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“5 Star all round....... Perfect.....”
Review of JA Palm Tree Court

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JA Palm Tree Court
Ranked #23 of 545 Hotels in Dubai
Certificate of Excellence
Oxford, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“5 Star all round....... Perfect.....”
Reviewed 20 December 2013

Where oh where do we start! We have just returned from our third trip to this lovely resort. We have stayed in both the JA hotel and Palm Tree Court. On our recent visit we stayed in a Royal Jasmine Suite overlooking the sea and very close to the action. Perfect for the four of us, nice and quiet and convenient when you need to pop back to the room during the day for whatever reason. The rooms are spotless, the twice daily attendance by staff cannot be faulted. As we visited leading up to Christmas, everywhere looks so festive and we particularly enjoyed meeting Father Christmas and his Rudolph camel at the turning on of the Christmas lights reception!

As ever the food is fantastic. We dined in all the restaurants and the food is such top quality and the choice is amazing. It never failed to impress me how at 9 p.m. the restaurants were full of sumptuous food with everyone having a lovely time and then by 6.30 a.m. (apparently!) it’s all set up for breakfast.

Again, the White Orchid takes top marks for delicious food and the evening ambience is just gorgeous. A special thank you to Jamie and Oka who both looked after us so well during our stay both in the evenings and then again at breakfast. Also to the lovely Christian who has a permanent infectious smile on his face and is so professional and nothing is too much trouble. I did ask whether he actually left the White Orchid, he always seemed to be there greeting and smiling! I will never be able to replicate the duck curry, but I am going to try over the forthcoming festivities.

Again Shooters tenderloin steaks are amazing. We really like Shooters as my husband is a keen shooter, so Shooters makes for a great family evening. Apologies to the people on the table next to ours last Sunday, my daughter used one of the tooth flossing sticks and it flung one of her teeth across the restaurant!!! For those lovely diners who appeared concerned, the tooth fairy visited us here in England on our return; she said she’d prefer English pounds to Dirhams!!

The pools are beautiful. We still prefer the large pool to the front of the JA hotel with the swim up bar. We were able to use the pool by the Signatures lounge in our package, but I think we’re creatures of habit and went back to our old sun loungers! John the lifeguard even remembered where we liked to sit when we returned, thank you John and we hope you did well in your challenge event.

Do take the time to use the shuttles into Dubai. They run to time and we’ve found them good to get into town and then it’s very cheap to get a taxi back to the resort. A lot of the taxi drivers are rather testosterone charged, so don’t expect the most relaxing journey back.

We visited the Atlantis waterpark for a day trip and used the hotel’s shuttle bus. Be prepared to be scared beyond belief and expect to spend lots of money. A little tip, don’t spend lots of money hiring towels, you cannot take them into the theme park very easily and by the time you get back to your locker in the heat, you’re dry anyway, so they are a waste of money. If you don’t like getting your hair wet or having your mascara smudging, best you avoid, not sure my husband has ever seen me looking quite so soggy. You will come back with webbed feet and smelling of chlorine, but It’s great fun, but some of the rides are really scary, I think that day aged me by 10 years!

We enjoyed our evenings in the White Orchid listening to Chattrisse and Joe. They are new to the resort and we noticed how as the week went on, the area got busier and busier, so that’s testament to their popularity. We loved a song which Therese used to sing in the evenings and told them about it, they then went away and learnt that song and performed for us two days later and it was very, very good. Now that’s keeping the customers happy isn’t it. I had to smile when one of the regulars at the bar decided to turn one song into a karaoke number with Chattrisse, it was very funny and she handled him very well!

A nice little trip out during early evening and prior to dinner is by taxi from the resort to the Dubai Marina 15 minutes away. It’s nice to go whilst it’s still day light and then watch how the view changes as the evening gets dark. Lots of very, very impressive skyscrapers and if you like looking at yachts, then you will be really impressed. There’s also a Waitrose there if you’re feeling homesick or need an English fix!

There’s so much to do at the resort. We used the water sports facilities, Big Mabel is loved by our children, my husband used the gym (madness, I know!) and we all fell out with each other whilst playing crazy golf. I was not cheating, honestly!

