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“The staff create a happy memory of Villa Rotana”

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Villa Rotana - Dubai
Ranked #76 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed 7 February 2012

My family stayed for 4 nights in January on our first trip to Dubai. It was the staff who made this place so special for us as they consistently provided friendly and considerate hospitality every day we were there. The rooms were clean and beds comfortable (which we are very fussy about), the location was very handy to the Dubai Mall, which we accessed with a taxi as it was just easier than getting across the busy main road. The taxis are so cheap and readily available as soon as you walk out the door that this was never a problem.
Breakfast was delicious and plentiful, and one night when we had dinner we were very impressed with the meals and service as it was out of their ordinary serving times. They were very accommodating, even to ensuring we had a good breakfast before leaving quite early even though they were still setting up. Nothing was too much trouble, I was particularly impressed with Annas who was just wonderful and will always remember his smiling face when I think of Villa Rotana.
Other positives were that it was quiet and we slept well; the pool was warm and clean; and check in and out was easy. Only negative was that the roll away bed for our son was very hard, but we sorted this out ourselves by using spare pillows to line it and he was very happy.
We would stay here again without hesitation and would like to sincerely thank the staff for making our first stay in Dubai a positive experience.

Room Tip: There are only 4 floors to this hotel, my family used 3 rooms in different locations and we were hap...
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  • Stayed: January 2012, travelled with family
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2  Thank MrsFrangipani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaRotana, General Manager at Villa Rotana - Dubai, responded to this reviewResponded 9 February 2012

Dear Trip Advisor Member,

We are pleased to know that you enjoyed your stay with us and were happy with our services and facilities. You are welcome to come again for another memorable experience at our hotel.

We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments by our valued guests we will be able to do so.

I have also noted your appreciation to all staff who I'm sure will be mostly pleased to receive your kind gesture.

Once again Thank you and looking forward to having the pleasure of welcoming you once again to our Hotel in the near future. Rest assured that we would continually provide you with the best services and personalized care at all time.


Sincerely,

Kinan Al Ghraoui

General Manager

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777 - 783 of 1,079 reviews

Reviewed 3 February 2012

Good:
-Very clean
-Spacious living room & Kitchen
-Good location for Dubai Mall
-Close to Metro
-Breakfast was decent, but not excellent.
-Service was excellent, staff was very polite and helpful.

Bad:
-Twin beds were very uncomfortable and small (note: we were charged 100aed more per night for switching from King to twin room)
-Room size was pretty small
-Internet is very expensive (20AED / Hour )
-Sauna/Jaccuzzi/Steam room were very poor (barely working)

I wouldnt stay here again simply because of the comfort of the bed was too poor. Next time I would recommend staying near Dubai Marina/ JBR.

  • Stayed: February 2012, travelled with family
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Thank Bassil Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaRotana, General Manager at Villa Rotana - Dubai, responded to this reviewResponded 5 February 2012

Dear Trip Advisor Member,

Thank you for your comments and we highly appreciate your feedback as this allow us review our service and facilities and only through comments we will able to do so.

I would like to sincerely apologize for the inconvenience we have caused you during your recent stay here in Villa Rotana. We have taken a good note of its content and we shall address and discuss all matters with the team to prevent similar problems occurring in the future.

We deeply value our relationship with you and committed to providing you the highest level of service.

I hope that despite your experience you will still afford us a chance to serve you again.

Sincerely,

Kinan Al Ghraoui
General Manager

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Reviewed 21 January 2012

We stayed here for a couple of nights and found it to be an excellent hotel. The staff were wonderful, the rooms were clean, modern and comfortable. The location is not bad, very close to the metro, and close enough to other attractions to ensure that taxis were not expensive.

The breakfast was also fantastic. The rooftop pool was very nice, and there are great views of the Burj Khalifa.

The only downside is that the internet is not included. We have been on a 5 week vacation in the UK, Europe and Middle East, and this was the only accommodation we had where we had to pay for internet access. The cost was AED80 (slightly more that USD20) for 24 hours.

The hotel is great, and the service was good too, but I think that this aspect, ie having to pay for internet access will be a deal breaker for many.

In any case, thanks for a great stay.

  • Stayed: January 2012, travelled as a couple
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2  Thank Tarobabette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaRotana, General Manager at Villa Rotana - Dubai, responded to this reviewResponded 23 January 2012

Dear Trip Advisor Member,

Thank you for your review and we are delighted to hear that you have enjoyed your stay with us.

I have taken a good note of your comment and will review the same at the earliest.

Once again Thank you and looking forward to having the pleasure of welcoming you once again to our Hotel soon.

Sincerely,

Kinan Al Ghraoui

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Reviewed 19 January 2012

The hotel has good amenities, lovely roof top pool and the best breakfast ever. The reception staff could have been more helpful.

Room Tip: Better to have a room looking out to the street rather than into the courtyard
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  • Stayed: January 2012, travelled with family
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Thank kinacollector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaRotana, General Manager at Villa Rotana - Dubai, responded to this reviewResponded 2 February 2012

Dear Trip Advisor Member,

Thank you for posting your review on Tripadvisor. It is delightful to hear that you have enjoyed our amenities and breakfast

Your comment and feedback has been shared with our team. We look forward to welcoming back on your next visit.

