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“Good”
Review of JA Palm Tree Court

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JA Palm Tree Court
Ranked #24 of 546 Hotels in Dubai
Certificate of Excellence
yorks, UK
Level 4 Contributor
46 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Good”
Reviewed 6 June 2012

Very nice place. Pleasant staff. Bit dated. Other wise all ok

Stayed July 2011, travelled with family
Helpful?
1 Thank shisha101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAGRS10, General Manager at JA Palm Tree Court, responded to this review, 7 June 2012
Dear shisha101,

Thank you for sharing your feedback on TripAdvisor following your recent stay at Jebel Ali Palm Tree Court and Spa.

I was pleased to read that you found the resort to be a very nice place, and that the associates were very pleasant.

Once again, thank you for taking the time to post your review on TripAdvisor, and we look forward to welcoming you back to Jebel Ali Palm Tree Court and Spa in the near future.

Yours sincerely,

Fredrik Reinisch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (516)
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Cumbria
Level 5 Contributor
66 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 5 June 2012

I would highly recommend this hotel to any families or couples looking for a lovely beachfront hotel in Dubai that offers an excellent All Inclusive package.

We upgraded to a Palm Court Suite and it was outstanding. The suite consisted of 2 rooms, 2 large flat screen TV's complete with Playstation 3 and DVD along with 2 large bathrooms with both shower and bath. Both rooms had balconies with a sea/beach view. The suites are ideal for families as there was a super size bed approx 10' wide in 1 room and 2 sofa beds in the other.

The hotel and grounds were immaculate, everywhere was extremely well maintained. There was a variety of restaurants and bars to eat at and the All Inclusive package which we were on was extremely good value, considering how expensive the drinks are in Dubai. I would definitely recommend trying some of the restaurants which you have to book for, I particularly enjoyed the Dinner cruise which was also included on the All Inclusive package.

The only faults I could say about the restaurants are a) the Buffet food was quite repetitive b) some dishes were just warm and looked tired at times and were not always that tasty. c) Whilst the service was very attentive you had to be fast to eat otherwise your plates would be taken away before you knew it. If you left your seat for any reason, your plate was never there when you returned, sometimes your plate was taken away when you had the food off the plate in your mouth, so if it was a bread roll / cake etc there was no-where to put it back on to. Whilst I appreciate the efficient service, I do think that the staff do need some further training in when to take away people's plates. Also, it is not very cost effective for the hotel, as there must be so much food wasted by the staff taking away people's plates when they were not actually finished.

The drinks were excellent, there was a wide range of Bottled Beers, Cocktails and Wines all included on the AI Package aswell as ice lollies and Haagen-daz ice cream.

There was a few different swimming pools, 2 with swim up bars which we really enjoyed especially to escape from the heat which was pretty fierce at times. The children had a great time and the lifeguards on duty were extremely attentive.

The beach area was nice (although small), there was always plenty of beds and it was never over-crowded which was definitely a bonus. The sea was very warm and was ideal for small children as they could walk out pretty far before it got deep.

We stayed at the Palm Tree Court and The Atlantis on this trip to Dubai, both very different from each other and both different price points. Out of the 2 hotels my favorite was The Atlantis as I found the quality and service to be 5 Star Luxury and quite simply breathtaking and would have no hesitation to return there.

The Palm Tree Court and Spa is a great hotel, I am not sure if I would return or not, whilst the standards were high, I just don't feel it was 5* luxury .

Room Tip: Would highly recommend the Palm Tree Court Suites
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  • Stayed May 2012, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 50cents
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAGRS10, General Manager at JA Palm Tree Court, responded to this review, 7 June 2012
Dear 50cents,

Thank you for sharing your feedback on TripAdvisor following your recent stay at Jebel Ali Palm Tree Court and Spa.

It was a pleasure to read your very detailed review, and I would like to thank you for your very kind words in relation to the resort, its facilities and the garden which you felt were maintained immaculately.

You have also very kindly mentioned the variety of restaurants and food available on the All Inclusive Package was very good value. At the resort we welcome feedback which allows us to continually improve, and I would like to thank you for your comments in relation to the buffet restaurants.

I look forward to having the pleasure of personally welcoming you back to Jebel Ali Palm Tree Court and Spa in the future, and once again thank you for taking the time to post your review on TripAdvisor.

Yours sincerely,

Fredrik Reinisch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bocking
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 June 2012

We have just returned from a fantastic 8 nights all inclusive stay at this hotel booked through Tropical Sky. We had a Palm Tree Court Suite which was huge and had recently been refurbished so was both beautifully appointed and had lovely views of the gardens, beach and sea. Our suite was spotlessly maintained by the wonderful staff throughout our stay.

Although we generally don't make a habit of going back to the same place for us this is the exception to the rule as this was our 7th stay at this resort! The reason we keep coming back is that we know exactly what we are going to get - luxurious accommodation, fantastic food, immaculately maintained facilities and wonderful staff who genuinely can't do enough for you to ensure your stay is special. Much of the resorts guests are repeat clients like us which speaks for itself.