The Spa is very indulgent and they look after you so well. I had the full body message which was very relaxing and I highly recommend this. Not however immediately after lunch and a glass of wine, unless you want her to wake you up with her little bell at the end!

So, all in all we had a tremendous holiday. The staff welcomed us back with such genuine enthusiasm and kindness and they really are pleased to see return visitors. The customer service and efficiency is second to none. Whether it’s the weather or the management, but something keeps everyone smiling and the result is, it makes everyone around the resort happy and relaxed.

I have sat here and thought if there’s anything I would change about the resort and I can honestly say no. I’m not a big fan of peacocks, but they do make the place look majestic and I believe keep the reptiles at bay. If they leave their “calling card” on the floor, staff are very quick to clean it up! There was a big black crow in the palm trees which followed me around the resort during the week – next year I am bringing a catapult to take you out Mr Crow, you have been warned!

Thank you everyone at the resort for making our holiday one to remember, we came home feeling refreshed and invigorated (and fat!) and ready to handle the mother-in-law over the forthcoming festivities! We cannot recommend this hotel enough, you can trawl the internet reading up about various hotels, but I think you’ll be hard pushed to find anywhere that meets everyone’s needs and caters for everyone in such style. It’s definitely our favourite place to go when we need a break.

See you next year everyone and thank you all again, you were brilliant.

Julie, Nick, Georgina and Libby Burchell xxx

Room Tip: Room 185 - perfect.
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  • Stayed December 2013, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
5 Thank legaljulie2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fredrik R, General Manager at JA Palm Tree Court, responded to this review, 24 December 2013
Dear Burchells10,

Thank you for sharing your feedback on TripAdvisor following your recent stay at JA Palm Tree Court.

As a loyal and regular guest to the resort, I was very happy to know that you had a tremendous holiday with us once again and it was lovely to read your very detailed review.

I would like to thank you for your kind words with regards to the resort and its facilities, the accommodation which you felt was perfect and convenient for your family, and the Christmas Lighting which you enjoyed the most.

Please also allow me to thank you in relation to the food served in all restaurants at the resort especially White Orchid and Shooters restaurant which you have kindly mentioned were fantastic and amazing, the swimming pool which you found to be beautiful.

It was truly moving to read your exceptional praise to the service that you received from my team during your stay, some of whom you have personally acknowledged. You have also kindly mentioned that they were lovely and professional. I will personally ensure that your compliments are passed on to them.

I look forward to welcoming you back to JA Palm Tree Court, and once again thank you for taking the time to post your review on TripAdvisor.


Yours sincerely,


Fredrik Reinisch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Huddersfield, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 19 December 2013

Stayed here in August 2013, and was the best ever holiday we had enjoyed, the place is a dream, loved every minute and cannot wait to return, thank you all at JA Palm Tree Court - just fantastic - the staff were unbelivable from all departments, and all worked so hard. The themed restaurants took some time to book, but being all-=inclusive got there in the end !! cannot wait to return.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony258
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fredrik R, General Manager at JA Palm Tree Court, responded to this review, 26 December 2013
Dear Tony258,

Thank you for sharing your feedback on TripAdvisor following your recent stay at JA Palm Tree Court.

I was delighted to know that you had the best holiday you ever have. Please allow me to thank you for your kind words with regards to the resort which you found to be a dream place, and to the All Inclusive package that you opted to.

It was truly moving to read your exceptional praise to the service that you received from my team during your stay. You have also kindly mentioned that they were fantastic and hardworking. I will personally ensure that your compliments are passed on to them.

I look forward to welcoming you back to JA Palm Tree Court, and once again thank you for taking the time to post your review on TripAdvisor.


