each other.
- Internet access is terrible. Speed and signal is ok. But one room can only have three devices connected per payment. They log the MAC address so you have to pick the right devices the first time you log on or set up sharing on one of your devices. Couldn't have imagined a worse system.

Comments and suggestions:
I would recommend this hotel if you want to stay close to the Dubai Mall. If you are looking for a vacation by the pool I would steer away from this hotel. I continue to be perplexed that hotels charge for Internet access. It should be open and free. Do any hotels charge for TV usage? Anyways if you as a hotel insist on charging your guests for Internet access I suggest that the access is made simple and easy. In this regard Al Murooj can defintely improve a lot.

  • Stayed: December 2013, travelled with friends
    • Value
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Thank casperdenmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UAndorff, Executive Assistant Manager at Roda Al Murooj, responded to this reviewResponded 2 February 2014

Dear Valued Traveller,

Thank you very much for your review about your recent stay with us at Al Murooj Rotana Dubai on TripAdvisor.

With pleasure we learnt that in general you enjoyed your stay and appreciated especially our attentive and friendly service by our colleagues. Thank you also for recommending the comfort of our guest rooms as well as the gym. Your comments about our internet services have been noted and will be assessed.

We noted your feedback about our breakfast buffet in our Pergolas Restaurant. The price per person is AED 130 and in line with the hotels of the same category.

Again, thank you very much for your valued suggestions and feedback, and we look forward to welcoming you back to Al Murooj Rotana soon.

Sincerely,

Ulrike Andorff
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2014

As to be expected it's a very crisp and clean hotel with a great location, but what really exceeded our expectations was the service. The staff we very friendly upon arrival and made sure we were take care of throughout our whole stay. My wife and I stayed here for 4 days at the end of our honeymoon and we were surprised with a personalized cake and treats in our room one night. All the staff we encountered were very helpful, especially one girl at the concierge desk... I believe her name was Joanna? She helped us book a dune buggy excursion in the desert (highly recommend) and got us a window seat at the Armani Hotel bar at the top of Burj on our last night. We spent the extra money to join Club Rotana and we certainly made the most of it. Having the complementary drinks in the lounge before heading out at night was always nice.

  • Stayed: December 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Thank Patrick T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UAndorff, Executive Assistant Manager at Roda Al Murooj, responded to this reviewResponded 30 January 2014

Dear Valued Guest,

Greetings from Al Murooj Rotana Dubai!

Thank you very much for your very positive review of your recent holiday with us on the special occasion of your honeymoon at Al Murooj Rotana Dubai.
I am happy to read about your experience with our hotel facilities and services. It is very pleasing to read how much you have enjoyed your time with us.

Thank you for mentioning the attentiveness and helpfulness of our colleagues, noting especially Janine from the Front Desk for her outstanding guest services.
Be assured that your kind feedback will be shared with all.

I appreciate you taking the time to share your experiences and recommending us on TripAdvisor, and I look forward to welcoming you back to Al Murooj Rotana Dubai in the future.

Sincerely,

Ulrike Andorff
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Roda Al Murooj

Address: Al Safa Street, Dubai 117546, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#38 Romantic Hotel in Dubai
#51 Family Hotel in Dubai
#74 Business Hotel in Dubai
#96 Luxury Hotel in Dubai
Price Range: £105 - £393 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Roda Al Murooj 5*
Number of rooms: 251
Official Description (provided by the hotel):
Five-star Roda Al Murooj Hotel is situated across from Dubai Mall and the famous Burj Khalifa. It features a lush garden with a large swimming pool and free WiFi in public areas. Dubai World Trade Centre is a 10-minute drive away. The luxurious accommodations offer views of the city or the lush courtyard gardens. Each one feature flat-screen TV, a sitting area and a working desk, minibar and tea/coffee facilities. The bathroom includes a hairdryer and complimentary toiletries. The hotel’s dining options include the award-winning Double Decker Pub and Pergolas the all-day- dining restaurant serving international dishes as well as Circle & City lobby cafes. 24 hour in-room dining is also available. Bodylines, the fitness centre, has a fully equipped gym, sauna, and a hot tub. Massage treatments can be booked at a surcharge. The complex also benefits from an on-site beauty salon, babysitting services, steam room and tennis courts. Roda Al Murooj Hotel is a 40-minute drive from Al Maktoum International Airport. The hotel is a 10-minute walk from Dubai Mall, Kidzania and the Dubai Aquarium & Underwater Zoo. Dubai International Airport is 20 minutes by car. Downtown Dubai is a great choice for travellers interested in shopping for clothes, luxury brand shopping and food. This property is also rated for the best value in Dubai! Guests are getting more for their money when compared to other properties in this city. ... more   less 
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Also Known As:
Al Murooj Rotana Dubai

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