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Waldorf Astoria Dubai Palm Jumeirah
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Reviews (6,032)
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4,986
677
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68
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All reviewspersonal conciergemezzerie restaurantheinz beckvietnamese restaurantpeacock alleyadult pooltowel artpool bar servicepalm jumeirahlounge accessbeautiful hotelfamily poolspecial thankshousekeeping teamhalf boardafternoon teaprivate beach
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4,814 - 4,819 of 6,032 reviews
Reviewed 4 August 2014

Amazing resort. The services where top notch and the quality of food was amazing. The concierge was always willing to help and constantly checked to make sure our needs where met. The beds could use some work though. With a hotel of this caliber you would expect to lay in a heavenly soft bed, such as the ones in the Westin hotels, but instead we fell onto a rock hard bed that left us hurting each morning. If they bed where as amazing as their feather pillows out would of been 100% happy. Still though I would go again.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria
1  Thank Ian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JanMoenkedieck, General Manager at Waldorf Astoria Dubai Palm Jumeirah, responded to this reviewResponded 6 August 2014

Best 5-star New Resort – MENA Travel Awards 2014
Middle East’s Leading New Resort – World Travel Awards 2014
Best Luxury Hotel – Arabian Business Lifestyle Awards 2014

Dear Ian K,

I am happy to hear that we were able to deliver top notch service and that you found the quality of our food to your liking. I am disappointed to hear that you did not enjoy our beds. They are especially made for Waldorf Astoria, with down comforters on top of the mattress and all the necessary frills - I will look into the comments you have made. Thank you again for choosing to stay with us and we hope to welcome you back one day.

Yours sincerely
Jan Moenkedieck
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

In July my wife and I stayed for 8 days at the Waldorf Palm and had a perfect stay! Claudia our personal concierge was terrific! Gave us such great personal attention daily and thanks for the unexpected Birthday Cake for my wife! Our suite was wonderful! Also, we want to thank everyone for a great breakfast: Krushika / Mohammed/ Kahn/ Alba / Khadija for Great Service and attention! Thanks for all you did for us! breakfast selection was great including the custom made to order coffees! Thanks to the hotel concierge staff we worked with the most: Bilal, Eduardo, Emmanuel thanks for the special attention! Bilal .. Thanks for having my back in that crazy car rental night! You stayed late to stick up for me as your guest! THANKS! We want to thank all the executive lounge staff for great attention and extra Orange Juice, Mojitos and Mint Tea! Andra & Denisa (2 Miss Romania's) Also a shout out to Miss Philippines! You guys were all Great! Thanks to the pool attendant from Sri_Lanka he was great! Thanks also to the Entire Spa staff as they were great! Alex is the best Doorman around! All 6'11 of him! If you are contemplating staying here please do yourself a favor and do it! We checked out the Hilton Jumeirah Beach one day and it was a different scene. A lot of crowds and it was loud and definitely a lower class of clientele is what we witnessed. If we ever visit Dubai again, we will most definitely stay here at the Waldorf Palm.

Room Tip: Get a room overlooking the Palm!
  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank CWhittaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JanMoenkedieck, General Manager at Waldorf Astoria Dubai Palm Jumeirah, responded to this reviewResponded 6 August 2014

Best 5-star New Resort – MENA Travel Awards 2014
Middle East’s Leading New Resort – World Travel Awards 2014
Best Luxury Hotel – Arabian Business Lifestyle Awards 2014

Dear CWhittaker,

Thank you for sharing your recent experience staying with us. It pleases me that you have taken the time to recognize each of our team members and their individual efforts to ensure your stay with us was truly memorable. We look forward to welcoming you back upon your next trip to Dubai and it would be a pleasure to serve you again.


Yours sincerely
Jan Moenkedieck
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014 via mobile

We stayed for 2 nights with the family during 28-30 July 2014. We loved the hotel.. Everything is well arranged and the service is just excellent. The swimming pool is small though..
The view of the ocean and Burj Al Arab from the room 451 is just marvellous!!!
We'd live to come back to this hotel.

Stayed: August 2014
Thank Emil K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JanMoenkedieck, General Manager at Waldorf Astoria Dubai Palm Jumeirah, responded to this reviewResponded 3 August 2014

Best 5-star New Resort – MENA Travel Awards 2014
Middle East’s Leading New Resort – World Travel Awards 2014
Best Luxury Hotel – Arabian Business Lifestyle Awards 2014

Dear Amil K,

Thank you for a great review. We take great pride of our unique views of Dubai so it is nice to hear that you found them just as marvellous as we do. Kind regards.

Yours sincerely
Jan Moenkedieck
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

Very nice new hotel with big comfortable beds, big rooms and perfect service from the personal! The breakfast buffet was very good with a rich variety of everything you want. Only a few steps from the beach and a nice swimming pool where you can relax in the warm weather. Comfortable sun beds with thick mattresses and new pool towels every day. The free wifi was a little bit slow, but it is possible to upgrade (but that was rather expensive in my opinion). Everyone in the staff was kind and very helpful and you even got a personal concierge that helped with special requests e.g. how to take a trip to Abu Dhabi and Ferrari world. Thanks Claudia! And she arranged for us to have a late check-out, which we appreciated much.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
1  Thank Pernilla O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JanMoenkedieck, General Manager at Waldorf Astoria Dubai Palm Jumeirah, responded to this reviewResponded 3 August 2014

Best 5-star New Resort – MENA Travel Awards 2014
Middle East’s Leading New Resort – World Travel Awards 2014
Best Luxury Hotel – Arabian Business Lifestyle Awards 2014

Dear Pernilla O

Thank you for the wonderful review. The comfort of our guests is always at the forefront of my mind so I am happy to hear that we were able to provide you and your family with a comfortable stay. Thank you for taking the time to recognize our team members, Claudia will be happy to hear that she was able to make your stay with us memorable and effortless. We look forward to welcoming you back for another unforgettable holiday.

Yours sincerely
Jan Moenkedieck
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

Definitely would like to take this opportunity to thank Eduardo Villegas and Kathia Salas, for providing an amazing experience for us. This was our first time in Dubai, and will not be the last. We had an incredible time, restaurants, helicopter tour, but most importantly, the personalized service we received form Kathia and Eduardo, the level of professionalism a top 10. Hotel in general was pristine, a new build, excellent restaurants, and the view from our room was fantastic, the beach area well kept, and overall very clean. Would like to thank Patrick as well from the pool side bar, for excellent service.

Room Tip: Go for the ocean skyline.... beautiful views of the Burj
  • Stayed: April 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Patrick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JanMoenkedieck, General Manager at Waldorf Astoria Dubai Palm Jumeirah, responded to this reviewResponded 31 July 2014

Best 5-star New Resort – MENA Travel Awards 2014
Middle East’s Leading New Resort – World Travel Awards 2014
Best Luxury Hotel – Arabian Business Lifestyle Awards 2014

Dear Patrick H

I’m really pleased to hear Eduardo, Kathia and Patrick have created some unforgettable moments on your first visit to Dubai! Many thanks for your kind review and we look forward to welcoming you back real soon.

Yours sincerely

Jan Moenkedieck
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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