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“Beautiful”

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Kempinski Hotel Mall of the Emirates
Ranked #27 of 546 Hotels in Dubai
Certificate of Excellence
Perth, Australia
Level 4 Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Beautiful”
Reviewed 19 May 2014

We stayed last week and unfortunately for only two nights. A very beautiful hotel.
The only fault was that the room was quite small as it was on a corner. We did ask for twin beds as we are two female friends, but finished up with two single beds pushed together because of lack of room.
And one of the windows was crazed glass so we couldn't see out of it which did make it a little claustrophobic. The other window was just outside the bathroom, which did have a nice view, but we couldn't leave the curtains open as the opposite rooms could look into ours.
Having a kitchen area was very nice and the bathroom was huge with a great bath. Bathroom products were lovely.
Having direct access to the mall was great as we didn't have to travel far to shop or eat.
The concierge was most helpful and the limo to the airport was a great way to end our holiday.
Would most likely stay there again but would request a room not on the corner.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wicked00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this review, 28 May 2014
Dear Wicked00

Thank you very much for your comments.

It is a pleasure to hear that you have enjoyed your recent stay with us and that you have benefited from our services and being attached to the Mall of the Emirates.

Please be assured that we have forwarded your comments to the concerning departments.

Once again, thank you for taking the time to review your stay and we are looking forward to welcoming you back again for a longer stay.

Yours sincerely,

The Hotel Management
Kempinski Hotel Mall of the Emirates
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1,626 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (301)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Dublin
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 May 2014

I've stayed in several Kempinski hotels around the world but this was my first time staying in one in the Dubai. Normally I am on business when I stay but this time I took my family for a week at Easter. Overall the hotel is really nice and comfortable and typical of the 5 star service one gets in many hotels in Dubai. However we decided to upgrade to an executive suite for the duration of the stay and what we got was a very nice and roomy suite with one double bed and one pull out bed. As my daughter could not sleep on the pull out bed as it was deemed to be too uncomortable, I was given that task.And she was right, it was very uncomfortable and creaky. We did ask for another bed but we were told that the hotel was full. So five days later and with one sore back, we checked out.

What is it with hotel pull-out beds? I do not know of one single hotel that has a comfortable pull out bed. Surely it is not too much to ask? Surely the person who draws the "short straw" is just as entitled to have a comfortable night's sleep as the person who gets the double/single beds, particularly when you are paying top rates for the privilege? Why can't hotel groups like Kempinski get this part right? Even Ikea has a comfortable pull out bed (we have one in our spare room). So I would urge hoteliers the world over - pay attention to the small details like comfort after all that's why people pay to stay in hotels - so they can get a good night's sleep.

It is a pity that the bed marred an otherwise nice holiday in Dubai in what is a nice hotel.,

Room Tip: Go for the executive rooms as you can then have your breakfast, lunch and if you want, an evening me...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JackMack116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this review, 28 May 2014
Dear JackMack116,

Thank you very much for taking the time to review your recent stay with us.

It is a pleasure to hear that you and your family had a great time in Dubai.

We have acknowledged your comment regarding the pull out beds and we have passed along the message to the concerning person. Thank you very much for bringing this to our attention.

We are looking forward to welcoming you back again.

Yours sincerely,


The Hotel Management
Kempinski Hotel Mall of the Emirates
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Johannesburg, South Africa
Level 5 Contributor
89 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 13 May 2014

This is my 4th stay in a kempinski property and will not be the last. outstanding service levels from check in to check out and nothing at any time day or night was a problem and all requests were taken care of with a smile and a can do attitude. Socrates at the conceirge desk in particular was truly amazing and stands out above all the other near brilliant staff members I interacted with. Kempinski breakfasts are legend and this property is no different. And i say this as a chef by profession. the sheer quality and choice available is mind blowing and although not a cheap option if staying on a room only basis, sure is worth the outlay. A nice pool area with plenty of lounges is available to relax around. A world class spa is on site and although I did not indulge this time around, have used spas in other properties and was impressed so i am sure this one would be no different.Housekeeping throughout my stay was flawless. the hotels location on mall of the Emirates is an added bonus. i was there for 6 nights and could have stayed longer without getting bored. there are a number of good restaurants on the property and many more close by. I loved the Aspen lounge for their interesting and vast selection of teas, great home made ice cream and divine truffles. Hope to be back in the near future.

Room Tip: had a standard room, which was fantastic and would book it again. has all you need and more.
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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SamirAbdallahAli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this review, 15 May 2014
Dear SamirAbdallahAli,

Thank you very much for your kind and flattering words.

We are delighted to hear that you have enjoyed your recent stay with us and benefited from our services, facilities and location. It is a pleasure to acknowledge that you had an amazing experience in Aspen by Kempinski and enjoyed the tea, ice cream and truffles.

Please note that we have passed along your comments to Socrates and our chefs.

Once again, thank you very much for your breathtaking review and we are looking forward to welcoming you back again.

Yours sincerely,

The Hotel Management
Kempinski Hotel Mall of the Emirates
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Adelaide, Australia
1 review
Reviewed 9 May 2014

Wow what a great hotel!
Customer service was excellent. We arrived at 7:30am...weren't due to check in until midday but they found us a room anyway. The staff couldn't have been more friendly and helpful, the best was very comfortable...the bathroom was large and had everything we needed. I especially liked the way they prepared our bed for sleeping at night and put the music on the TV...a nice way to be welcomed back into the room!
The location was excellent also...so many times we went into the mall for many reasons and it was right outside our door.
Next time I come to Dubai I'll stay here again for sure!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this review, 11 May 2014
Dear James E,

Thank you for recommending our hotel and for sharing your kind review.

