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Park Hyatt Dubai
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Reviews (2,363)
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All reviewsthai kitchencafe arabesqueamara spapark suitespa roomclose to the airportterrace baroverlooking the marinabeautiful propertyminutes from the airportrooms are spaciousrain showerburj khalifapool area isluxury hotelmetro stationcreek
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1,251 - 1,256 of 2,363 reviews
Reviewed 21 June 2014

A fantastic hotel not too far from the airport! Great big rooms, lovely outlook of Dubai Creek. Best of all is the pool. Well kept and a pleasure to stay around. No horrible pool smell. One of the best hotel pools I have seen. Dinner at buffet was lovely as it's a mix of salad and dessert buffet and a la carte main. We will be back.

  • Stayed: June 2014, travelled as a couple
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1  Thank becinsydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RogerSaad, Director of Sales at Park Hyatt Dubai, responded to this reviewResponded 3 July 2014

Dear becinsydney,

Greetings from Park Hyatt Dubai!

We would like to thank you for writing such a positive review on Tripadvisor!

Thank you for recognizing our location, our spacious rooms with great views of the Dubai Creek, our beautiful pool and great food. We will make sure that your comments are shared throughout the hotel and among our team. The positive ratings you gave us on Tripadvisor are greatly appreciated and we hope we have the opportunity to be at your service again in the near future.

Please contact me directly at roger.saad@hyatt.com before your next stay at Park Hyatt Dubai, as I would like to take the opportunity to meet you personally and thank you for your encouraging comments.

We look forward to welcoming you back to Park Hyatt Dubai.

Best Regards,

Roger Saad
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

Checked in for a 2-night stay here, because I wanted access to both Sharjah and Dubai -- location was perfect, the room and view were gorgeous, and the facilities were incredible. Despite it being 104 degrees outside, the hotel was cool and comfortable. The food was very good, and the staff was fantastic. Hope to stay there again next time I'm in Dubai.

Room Tip: Ask for the City view, if you want to see the Burj Khalifa in the distance.
  • Stayed: May 2014, travelled solo
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1  Thank smashhuevo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RogerSaad, Director of Sales at Park Hyatt Dubai, responded to this reviewResponded 3 July 2014

Dear smashhuevo,

Greetings from Park Hyatt Dubai!

Thank you very much for your kind words about our property! We truly appreciate your feedback and taking the time to share this with us.

It is always rewarding to hear that our valued guests enjoy their stay and that our location, rooms with stunning views, facilities, food and excellent staff are recognized and appreciated.

Please contact me at roger.saad@hyatt.com prior to your next stay with us, so that I can personally thank you.

We look forward to welcoming you back to Park Hyatt Dubai.

Best Regards,

Roger Saad
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

Beautiful suites, spacious, clean, modern, with beautiful garden/parkland & Dubai Creek outlook. Very Quiet. The pool area is very large and luxurious. The Breakfast and other dining facilities cannot be faulted. We had an absolutely superb stay.

Room Tip: Large choice and the hotel is fairly spread out. Consider whether you would like to be close to the pool area.
  • Stayed: May 2014, travelled as a couple
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2  Thank RobWS60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RogerSaad, Director of Sales at Park Hyatt Dubai, responded to this reviewResponded 3 July 2014

Dear RobWS60,

Greetings from Park Hyatt Dubai!

We would like to thank you for writing such a positive review on Tripadvisor!

Thank you for recognizing our spacious and clean suite with beautiful views, our luxurious pool and great food. We will make sure that your comments are shared throughout the hotel and among our team. The positive ratings you gave us on Tripadvisor are greatly appreciated and we hope we have the opportunity to be at your service again in the near future.

Please contact me directly at roger.saad@hyatt.com before your next stay at Park Hyatt Dubai, as I would like to take the opportunity to meet you personally and thank you for your encouraging comments.

We look forward to welcoming you back to Park Hyatt Dubai.

Best Regards,

Roger Saad
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

An oasis away from the hustle and bustle of Dubai downtown. Short taxi ride from the airport or to Dubai Mall. The hop on/hop off tour bus stops by the mall opposite the hotel. (Catch a buggy ride to the main hotel gate) Extremely spacious rooms with a large balcony and good bath amenities.. The front desk staffs are a bit snotty. Stayed for 5days and not once did they bother to greet us. However the concierge and the rest of the staff made up for their unpleasantness Special thanks to Jacinta for your lovely service and warm smile

Food spread at breakfast is wonderful and Thai Kitchen is a MUST try. Delish!
.

  • Stayed: May 2014, travelled with friends
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2  Thank PPMSSM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RogerSaad, Director of Sales at Park Hyatt Dubai, responded to this reviewResponded 3 July 2014

Dear PPMSSM,

Greetings from Park Hyatt Dubai!

Thank you very much for your kind words about our property. We truly appreciate your feedback and taking the time to share this with us.

