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“Pleasant Stay, Excellent And Helpful Staff!!!”

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Savoy Suites Hotel Apartments
Ranked #100 of 540 Hotels in Dubai
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Pleasant Stay, Excellent And Helpful Staff!!!”
Reviewed 19 August 2014

I arrived much earlier than planned and on arrival was offered a much needed cooling beverage and handed my room key by Nakhil, whom throughout the stay was so helpful, unfortunately the same could not be said of the lady on reception.

After a much needed rest found some issues within the room I informed reception and these issues were dealt with immediately.

The young man who cleaned our room daily or when required, Naveem was so helpful and very polite.

The pool area is very relaxing, and although due to the extreme weather can only be enjoyed in short intervals so I would recommend maybe offering guests the choice of umbrellas to shade them while they watch there children swim. Alan the lifeguard very polite also.

I would make one
recommendation that the hotel perhaps think of offering half board options to those with families as I noticed there to be a lot of families and although it has cooking facilities in the
room, you may not want to cook and it would help in saving money from eating out each night at the local eateries located nearby.

The hotel is a ten minutes walk (esp in extreme heat) to Burchaman train station and Mall from here the Metro system can easily take you around the city.

I look forward to retuning again to the Savoy and it's welcoming staff.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ginger292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faroukh S, General Manager at Savoy Suites Hotel Apartments, responded to this review, 25 August 2014
Dear Guest,

Thank you for your positive comments and high ratings of Savoy Suites. We have shared your comments with all the staff and they all join me to thank you for the same.

A la carte and set menu are also offered daily for lunch and dinner periods at very nominal prices.

We look forward to host you back at the Savoy Suites.

Best regards,

Faroukh Sunny.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

405 reviews from our community

Traveller rating
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    10
    5
See reviews for
166
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84
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Dubai, Dubai, United Arab Emirates
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 August 2014

I stayed in this hotel for over a month from 23 March 2014 till 30 April 2014 when I been to dubai on business.
Pros:
Very good service, Nikhil and Abishek were very good at taking care of their guests.
Breakfast is very good.
Rooms are modern and there are 2 televisions in the room.
Room is cleaned every day and fresh towels are supplied everyday.
Cons:
Internet is very poor, you can hardly open a website and you should forget about streaming on youtube. (thats why probably its free)
Restaurant staff are not very active during the breakfast time.They are very slow.
I was kept in a room on the back side which I felt is very dark all the time.

Room Tip: Try to get the room towards the Main Road as it gives more light in your room.
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Kranthi135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faroukh S, General Manager at Savoy Suites Hotel Apartments, responded to this review, 25 August 2014
Dear Guest,

Thank you for your candid comments and review based on your stay experience at the Savoy Suites.

We have passed on the compliments to all the staff concerned and on the same note alerted our IT head and the Food & Beverage Head on the areas for improvement. The IT head has tested the room and did not find any anomaly as we are using 100MBps bandwidth on shared basis. We are keeping this particular room on close observation for the next few days.

At the Savoy we take every complaint as a challenge to improve. We look forward to welcome you back at the Savoy Suites.

Best regards,

Faroukh Sunny.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 August 2014

This is one of the best hotel apartments in this part of Dubai. The staff was helpful. The apartments were very comfortable and had a basic kitchen. Well sized and with modern decor. The hotel had also provided dish washing liquids which is very rare for hotel apartments. Very comfortable furniture, The location is excellent and very close to Burjuman mall and metro station. Good eateries close by. I will recommend this hotel apartment.

  • Stayed March 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank madhurima19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faroukh S, General Manager at Savoy Suites Hotel Apartments, responded to this review, 10 August 2014
Dear Guest,

Thank you for sharing your stay experience at Savoy Suites. We are indeed very humbled with your kind and generous words used in your review.

We encourage and train all our staff members to respond to every guest needs to ensure the highest level of comforts are accorded.

It was a pleasure to have hosted you at Savoy Suites and we look forward to welcome you back.

Best regards,

Faroukh Sunny.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
2 reviews
Reviewed 26 July 2014

Stayed (and currently staying) in Savoy Suites for my two business travels in Dubai. One in January, and when I was asked where to stay on my second trip on July, I still opted to stay in Savoy Suites.

Very accessible location. All hotel staff were very helpful and courteous to guests. The room is very spacious and has complete facilities.
Room service is excellent, especially Suba, he is very helpful and accommodating, as well as the housekeeping staff on the 7th floor (I stayed in Room 715).
Breakfast buffet is also great, there were many food choices and they are delicious.