Best regards,

Kinan Al Ghraoui

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Reviewed 17 January 2012

Booked for 4 days without knowing much about the area and were pleasantly surprised with the extremely high standard of this hotel. Nothing was too hard for the staff who went out of their way to help. Pool and gym were great up on the roof where Khalifa and Dubai from up there. Our room at the front on the fourth floor, was large with a view to the Burj. Only problem was the constant hum of the twelve lane freeway that runs in front of the hotel, however, that is just a constant noise which blends into the background after a while. If you wanted a quiet room then the back of the hotel is very quiet and secluded. We opted for the view and were not disappointed.
Breakfast was very good with variations each day. Staff were very attentive and provided exceptional personal service... just had to ask. The Hotel is within five minutes walk to the Metro which is inexpensive and is one one stop (AED 2.50 for one sector)to Dubai Mall(best of all the shopping Malls) and the Burj Khalifa. There is usually a 3 day wait list for a trip to the top of the Burj so book on line well before you leave to ensure you get to visit the top. The cost is AED 100 but if you miss out you can pay AED 400 for instant access. We were going to spend the AED 400 as we missed out on the normal visit but were plagued by dust in the air and extremely poor visibility (1.5 km) so it is a bit of a gamble as to what is the best time. Thought the cost was a bit extreme for just being at the top without the view so will get there next visit.
The Metro will take you right to Dubai Creek where it is 5 mins walk to the Old Souk. Catch one of the many small ferries up the Creek from the far end for a taste of the hectic water life...cost AED 1.00, best money we spent. See the large sea going dhows and the incredible cargos sitting on the docks waiting to be loaded.
Taxis are cheap but from the airport there is a AED 20 flagfall to start but on the return it is only AED 3.00 day or AED 3.50 night. Usually round AED 60 from and AED 40 to. Watch where you catch the taxi at the Dubai Mall. I cost us AED 10 just to get out of the underground car park to where we were dropped off the previous day. Water show starts every half hour from 6 pm to 11 pm but only last for about 5 mins. Disappointing if you have seen the fantastic show at the Bellagio in Las Vegas

  • Stayed: January 2012, travelled as a couple
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5  Thank Leafau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaRotana, General Manager at Villa Rotana - Dubai, responded to this reviewResponded 23 January 2012

Dear Guest,

We are pleased to know that you enjoyed your stay with us and were happy with our services and facilities. You are welcome to come again for another memorable experience at our hotel.

We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments by our valued guests we will be able to do so.

Once again Thank you and looking forward to having the pleasure of welcoming you once again to our Hotel in the near future. Rest assured that we would continually provide you with the best services and personalized care at all time.

Kind regards,

Kinan Al Ghraoui
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2012

We spent a couple of days at the Villa Rotana on the way back from Africa to NZ. From every point of view our stay was a delight. The staff were brilliant, the location ideal. Midway between the Dubai Mall and the Beach and half an hour to the airport - so taxis were quick and easy. Great views from the room and the roof pool. I would recommend this hotel for business or pleasure.

  • Stayed: January 2012, travelled as a couple
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1  Thank Ergopro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaRotana, General Manager at Villa Rotana - Dubai, responded to this reviewResponded 18 January 2012

Dear Guest,

Thank you very much for your recent stay at Villa Rotana Dubai and your positive feedback "Outstading review" posted in Trip Advisor.

We are pleased to know that you enjoyed your stay with us.

Once again thank you for staying at Villa Rotana - Dubai and we are looking forward to welcoming you back in the not too distant future.

Best regards,

Kinan Al Ghraoui

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2012

A very nice hotel, out of the main hustle and bustle of mainstream Dubai but very comfortable and enjoyable. Lovely buffet breakfast, nice roomy clean modern rooms.

  • Stayed: January 2012, travelled on business
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Thank StewartR216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaRotana, General Manager at Villa Rotana - Dubai, responded to this reviewResponded 17 January 2012

Dear Mr Stewart,

Thank you for posting your review on Trip Advisor.

We are pleased to know that you enjoyed your stay with us and were happy with our services and facilities. You are welcome to come again for another memorable experience at our hotel.

Once again Thank you and looking forward to having the pleasure of welcoming you once again to our Hotel in the near future. Rest assured that we would continually provide you with the best services and personalized care at all time.

Best Regards,

Kinan Al Ghraoui

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Villa Rotana - Dubai

Address: Sheikh Zayed Rd | next to Mazaya Centre, Dubai 118737, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#58 Family Hotel in Dubai
#68 Luxury Hotel in Dubai
#92 Romantic Hotel in Dubai
#107 Business Hotel in Dubai
Price Range: £73 - £219 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Villa Rotana - Dubai 4*
Number of rooms: 180
Official Description (provided by the hotel):
Villa Rotana-Dubai is conveniently located on Sheikh Zayed Road adjacent to DIFC and Dubai Convention Centre, 10mins away from the Dubai International Airport.Overlooking the Burj Dubai this hotel is perfect for business and leisure. The atmosphere and the ambiance embraces the uniqueness of local Arabian culture. Capturing the very essence of Dubai today, Villa Rotana facilities are sophisticated and contemporary, offering spacious and beautifully presented 118 studios and suites. ... more   less 
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Also Known As:
Villa Rotana - Dubai Hotel Dubai
Hotel Rotana Dubai

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