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Reviews (2,494)
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All reviewsthai kitchencafe arabesqueamara spapark suiteclose to the airportterrace baroverlooking the marinabeautiful propertyminutes from the airportrooms are spaciousfavorite hotelpool area isburj khalifametro stationcreektraiteurluxury
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Reviewed 16 August 2017

We stayed at the Park Hyatt Dubai for two nights before and after a trip to Sri Lanka. I chose the hotel primarily for its location and excellent reviews.

We had two rooms on the ground floor which were excellent. We preferred the rooms we had for our first stay as the entrance to the bathroom area had a door, whereas the rooms we had for our second stay had an open entrance to the bathroom. The rooms were incredibly well maintained which overlooked the waterway. Unfortunately, it was much too hot to utilize the balconies which otherwise were quite welcoming.

The breakfast buffet was plentiful and varied and all cooked items we had were very good. The staff was very attentive and helpful. We also had a dinner at the Thai Kitchen on our first night and the food was great. We ordered many different dishes which we though were flavourful and tasty. Highly recommend it. However, we did notice the night after we ate there, there was a special where I think you could order as many dishes as you wanted for a set price. The night we went, the menu was a la carte. We also ordered from the lobby / bar menu and the food was very good, but limited. I fell in love with the Rose Ice Tea!

The pool was very welcoming in the July heat and we would head there in the early evening and swim until dark. Pool staff was diligent and always on hand.

The best thing about the hotel is the wonderful staff. From check-in to check-out we were always met with smiles and a wiliness to accommodate Service was consistent across the board. The assistance given to my elderly father-in-law was above and beyond and very much appreciated.

There are only two points that I feel could be better:

- When we returned form Sri Lanka our rooms were ready, but there was no rollaway bed for my son as before. As it was 2:00 am in the morning we felt the rollaway should have already been placed in the room. Furthermore, the hotel should invest in better rollways as the ones a the Park Hyatt were very uncomfortable.

- A games room of some sort would be nice, maybe with a billiards table and seating. Just an alternative to the lobby for those travelling with children.

  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
3  Thank Tonya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mattheos-Georgiou, General Manager at Park Hyatt Dubai, responded to this reviewResponded 13 September 2017

Dear Tonya M,

We are delighted to have provided a haven of luxury during your visit to Dubai! Thank you for taking the time to share your insightful feedback, which provides valuable insights on the perception of my teams level of service and care. I am happy my team we are able to create a friendly and comfortable environment during your visit

I am glad you were able to experience the extensive facilities available within our city resort. It is great to hear that you enjoyed authentic Thai cuisine at The Thai Kitchen and also liked the selections at The Lounge.

I also appreciate your positive suggestions on how we can further enhance our guest experience.

We look forward to welcoming you back for your next visit.

Best regards,
Mattheos (Aki) Georgiou

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Reviewed 16 August 2017

For someone who cannot abide the impersonal madness of Dubai's Marina area, this hotel was a restful delight: right in the heart of the hectic busy-ness of Dubai, and yet entirely calm, tranquil and peaceful. The perfect place for recharging your batteries.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank Mr_Darek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mattheos-Georgiou, General Manager at Park Hyatt Dubai, responded to this reviewResponded 12 September 2017

Dear Mr_Darek,

Thank you for sharing your feedback with us on Tripadvisor.

We are truly a luxury oasis in the heart of the city. As you mentioned, our property is the ideal getaway destination to escape the hustle and bustle of the city. We are glad you enjoyed your stay with us.

We look forward to welcoming you back again.

Kind regards,
Mattheos (Aki) Georgiou

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Reviewed 16 August 2017

If you want a luxurious hotel experience, then stay at Park Hyatt.
The rooms are spacious and very clean. Separate Bath tub and rainshower is a plus. However, BIDET is NOT available.
We stayed at room 2503 with a balcony and a very nice view of the creek.
Going to your room from the lobby area is quite a long walk as the rooms are spread all through out the property I guess. Giving the guests total privacy.
Breakfast was ok but not too many options. There were no pancakes or waffles for my little one which he likes. He managed to settle with the sunny-side up eggs and bread though.
The pool area was nice as there were shaded areas. Not too big. So by the late morning to evening, sunbeds are mostly occupied already.
Lastly, the staff were very helpful. They will go out of their way to make sure that your needs are met.
Will definitely stay again here.

  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank kikaym0m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mattheos-Georgiou, General Manager at Park Hyatt Dubai, responded to this reviewResponded 29 August 2017

Dear kikaym0m

Thank you for sharing your feedback with us.

I am delighted you enjoyed the layout of your spacious room and the stunning view overlooking Dubai Creek.

I hope we have the luxury of welcoming you back in the nearby future.

Best regards,
Mattheos (Aki) Georgiou

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Reviewed 15 August 2017

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Mattheos-Georgiou, General Manager at Park Hyatt Dubai, responded to this reviewResponded 29 August 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 15 August 2017

My wife and I chose the Park Hyatt to celebrate a wedding anniversary and we were not disappointed. From a very welcoming reception to wonderful surprises in the room, a superb view and an extremely comfortable, spacious room to a superb chocolate cake and bottle of excellent wine what more could we ever want.
Arabesque restaurant then produced an evening as good as it gets. Excellent even entertaining service, good food and wine was unsurpassed by the many other places we have eaten in Dubai. Well done Arabesque.
Back to the room and the night time view of the marina and the lights of Dubai Creek was enchanting. When we finally went to bed it was so comfortable that sleep was easy.
Next morning, my wife discovered she had lost an earing somewhere but after recovering her footsteps was very relieved to find the MD of Arabesque had the earing much to the relief of my wife.
Breakfast offered a wide range of good food and equally, attentive, pleasant waiters

The cake shop packed the rest of our cake with ice so we could safely carry it home and then, sadly, we left with passing well wishes from the staff.
I recommend Park Hyatt to anyone visiting Dubai or, like us, Dubai residents spending a night or two as a break from domestic life.
Thankyou Park Hyatt, we will be back.

Room Tip: Views to the creek and the marina are best but other rooms face the pool and gardens so there is no room without a good view
  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank geoffstuart46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mattheos-Georgiou, General Manager at Park Hyatt Dubai, responded to this reviewResponded 29 August 2017

Dear geoffstuart46

Warm greetings from Park Hyatt Dubai!

Thank you for sharing your insightful feedback.

I am delighted you chose to spend this special occasion with us. It is very rewarding to see that we were able to extend a memorable journey for such a splendid celebration.

I hope we have the luxury of welcoming you back in the not too distant future.

Best regards,
Mattheos (Aki) Georgiou

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