Yours sincerely,


Fredrik Reinisch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 December 2013 via mobile

We booked a ground floor sea view junior suite in the Palm Tree Court from 2nd to 9th December all inclusive through our travel agent luxuryholidaysto.co.uk. We arrived at the hotel quite early in the morning after a long overnight flight on 1st December. Unfortunately not a good start, we had a long wait as the room had not yet been vacated and had to be cleaned. Our fault, maybe we should have called the hotel ahead to ask for an early check in or the travel agent should have thought this through on our behalf, but we was told on arrival they were fully booked and we would have to wait. We of course understood, but did feel a little disheartened and understandably tired. As I had requested with the travel agent a ground floor sea view junior suite, I was surprised when we started to go up the steps and were shown to our room, which was a 1st floor junior suite, room number 391. However we was not disappointed, 1st floor was probably the better choice as the other suites are overlooked. We quickly settled in, the room was a lovely spacious suite, very clean and yes with a sea view. Well worth the wait.

The food was absolutely wonderful with plenty to choose from, breakfast, lunch and dinner, also a wide range of branded alcohol. You have the standard buffet type restaurant, an Italian a la carte, seafood a la carte, casual dining in Shooters (steak/Mexican) and the golf club house.Top of the class compared to other all inclusive resorts we have stayed at. There was plenty to do to work off the food ;-) and to relax.. I had a wonderful relaxing massage, which I decided to book after having the free head massage. It's nice to try out a therapist before booking, mark my words.

An added bonus was all the free offers, half hr free head or foot massage, Bateaux Dubai dinner cruise, 9 holes of golf, tennis lesson, shooting lesson, gym instructor. As mentioned, we each sampled the head massage :-) went on the Bateau Dubai cruise, tried the shooting range and had a lovely steak in Shooters restaurant. I'll come back to the cruise later. There's plenty of other activities to do, especially for children and of course for adults, we also enjoyed the crazy golf. The pools are all fab and it was nice to see that the staff around the pool didn't allow children or adults to splash around and get carried away too much and spoil it for others. The only problem in the pool nearest the beach was that the pool bar turned into a crèche as it was very shallow and the only shaded part of the pool.

The resort is 40minutes by taxi to the centre of Dubai, but the cost of 100dhs including tip is quite reasonable (approx £20). The hotel also offers free shuttle bus to various locations in Dubai.

Back to Bateaux Dubai cruise, we really enjoyed this trip and so glad we booked it, although we're not fans of organised trips this was an exception, a beautiful glass boat (we understand owned by the JA resort). A classy romantic journey around Dubai Creek with wonderful food included, together with a high standard of service, alcohol is chargeable.

The staff were great, it's true what other reviewers have said they really seem to enjoy their job, smiling and taking the time to greet you and be courteous. I've stayed in some wonderful hotels in Dubai and around the world, mainly Jumeira group and one being Mina A'Salem, yes it's a stunning hotel and staff are friendly but as I remember some staff seem unhappy so maybe they should take a leaf out of JA's book, they definitely have this right, including the hotel itself and the grounds are superb and well maintained.

On our last night we booked La Traviata restaurant, sorry this was not up to the normal service standards and it seemed like the fault lie with the manager and not staff. He forgot our wine and we had to ask again, he then forgot my partners side order (I never like it when they fail to write your order down). In any case, we weren't going to complain as the only thing we were feeling down about was that fact we were leaving this lovely resort.

I've personally travelled to Dubai many times, the only country I've been back to more than once is Dubai, JA Palm Tree Court resort is our first visit and I have a feeling it won't be our last.

Stayed December 2013, travelled as a couple
Helpful?
2 Thank T O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fredrik R, General Manager at JA Palm Tree Court, responded to this review, 16 December 2013
Dear T O,


Thank you for sharing your feedback on TripAdvisor following your recent stay at JA Palm Tree Court.

I was extremely happy to read your very detailed review, and I was delighted to know that you had a memorable holiday during your stay with us.

Although we will do our best to accommodate our early arriving guest and understand that our guests are tired after hours of travelling, unfortunately this cannot be guaranteed. You may wish to consider for your next visit, if you will be arriving earlier than the check-in time, to pre-book your accommodation one night prior to your arrival, to ensure it is immediately available on arrival. I apologise if this information was not highlighted to you prior to your arrival.

I would like to thank you for your kind words with regards to the resort and its facilities, the accommodation which you felt was lovely and clean, the food served in all restaurants at the resort which you found to be a top class and wonderful.