I strongly recommend this hotel for tourists and business travelers like me. Excellent facilities and well coordinated staff.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank RalphMontoya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faroukh S, General Manager at Savoy Suites Hotel Apartments, responded to this review, 28 July 2014
Dear Guest,

Thank you for your kind and generous words to describe your stay at the Savoy Suites.

We are really glad that you chose to come back to Savoy Suites . We have shared your compliments with Subashish and the houseman Navin and they along with the entire team join me to thank you.

It is a pleasure to host you and we look forward to welcoming you back at the Savoy Suites, time and time again to experience our true Heartfelt Hospitality.

Best regards,

Faroukh Sunny.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bratislava, Slovakia
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 July 2014

Small hotel in old Dubai, Mankhool quarter (http://en.wikipedia.org/wiki/Al_Mankhool). Everyday complimentary bus service to a beach (https://www.facebook.com/pages/Jumeirah-Beach-Park-Gate-3/341811185871057) and to near metro station. Reach breakfast with several hot and cold dishes. it varied enough for several consecutive days. Very good lunch/dinner too.
Room big enough with small kitchen, comfortable beds with everyday cleaning services.
Every staff member was always ready to help, especially Nikhil was the one who went extra mile ;-)

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Lubois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faroukh S, General Manager at Savoy Suites Hotel Apartments, responded to this review, 19 July 2014
Dear Guest,

Thank you for your positive review based on your stay experience at the Savoy Suites.

All our staffs at the Savoy are encouraged to stretch and bend backwards to fulfill the comfort needs of all our guests. We have shared your gracious comments with all the staffs including Nikhil, who all join me to thank you.

We look forward to welcome you back at the Savoy Suites.

Best regards,

Faroukh Sunny.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
95 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 27 June 2014

Excellent rooms, ours has a washing machine too, spacious and clean. After an initial frustrating check in ( was booked under my friends name who was arriving on a later flight), eventually I was allowed into our reserved room. I think this could have been handled better, I was expected to sit in the lobby for four hours until my friend arrived, after much discussion I was allowed my room. The situation is quiet, neither in old or new Dubai, a bit of a no mans land but near the metro etc. friendly, polite service

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 20pence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faroukh S, General Manager at Savoy Suites Hotel Apartments, responded to this review, 28 June 2014
Dear Guest,

Thank for the high ratings based on your stay experience at the Savoy Suites.

We regret that we could not allow you to enter the room as the booking from Orbitz online was made in your partners name only. Your name did not appear anywhere in the booking.

We had no information on your arrival. After he obtained the permission from the duty manager the room was then allocated to you without any further wait. We do have a security procedure in place which was being followed by the staff

We really apologize for the inconvenience that we could not check you in immediately upon your arrival. We thank you for your feedback and look forward to welcome you back at the Savoy Suites.

Best regards,

Faroukh Sunny.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geelong, Australia
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 June 2014

We stayed here for 2 nights as a family of 5. Very large size 2bedroom family apartment with VERY comfy beds! We used their airport shuttle services too which worked out well. Breakfast was fine & staff friendly & helpful. Pool area was small & tired. Kids promotion was a bit of a waste of time but overall, we were happy!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nerida P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faroukh S, General Manager at Savoy Suites Hotel Apartments, responded to this review, 21 June 2014
Dear Guest,

Thank you your positive review and high ratings on the Trip Advisor site.

The staffs were very happy to have met all your requirements and we look forward to host you again at the Savoy Suites.

Best regards,

Faroukh Sunny.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Savoy Suites Hotel Apartments

Property: Savoy Suites Hotel Apartments
Address: Mankhool 12 A Bur Dubai | 12a Street, 2; PO Box 28950, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #100 of 540 Hotels in Dubai
Price Range (Based on Average Rates): £
Hotel Class:4 star — Savoy Suites Hotel Apartments 4*
Number of rooms: 112
Official Description (provided by the hotel):
Savoy Suites is supremely comfortable with a choice of 98 studio rooms & 14 two bedroom suites with en suite bathrooms. All bedrooms are meticulously designed with a sliding door that separates the living room with an extra sofa bed ensuring total solitude. Designed to inspire, all rooms feature spacious closets with classy fixtures and a fully equipped kitchenette. The multi-cuisine coffee shop serves and international breakfast spread and a wide selection of specialties for lunch, dinner and small eats. The Savoy Chambers offers you the perfect solution for your next conference, meeting or party up to 100 guests. ... more   less 
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