It is always rewarding to hear that our valued guests enjoy their stay and that our spacious rooms with large balcony and great bath amenities, our food and restaurants – Café Arabesque and The Thai Kitchen and our great service are recognized and appreciated.

With regards to the Front Office issue, we thank you for bringing the matter to our attention. We have taken note of the issue and will be looking into it further.

Please contact me at roger.saad@hyatt.com prior to your next stay with us, so that I can personally thank you.

We look forward to welcoming you back to Park Hyatt Dubai.

Best Regards,

Roger Saad
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

We stayed for 4 nights at the Park Hyatt Dubai from April 13 till 17 2014.
The hotel is beautifully situated next to the Dubai Creek with great views towards the Burj Khalifa and Bur Dubai.
The reason I booked the Park Hyatt is for their Arabian touches and rooms with balcony's.

Arrived via taxi and were lead to the reception. No welcome drink, no cold towel like in any other hotel we have stayed at in Dubai so far.
Check-in was swift and our room was on the same level as the reception, near the pool.
I had booked a Park Deluxe King room via the Hyatt website as this room includes breakfast and apparently get's you a room closer or in the main building.
Nice room but worn, a make-over would really make a difference (a worn desk which was messy renovated, stained carpet)
Great large balcony but impossible to use during daytime because of the heat! An umbrella (asked the room attendant: sorry madam, only available for more expensive rooms! Excuse me, for some people AED 1596 or approx €320 (excl taxes!!) is already considered expensive!) or ready built patio cover would to the trick.
Beautiful view, pity about the huge palm tree that was blocking our view.............

The room was clean and always cleaned very early in the morning (although I did request that).
Nice amenities in the bathroom and if we needed some extra bath gel, room attendant left some. Did so every day :-))
Fresh fruits every day (a large bowl - well done Park Hyatt, love this!), handy Nespresso machine in the room, Mini Bar and a big bouquet of flowers.
We received at nice cake and a bottle of cava as it was our honeymoon and thought this was very nice!! Thanks again :-)))

Breakfast at Cafe Arabesque was sumptuous, absolutely great but some times overcrowded and our coffee's usually cold. We were able to sit outside on most mornings so thoroughly enjoyed this and made sure our second cup of coffee was warm ;-)
Staff was rushed and chaotic each morning but always very friendly.
Chefs very helpful and friendly too!

We also enjoyed a buffet dinner at Cafe Arabesque as we love mezze and other Middle Eastern style dishes. It was delicious and absolutely worth it! Well done chefs. (I would love the couscous salad dish recipe, so far I have not been able to copy it at home!).

The pool is nice but could get crowded in the afternoon. Nice loungers and helpful service.
Could do with a few more umbrella's at mid day!
Pool water was nice the first day (ice cold though) but from the second day on very warm, not very cooling when you went in for a swim.
We also found there were very noisy guests from Eastern Europe who kept on yelling and screaming for at least an hour and nothing was being done about it. Some people stay at a pool to relax, if I would like those noises, I will go to Spain or Turkey and stay in an all-inclusive hotel!

Great hotel grounds, well maintained. Make sure you have a walk around and end up at the Marina on one of the terraces. Beautiful views - simply heaven :-))

The reason why I only give 4 stars? The somewhat worn room, no storage for clothes apart from hangers (we lived out of our suitcase for 4 days), breakfast issues and the fact that you have to take a Hotel taxi to go somewhere while the hotel is situated in a beautiful but awkward location.
Upon request and if available (which often is not!), a buggy can take you to the hotel entrance and from there on you can walk to the Deira City Mall.

Will I stay again? Not sure, I have stayed at other hotels who were cheaper with larger rooms and better service. I also found the hotel too big, too many rooms.
Perhaps if I can find a good deal, as we did like the location of the hotel.
Close to the airport, Bur Dubai etc. Easy to go anywhere in Dubai as the public transport system or taxi in Dubai is excellent!

Room Tip: Book a Park Deluxe Room, it is closer to reception and breakfast is included! There is no difference between a Standard or Deluxe room, it is only the location and breakfast option!
  • Stayed: April 2014, travelled as a couple
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1  Thank TTWoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RogerSaad, Director of Sales at Park Hyatt Dubai, responded to this reviewResponded 3 July 2014

Dear TTWoman,

Greetings from Park Hyatt Dubai!

We would like to thank you for taking the time to review our hotel on Tripadvisor and for choosing to stay with us in your honeymoon.

We appreciate your positive comments about our clean rooms with great bathroom and room amenities such as our mini bar and nespresso machine. Also, we are glad to hear that you have mentioned our food, location, gardens and great service. We will make sure that your comments are shared throughout the hotel.

With regards to the breakfast, storage and room concerns, we thank you for bringing the matter to our attention. We have taken note of the issue and will be looking into it further.

Thank you once again for your review and we hope to welcome you back to Park Hyatt Dubai.

Best Regards,

Roger Saad
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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