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“Nice apartments but need some work”

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Savoy Suites Hotel Apartments
Ranked #107 of 565 Hotels in Dubai
Certificate of Excellence
Reviewed 17 May 2014

The hotel is maybe 400 m. from metro stop Burjuman which connects both metro lines - the red and the green line and probably same distance to a green line stop Al Fahidi. There is 24 hours working supermarket called Spinneys very near and lots of shops around.
The apartment was had bedroom and sitting area with kitchenette and two TVs. Beds were big and comfortable.
What we didn't like was the smell in the room. Also the apartment needs some extra cleaning. The housekeepers did great job but the carpet has to be deeply washed as well as the furniture.
Breakfast was fine - european, indian and local food.
Service was great. All the people were polite and welcoming. Both check-in and check-out were quick.

  • Stayed: May 2014, travelled as a couple
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1  Thank BGtraveller23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faroukh S, General Manager at Savoy Suites Hotel Apartments, responded to this reviewResponded 18 May 2014

Dear Guest,

Thank you for your positive review on Savoy Suites. We have noted down your comment on the smell and have alerted our Engineering Head to look into it . Although we could not find any anomaly we are keeping a close observation in any case.

At the Savoy we welcome all suggestions and take every opportunity to improve and upgrade our standards.

We look forward to welcome you back at the Savoy Suites.

Best regards,

Faroukh Sunny.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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348 - 354 of 526 reviews

Reviewed 11 May 2014 via mobile

The hotel is nice and not too far from restaurants and the famous Meena Bazaar. Had to keep asking the reception to send small things like coffee, tea and water which is provided compliments of the hotel. Overall it was a good stay and would certainly recommend this hotel for a family holiday.

Stayed: April 2014
Thank karim2099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faroukh S, General Manager at Savoy Suites Hotel Apartments, responded to this reviewResponded 13 May 2014

Dear Guest,

Thank you for your positive review posted on the Trip Advisor.

We look forward to welcome you back at the Savoy Suites.

Best regards,

Faroukh Sunny.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

At our 3 st visit to Dubai and with other experiences on other hotels, these are the reasons we choose Savoy to stay 7 nights:

Location: very convenient at Burjuman, near to Al Fahidi metro station (5 min walk) and near Spinneys (supermarket) and Burjuman Mall

Price: affordable price and good conditions daily free bus (pick up at 9:15 am return at 13.00 from Open Breach and 13:15 from Jumeirah Beach Park) to Open beach (10 min) and Jumeirah Beach Park (15 min), free wi-fi (could had more speed), apartment very good (see photos apartment at 4º floor) with kitchet with all you need to make breakfast at the room, for example.

Staff: very friendly and useful

Other information:

The payment at check-in. We travel a lot around the world, and this was the first time that we have to pay at the check-in. We had booked this hotel at booking.com, and this information isn't there.

The smell at mold at the first room, but this problem was quickly resolved when I change to another room.

I recommend this hotel to travelers who need a good room, very clean, good bathroom, staff very friendly and the bus to beach is very convenient.

  • Stayed: April 2014, travelled as a couple
    • Value
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Thank Carla_MV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faroukh S, General Manager at Savoy Suites Hotel Apartments, responded to this reviewResponded 2 May 2014

Dear Guest,

Thank you for your kind comments and it was indeed a pleasure to have hosted you.

We look forward to welcome you back at the Savoy Suites.

Best regards,

Faroukh Sunny.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

We stayed in a 2 bedroom apartment for 7 nights from 15th to 22nd April. Though the apartment looks bigger in the pictures and they claim it to be 170 Sq Mts. it is actually not that big. But it was big enough and we had a very good stay. It has small kitchenette which came quite handy as we had a infant with us and we could manage her food for the entire day out.

The high point is the excellent staff and their courtesy. Check in and check out was smooth. No surprises while checking out.

Breakfast was good but the in room dining food (we ordered Indian food only once) was disaster. There are a lot of eating options around particularly in area called Karama which is nearby.

The location is very good and reaching anywhere is no issue. General Cab, Call Cab and Metro all available easily.

In all a good place to stay. We would definitely love to stay there again and recommend the place.

  • Stayed: April 2014, travelled with family
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Thank Benigopal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faroukh S, General Manager at Savoy Suites Hotel Apartments, responded to this reviewResponded 2 May 2014

Dear Guest,

Thank you for the high ratings you have given us and we have shared the same with all the staffs.