Please also allow me to thank you for your positive comments with regards to the added benefits that you received which you enjoyed the most, including the swimming pools that you have kindly mentioned was fabulous.

I have noted your comments with regards to your dining experience at La Traviata restaurants which was not to your satisfaction. I would like to extend my sincere apologies for any shortfall on this occasion, and I can assure that this is not a true reflection of our usual high standards. I have also personally shared your comments with our Executive Assistant Manager in-charge of Food and Beverage for immediate attention and action, and the measures have been taken to ensure that the similar occurrence are not repeated in the future.

It was truly moving to read your exceptional praise to the service that you received from my team during your stay. You have also kindly mentioned that they were great and friendly. I will personally ensure that your compliments are passed on to them.

I look forward to welcoming you back to JA Palm Tree Court, and once again thank you for taking the time to post your review on TripAdvisor.


Yours sincerely,


Fredrik Reinisch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Twickenham, United Kingdom
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 6 December 2013

Along the Sheikh Zayed road, past the marina and the Jebel Ali Port is an area of darkness. A forbidding power station lights up a small area of desert and down a dark road past the entrance to the shooting club lies the JA Palm Tree Court. Dubai where all the towers and modernity turn into an oasis on the edge of town. On arrival late into the night night, we checked in and were whisked away on the back of a golf cart to our room. On a bed the size of a tennis court we slept soundly after the hectic few days at the 7's. The hotel is set in beautiful surroundings with small waterfalls , fountains and peacocks roaming around. On the whole it is very, very good, which means the odd detail can be an irritation that might otherwise go unnoticed in a lesser hotel. The White Orchid serves wonderful food and the service is some of the best we have received. The hotel is best for families but can still be enjoyed by couples. Our highlight was sailing on a Hobie Cat in the bay when a shoal of silver fish jumped out of the water alongside us as we skimmed the water. We made the most of our 3 days on the edge of town.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rugbymikey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fredrik R, General Manager at JA Palm Tree Court, responded to this review, 9 December 2013
Dear Rugbymikey,

Thank you for sharing your feedback on TripAdvisor following your recent stay at JA Palm Tree Court.

I was delighted to read your review, and I was happy to know that you enjoyed your holiday with us. I would like to thank you for your kind words with regards to the resort and its facilities which you found to be beautiful and best for families, the food served in all restaurants especially at the White Orchid restaurant which felt was wonderful, as well as the water sport activities that you enjoyed the most.

I look forward to welcoming you back to JA Palm Tree Court, and once again thank you for taking the time to post your review on TripAdvisor.


Yours sincerely,


Fredrik Reinisch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 December 2013

We stayed for 5 nights for my husbands birthday, this is not a resort I would recommend for couples as it seems like it is focused to those with small children. The resort seemed to be under occupancy when we visited, we dined literally alone 2 nights and a few people on the other 3 nights, bars were empty too. A new band started on the 1st December who were really good and livened the place up a little. There seems to be lots of small bars dotted around the place but not one main congregation point which is a shame as it's nice to meet other guests. I guess those with little ones ordered room service as they were nowhere to be seen. The resort wad nice though, we had a lovely room on the beach, food was delicious and the resort was well maintained, staff were also friendly. We did ask our rep if we could possibly move to another resort but Ibrahim of Virgin Holiday was useless and was only interested in selling trips which we didn't want, what a shame! I wish they would change the signing for everything, when you're on all inclusive it becomes quite tiresome.

Room Tip: Beach front rooms were lovely
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charlotte A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fredrik R, General Manager at JA Palm Tree Court, responded to this review, 9 December 2013
Dear Charlotte A,

Thank you for sharing your feedback on TripAdvisor following your recent stay at JA Palm Tree Court.

I was pleased to know that you decided to celebrate a special occasion with us. I would like to thank you for your kind words with regards to the resort which you felt was nice and well maintained, the accommodation which you found to be lovely, as well as the food served in all the restaurants which have kindly mentioned was delicious.