Being well travelled we are not always easy guests as we expect the highest standards and are consequently quick to complain if things are not quite right but also quick to praise when things are.

We have no hesitation in recommending this resort to friends and family and everyone we know who has stayed here have been very happy with the recommendation. We would however recommend the all inclusive deal as this represents by far the best value. We agree with other reviews that the Peacock dawn chorus might be a little irritating for light sleepers but we love them! It is the staff however that make this resort really special and that is why we keep coming back.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PipHall1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAGRS10, General Manager at JA Palm Tree Court, responded to this review, 7 June 2012
Dear PipHall1,

Thank you for sharing your feedback on TripAdvisor following your recent stay at Jebel Ali Palm Tree Court and Spa.

It is always a pleasure to read review from our regular guests, and yours was no exception!

I enjoyed very much read your kind words about the resort, its facilities as well as for the All Inclusive Package. I would also like to thank you for your kind words about our associates who you felt were wonderful.

Once again, thank you for taking the time to post your review on TripAdvisor, and we look forward to welcoming you back to Jebel Ali Palm Tree Court and Spa in the near future.

Yours sincerely,

Fredrik Reinisch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 June 2012

We stayed here for 3 nights in May on an all-inclusive deal, booked with Emirates Tours. We had a Garden View junior suite on the second floor (room 495). The suite was large, very well appointed and kept spotless throughout our stay by the very attentive staff – they service the rooms in the mornings, and then do a ‘turn-down’ service in the evening.
The main room had a superking sized bed, large settee, large flat-screen TV and loads of storage space in the wardrobes. There was also a room safe, mini-bar (drinks from here not included in the AI) and tea / coffee making facilities with tea/coffee/milk topped up daily. The second day of our stay was my birthday, and they left a chocolate cake in the room, complete with a candle and matches!
The bathroom was huge, with 2 sinks, a large bath and separate walk-in shower. There was a selection of towels, bathrobes, and quality toiletries which were also replenished daily.
The balcony had a lovely view over the well-kept gardens, complete with wandering peacocks. These were lovely but very noisy, especially early in the morning, hence my less-than-excellent rating for 'Sleep Quality'!
The hotel’s private beach was the best I have been on, and we especially liked the grassy area just behind the beach with comfortable sunloungers. The hotel’s beach attendants work really hard here to ensure the comfort of guests.
I would recommend going all-inclusive – there was a good choice of restaurants available, but our favourite meal of the stay was lunch in the Captains Bar, simple food but done well, and served in a comfortable tent!
Apart from the disco at the Captains Bar on Friday, entertainment was quite low-key. We particularly enjoyed the ‘Smooth Jazz’ duo in the White Orchid lounge.
Overall we had an excellent stay at the Palm Tree Court, largely thanks to the staff who maintained our accommodation to such a high standard. We hope to return for a longer stay, as three nights was not long enough to sample all the facilities on offer!

Room Tip: Second floor rooms have good views from balcony and are more private. Some construction work was goi...
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAGRS10, General Manager at JA Palm Tree Court, responded to this review, 7 June 2012
Dear Christine948,

Thank you for sharing your feedback on TripAdvisor following your recent stay at Jebel Ali Palm Tree Court and Spa.

It was a pleasure to read your very detailed review, and I would like to thank you for your very kind words in relation to the resort, its facilities, the selection of restaurants available on the All Inclusive Package, as well as your praise for the associates who looked after you.

I look forward to having the pleasure of personally welcoming you back to Jebel Ali Palm Tree Court and Spa in the future, and once again thank you for taking the time to post your review on TripAdvisor.

Yours sincerely,

Fredrik Reinisch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 5 Contributor
43 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 31 May 2012

Recently returned from this wonderful resort. I have been to Dubai many times and stayed in many 5 star hotels around the world for Business and pleasure. This hotel has something very special.
We were beginning to think that Dubai was pricing itself out of the market with such high prices in the Hotel Restaurants and Bars. This time we decided to try the Palm Tree Court as it offered All Inclusive. This is not just All Inclusive it is Ultra All Inclusive. There are very few restrictions apart from Lobster and Champagne (and if you cannot do without them - they even offer you a discount).
We were with some friends and had two sea front rooms.
As soon as we arrived at the hotel we knew we had made the right decision. We received such a warm welcome. Our Room was huge and absolutely spotless - The Housekeeping staff do an amazing job.
The Beach was clean and the Beach staff insured that we had our Sunbeds waiting for us every day with clean towels and umbrellas. This is not a resort where you have to set the alarm at a crazy hour to get a bed. They are always available.
You cannot fault the Restaurants - Our favorite was the Asian but they were all of a very high quality.
Yes, it does take a while to get into Dubai City, but there is free transport and it has many advantages NOT being in the centre of Dubai.
There is construction work going on, but we hardly heard a thing. WE saw the plans for the future development of the Resort and think it will really enhance the resort.
Our return journey to the Airport took just 40 minutes.
It is hard to single out individual members of staff. They are all an absolute Credit to the Management Team. However, we would just like to mention the Reception Team, they were absolute stars. Everyone in the hotel wants to make sure you have a good holiday. They go well beyond the call of duty to help you.
Will we return? Well you try stopping us. Cannot wait to see the new development.
Thanks to everyone. See you soon.
Elaine, Ken, Paula and Peter

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Epage7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAGRS10, General Manager at JA Palm Tree Court, responded to this review, 7 June 2012
Dear epage7,

Thank you for sharing your feedback on TripAdvisor following your recent stay at Jebel Ali Palm Tree Court and Spa.