We have also alerted the Head Chef on the Indian dish ordered once which did not meet your expectations. A thorough recipe evaluation is being carried out on the particular food item. We take every suggestion as a challenge to improve.

We look forward to host you back at the Savoy Suites.

Best regards,

Faroukh Sunny.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2014

Hiya

I got back from Dubai yesterday and stayed in the above hotel for two weeks from 13 April to 26th April although the hotel is not the cheapest in the area it is well worth the money. All staff were helpful and could not do enough for you throughout my stay there, the rooms were cleaned every day(bedsheets and towels were changed everyday etc). Security was good in the hotel(my room had a safe for as well as cameras in corridors-also if you ordered food the delivery men were escorted to your room by staff)

The hotel is conveniently located as it is a 5 minute walk from the main Burjamen metro station, or if alternatively you would like to take a taxi the staff are more than happy to organise this for you.

I would definitely recommend this hotel to everyone and would definitely stay here again on my next visit.

  • Stayed: April 2014, travelled with family
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1  Thank Shabnum A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faroukh S, General Manager at Savoy Suites Hotel Apartments, responded to this reviewResponded 2 May 2014

Dear Guest,

Thank you for your kind and generous comments posted on the Trip Advisor based on your stay experience with us.

At the Savoy Suites we encourage all our staff to treat all our guests as family members and ensure all the minute guest needs are met without having to be asked for.

We hope to host you back again at the Savoy Suites.

Best regards,

Faroukh Sunny
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2014

We had a 8 night stay recently at Savoy Suites, Dubai. The apartment suite was very comfortable with all amenities in place. The breakfast was sumptous with a variety each day. The location was very conveinient. About 10 mins walk to the metro Burjuman. Also had a supermarket close by. Have to make a special mention on the staff. Absolutely courteous and helpful. Their hospitality was excellent. Would definitely stay there on every visit and would strongly recomend to all either on a personal/ professional visit.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank SonaliD70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faroukh S, General Manager at Savoy Suites Hotel Apartments, responded to this reviewResponded 2 May 2014

Dear Guest,

Thank you for your generous appreciation shared with all on the Trip Advisor site.

All the staff join me to thank you for the same and we look forward to host you again at the Savoy Suites.

Best regards,

Faroukh Sunny.
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2014 via mobile

I spent 4 nights at the hotel with my parents to celebrate my dad's birthday, we had two double rooms. The rooms were very clean and spacious. They had a very homely feel with a sofa bed; 'the kitchenette and all necessary utensils were provided though we never cooked. Bathrooms were taken care of and towels changed every day. We had an excellent surprise at breakfast the morning of my dad's birthday as they suprised him with a cake and music and pictures, very thoughtful!

We also had a little incident where we thought my dad had lost his passport or it was stolen but the manager came up with two other staff and helped us turn the room upside down till we found it:)

One downside though the location of the hotel is a bit far from the centre of the city and the metro stations and highway are a bit of a long walk but then taxis go and back and forth right in front of the hotel.

Would have loved to return except for the far distance however for a large party and longer stay and with the mind of getting a good rest, I will definitely recommend this hotel :)

Stayed: January 2014, travelled with family
Thank Lamide21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faroukh S, General Manager at Savoy Suites Hotel Apartments, responded to this reviewResponded 25 April 2014

Dear Guest,

Thank you for your positive review based on your stay at the Savoy Suites. All our staff our encouraged and inspired to extend a very warm service and make our guests feel as a family away from a family.

We look forward to host you again at the Savoy Suites.

Best regards,

Faroukh Sunny.
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Savoy Suites Hotel Apartments

Address: Mankhool 12 A Bur Dubai | 12a Street, 2; PO Box 28950, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #107 of 565 Hotels in Dubai
Price Range: £60 - £140 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Savoy Suites Hotel Apartments 4*
Number of rooms: 112
Official Description (provided by the hotel):
Savoy Suites is supremely comfortable with a choice of 98 studio rooms & 14 two bedroom suites with en suite bathrooms. All bedrooms are meticulously designed with a sliding door that separates the living room with an extra sofa bed ensuring total solitude. Designed to inspire, all rooms feature spacious closets with classy fixtures and a fully equipped kitchenette. The multi-cuisine coffee shop serves and international breakfast spread and a wide selection of specialties for lunch, dinner and small eats. The Savoy Chambers offers you the perfect solution for your next conference, meeting or party up to 100 guests. ... more   less 
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