We are delighted to hear that you enjoyed the personalized service including the early check-in and turn-down service. It is also a pleasure knowing that you appreciated the convenient location of the hotel – with the Mall of the Emirates at the doorstep.

Once again thank you for choosing to stay with us during your stay in Dubai and we hope to welcome you back very soon!

Yours sincerely,

The Hotel Management
Kempinski Hotel Mall of the Emirates
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore, Karnataka, India
Level 3 Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 May 2014

Visited Dubai with the Wife and 2 kids on Holiday for 7 days. Rooms were good with a separate sitting area (though I expected a larger room for the price).

Positives -
1) Great Location. Attached to the mall so great for shopping, dining, etc Must visit PF Chang's which is in the mall.
2) Attached to the Metro so you can go to the other malls, etc. Though we did not use it and used the taxi and was not very expensive (always use metered taxi).
3) Staff was quite good and helpful and never had any complaints (maybe because we never when back to the room other than to sleep :).
4) Great Breakfast Spread. As good as I have seen anywhere.

Negatives
1) The Cab service attached to the Hotel were quite dishonest and misguiding. Stick to Metered cabs, Their cars are as good as anything..

Lots to do for kids and 2 places kids loved were -
1) Atlantis
2) kidzania

Avoid Ferrari world if your kid is less than 1.3 m. There is nothing for them to do.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Akash C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this review, 8 May 2014
Dear Akash C,

Thank you very much for your kind review.

It is a pleasure to hear that you have enjoyed your stay with us and you benefited from being attached to the Mall of the Emirates and the metro.

We are looking forward to welcoming you back soon again.

Yours sincerely,

The Hotel Management,
Kempinski Hotel Mall of the Emirates
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, Abu Dhabi, United Arab Emirates
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 May 2014 via mobile

The rooms are clean

The staff are very friendly and anticipate the guest needs, for example they saw that I have a baby, they brought the baby crib and extra bottles of water without asking them. Although it is a simple and obvious I have been to other five star hostels which are more expensive and they did not have similar service.

The location is very good if you are looking for shopping and there are many choices for food at the mall.

Stayed March 2014, travelled with family
Helpful?
Thank Overseas83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this review, 8 May 2014
Dear Overseas83,

Thank you very much for your kind words.

We are delighted to hear that everything was to your satisfaction during your stay and you enjoyed the level of service.

We are looking forward to welcoming you back soon again.

Yours sincerely,

The Hotel Management
Kempinski Hotel Mall of the Emirates
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria, South Africa
Level 5 Contributor
68 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 27 April 2014

We booked this hotel because of its location next to the Mall of the Emirates. What a surprise ! It has a quiet elegance, quite understated and with exceptional service levels to boot. We took a Grand Suite and the room was magnificent in layout and comfort. The room could be devided into a boardroom with kitchen and lounge or opened up into a huge luxurious apartment with more television sets one could possibly need. Spotlessly clean, well stocked and equipped it was a pleasure to spend four days here. Beakfast was served in the restaurant on the second floor, adjacent to the pool. There are no options open as both western and arabic tastes are catered for in abundance. Leaving the hotel and entering the mall there is another iconic restaurant, The Cheesecake Factory on the right, next to the ski slope. The style is American diner; the portions huge and prices are excellent. Ask for a seat looking into the ski slope - it is mind-boggling to think people are skiing while the outside temperature is 40 plus Celsius ! Suffice it to say that the mall will make any full-blooded woman's knees tremble and it is best to hand over all the credit cards and find a seat at Boulangerie Paul for yourself - it could take a while !

Room Tip: All rooms are tripple-glased so they are super quiet. Close to Burj al Arab and High Tea here is a m...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KIDXB, Manager at Kempinski Hotel Mall of the Emirates, responded to this review, 8 May 2014
Dear Peter L,

Thank you very much for taking the time to write your kind review.

We are delighted to hear that you had a superb stay with us and you enjoyed your room, breakfast and the attached Mall of the Emirates.

Once again, thank you very much for your kind words and we are looking forward to welcoming you back soon.

Yours sincerely,

The Hotel Management
Kempinski Hotel Mall of the Emirates
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kempinski Hotel Mall of the Emirates

Property: Kempinski Hotel Mall of the Emirates
Address: Al Barsha Sheikh Zayed Rd | Attached to Mall of the Emirates, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Spa Hotel in Dubai
#25 Luxury Hotel in Dubai
#39 Romantic Hotel in Dubai
#46 Business Hotel in Dubai
#59 Family Hotel in Dubai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Kempinski Hotel Mall of the Emirates 5*
Number of rooms: 393
Official Description (provided by the hotel):
With its ideal location next to Mall of the Emirates, this hotel offers convenience to both business and leisure guests with world-class shopping, dining and entertainment a stone throw away. The mall itself includes more than 520 stores of prestigious international labels, a 14-screen multiplex VOX cinema and numerous food and beverage outlets - and not to forget the world's first indoor Ski dome. During more serene hours, guests can rejuvenate at our renowned Softouch Spa or simply sit back and relax by the outdoor infinity edge pool. In short, limitless possibilities are offered here and there is something for everyone to enjoy. ... more   less 
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Also Known As:
Emirates Mall Hotel
Kempinski Hotel Dubai
Kempinski Dubai

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