I have noted your comments with regards to the All Inclusive package, which we appreciate you taking the time to offer your comments. Please rest assured your welcomed feedback has been shared with the Executive Assistant Manager In-charge of Food and Beverage for review.

It was also nice to read your positive comments about my team who looked after you, whom you felt were friendly. I will ensure that your compliments are shared with them.

I look forward to welcoming you back to JA Palm Tree Court, and once again thank you for taking the time to post your review on TripAdvisor.


Yours sincerely,


Fredrik Reinisch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 December 2013

Stayed for one night during weekend with the family.
Had a room on the ground floor close to the beach. Really nice, proper, perfect.
Hotel really improved in terms of rooms and facilities. The pool and bar at the beach is fantastic.
Kids enjoyed the Mini Golf and water activities.
Breakfast buffet is very good as is the food in general.
The staff is very friendly and helpful throughout the hotel.
Spa treatment was perfect with well trained staff.

Only downside is the unfinished palm which is not a really nice setting.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dubai_Phil_64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fredrik R, General Manager at JA Palm Tree Court, responded to this review, 5 December 2013
Dear Dubai_Phil_64,

Thank you for sharing your feedback on TripAdvisor following your recent stay at JA Palm Tree Court.

It was delighted to read your review, and I was glad to know that you had an enjoyable stay with us. I would like to thank you for your kind words with regards to the resort and its facilities, the accommodation which you felt was nice, proper and perfect, the beach and swimming pools that you found to be perfect, as well as the food served especially during breakfast which you have kindly mentioned was very good.

It was also nice to read your positive comments about my team who looked after you, whom you felt were helpful and friendly. I will ensure that your compliments are shared with them.

I look forward to welcoming you back to JA Palm Tree Court, and once again thank you for taking the time to post your review on TripAdvisor.


Yours sincerely,

Fredrik Reinisch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dordt, Zuid-Holland, Netherlands
Level Contributor
197 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 27 November 2013 via mobile

I chose this location because it was close to my business location.
The staff was very friendly and willing to help.
The rooms bathroom and the bed are outstanding and I really enjoyed my visit.
Unfortunately the view from the beach is facing construction work on the new island in front.
The breakfast, and dinner I enjoyed very much. The staff actually told me it was better to start from the buffet, so I could choose more.
Instead from the portions a la carte.

Really top

Stayed November 2013, travelled on business
Helpful?
Thank Arnold W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fredrik R, General Manager at JA Palm Tree Court, responded to this review, 3 December 2013
Dear Arnold W,

Thank you for sharing your feedback on TripAdvisor following your recent stay at JA Palm Tree Court.

I was delighted to know that you enjoyed your business trip with us. I would like to thank you for your positive comments with regards to the resort which you found to be luxurious, the food served in all the restaurants at the resort which you enjoyed especially during your breakfast and dinner.

It was truly moving to read your exceptional praise to the service that you received from my team during your stay. You have also kindly mentioned that they were friendly and willing to help. I will personally ensure that your compliments are passed on to them.

I look forward to welcoming you back to JA Palm Tree Court, and once again thank you for taking the time to post your review on TripAdvisor.


Yours sincerely,


Fredrik Reinisch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JA Palm Tree Court

Property: JA Palm Tree Court
Address: Tariq Bin Ziyad Rd | PO Box 9255, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Dubai
#9 On the Beach Hotel in Dubai
#18 Spa Hotel in Dubai
#21 Luxury Hotel in Dubai
#21 Romantic Hotel in Dubai
#113 Business Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — JA Palm Tree Court 5*
Number of rooms: 208
Official Description (provided by the hotel):
The luxurious Palm Tree Court & Spa is situated within the award-winning Jebel Ali Golf Resort & Spa. A stunning palm-lined private beach and three swimming pools are just steps away from the suites and junior suites, surrounded by lush gardens, waterfalls and fish-filled streams. A championship 9-hole golf course, academy, spa, restaurants, bars, kids club, deep-sea fishing trips and horse riding can also be enjoyed. ... more   less 
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Also Known As:
Jebel Ali Palm Tree Court And Spa
Jebel Ali Palm Tree Court Hotel Dubai
Palm Tree Court Dubai

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