It was an absolute pleasure to read your review, and I was very pleased that you felt the hotel offered something special on the All Inclusive Package.

I very much enjoyed reading your kind words about the resort and its facilities as well as for the restaurants which you found to be of high quality. I would also like to thank you for your kind words about our associates who you felt were stars and contributed to your enjoyable vacation.

Once again, thank you for taking the time to post your review on TripAdvisor, and we look forward to welcoming you back to Jebel Ali Palm Tree Court and Spa in the near future once our enhancement program is complete in October.

Yours sincerely,

Fredrik Reinisch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
asseret64
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 May 2012

We stayed in the Palm Tree Court 2011 and decided to return, as we came
out of our room on the first day Kumara the room attendant 185
remembered us and it carried on from there, numerous memebers off your
excllent staff came and shook our hands and welcomed us back, Eranga,
Islam, Kenny, Poojay,Syed with the Falcon and and a lovelygirl in the
Jebel Restaurant begining with an S as you go in.... sorry could not
remember her actual name. New to us this year but as attentive Nwe Nwe,
White Orchid, Ahkil, luckily as some of the other staff members at the
Captain Bar do not have the same enthusiasim. But 2 people who are
making our holiday even more special are Stuart Fee, professional PGA
Instructor and Priyantha our butler. When you dont know what is around
the corner in your life a holiday with someone very special is very
important, both of these gentlemen have exceeded there service levels
and taken alot of time out to make sure our holiday experience is one to
remember. The rooms are always clean, Food freshly prepared and of an
excellent quality high star deservered .

Room Tip: Royal Jasmine Junior Suite 185 excellent
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank asseret64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAGRS10, General Manager at JA Palm Tree Court, responded to this review, 7 June 2012
Dear asseret64,

Thank you for sharing your feedback on TripAdvisor following your recent stay at Jebel Ali Palm Tree Court and Spa.

As a returning guest it is always a pleasure to read your feedback, and I would like to thank you for your kind words for the rooms and the food which you found to be of excellent quality.

I very much enjoyed reading your praise for our associates who have made your stay such a memorable one, and I will ensure that your praise is passed on to them personally.

I look forward to having the pleasure of personally welcoming you back to Jebel Ali Palm Tree Court and Spa in the future, and once again thank you for taking the time to post your review on TripAdvisor.

Yours sincerely,

Fredrik Reinisch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
falkirk
Level 4 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 May 2012

probably the best all inclusive resort that i have stayed in. the food is excellent, i would gladly recommend this hotel. the rooms are large and are kept immaculate.the grounds are pristine and all the staff that we encountered could not have been more helpful.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pedropete31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAGRS10, General Manager at JA Palm Tree Court, responded to this review, 7 June 2012
Dear pedropete31,

Thank you for sharing your feedback on TripAdvisor following your recent stay at Jebel Ali Palm Tree Court and Spa.

I was pleased to read that you felt the resort offers the best All Inclusive that you have stayed in. I would like to thank you for your kind words in relation to the rooms, the grounds and for the associates whom you found to be very helpful.

Once again, thank you for taking the time to post your review on TripAdvisor, and we look forward to welcoming you back to Jebel Ali Palm Tree Court and Spa in the near future.

Yours sincerely,

Fredrik Reinisch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JA Palm Tree Court

Property: JA Palm Tree Court
Address: Tariq Bin Ziyad Rd | PO Box 9255, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Dubai
#10 On the Beach Hotel in Dubai
#18 Spa Hotel in Dubai
#21 Romantic Hotel in Dubai
#22 Luxury Hotel in Dubai
#113 Business Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — JA Palm Tree Court 5*
Number of rooms: 208
Official Description (provided by the hotel):
The luxurious Palm Tree Court & Spa is situated within the award-winning Jebel Ali Golf Resort & Spa. A stunning palm-lined private beach and three swimming pools are just steps away from the suites and junior suites, surrounded by lush gardens, waterfalls and fish-filled streams. A championship 9-hole golf course, academy, spa, restaurants, bars, kids club, deep-sea fishing trips and horse riding can also be enjoyed. ... more   less 
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Also Known As:
Jebel Ali Palm Tree Court And Spa
Jebel Ali Palm Tree Court Hotel Dubai
Palm Tree Court Dubai

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