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“Good hotel”

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Villa Rotana - Dubai
Ranked #73 of 549 Hotels in Dubai
Certificate of Excellence
Sao Paulo, SP
Level 6 Contributor
112 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“Good hotel”
Reviewed 27 June 2014 via mobile

I had a good stay at this hotel. The food is quite good if you order in room, but the buffet was expensive and tasteless. The suite is comfortable.
I asked a room away from the Mosque so we could sleep more. The staff is very polite and kind.
Good gym facilities and very nice pool with view to Burj Khalifa at night. During the day the heat is unbearable.

The reasons I don't give 5 stars:

1. There is no free Internet and they charge high for it.
2. The air conditioning is not able to switch off completely so my husband got sick and ruined our vacation
3. During the soccer world cup there were no channels available to watch the matches.

Stayed June 2014, travelled with friends
Helpful?
Thank turista_profissional
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review, 1 July 2014
Dear TripAdvisor Member,

I truly appreciate the feedbacks you shared on TripAdvisor. I’m glad that you had a good stay with us. Please allow me to apologize on the dissatisfied experienced you encounter with regards to the air conditioning. Rest assured it has been forwarded to the concerned department head for action to be taken and corrective measures put in place to avoid such incidents again. I have also noted your comment with regards to our internet services, as our Hotel is providing a leased line connection (good connectivity) which is a stable and faster kind of connection and different internet packages are also available for your convenience. Your feedbacks on our Buffet and TV channels are being reviewed.

Once again that you for the valuable feedbacks and we hope you will allow us the opportunity to serve you better in the future.


Sincerely,

Kinan Al Ghraoui

General Manager
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900 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (140)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
1 review
Reviewed 6 June 2014 via mobile

Not clean and wifi not free I don't like this hotel and breakfast not free also serves not good and respiton doesn't work good with gest the location very far from every thing lam take switch for 4 people but they share for bed

Stayed June 2014, travelled on business
Helpful?
Thank Labaa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review, 9 June 2014
Dear TripAdvisor Member,

I am very sorry to hear your disappointments. First and foremost, please accept our apologies for not being able to meet your expectations. We are concerned about your feedbacks and would appreciate if you can provide us more details in order for us to improve and do corrective measures. I would appreciate if you can send me details pertaining to your stay at villa.hotel@rotana.com . Please be assured that this is not the high level of service that we usually pride ourselves with.

I look forward to hearing from you and once again please accept my apologies.

We hope to serve you better in the better in the future


Sincerely,

Kinan Al Ghraoui
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 6 Contributor
163 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 6 June 2014

From the minute the taxi dropped us off, we felt well looked after, we received a free upgrade on our room, which was beautiful, and the location was perfect, close to the Burj Khalifa, Dubai Mall and the airport. Great for a quick stopover.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KRob147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review, 9 June 2014
Dear TripAdvisor Member,

Thank you for your sharing your experience at the hotel. I am happy to know that you were delighted with our services. We are thankful also for your appreciation towards the other aspects of our hotel and location. We look forward to welcoming you back soon in Dubai.

Best regards,

Kinan Al Ghraoui
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muscat, Oman
1 review
Reviewed 5 June 2014

Enjoyed a short two night stay at the Villa Rotana recently. Very clean with good amenities in a superb location. The staff couldnt have been more helpful, ordering us taxis, picking up luggage, providing maps etc. We will definitely be going back next time we are in Dubai. We didnt eat at the hotel so can't comment on food but we liked having a mini kitchenette as another option to eating out. The pool and gym staff were very friendly and the amenities were lovely and clean. Enjoyed having a view of the Burj Khalifa from our room and the pool. Fantastic service for a good price.
All in all a great stay. Looking forward to our next visit.

Room Tip: Ask for a view of the Burj. Even though it is close to the sheik Zayed road it has very good windows...
See more room tips
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SophieJess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review, 9 June 2014
Dear TripAdvisor Member,

Thank you for the positive feedback. I am happy to know you found your stay an enjoyable one. I’m glad that you found everything convenient, as we try to make sure that our guests feel at home during their stay. We hope on your next visit you will find time to try our buffet breakfast also.
We truly appreciate every review we received from our valued guests and I’ll make sure to pass your positive comments to my colleagues. On behalf of Villa Rotana Colleagues, I truly appreciate your patronage, and do hope to see you back in the hotel on your next visit to Dubai.

Warm regards,

Kinan Al Ghraoui
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 1 Contributor
3 reviews
Reviewed 28 May 2014

Stayed from March 23 to March 29, 2014 with family and friends for vacation. Location and service are amazing Prices and rates were reasonable. We were satisfied with the service for the whole stay and would love to stay there again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sai A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review, 1 June 2014
Dear TripAdvisor Member,

Thank you very much for sharing your review on TripAdvisor.
I am very pleased to know that you enjoyed the location, facilities and satisfied with the services. Thank you for the kind words and compliments. We look forward to welcoming you back soon in Dubai

Best regards,

Kinan Al Ghraoui
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 May 2014

Huge rooms, almost as big as an apartment. In the middle of the city. Breakfast is nice. There is a supermarket near the hotel. The hotel is very clean and we had good sleep. The service was excellent. And it has a very nice kitchen.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sahil K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review, 1 June 2014
Dear TripAdvisor Member,

Thank you for taking the time to review our hotel and share your experiences. We are delighted to receive your positive reviews and the same will be shared with my colleagues.
It was our pleasure to host you during your stay in Dubai.

Once again thank you very much and we are looking forward to your future stay with us.

Warm regards,

Kinan Al Ghraoui
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 May 2014

Very good level of service in this well-located hotel. Hotel was not busy and they made a virtue of that by letting me check in early, check out late (didn't even need to ask for this - they offered) and upgrading me to a suite (with own kitchen and washing machine which I didn't need but was nice to have the space). Great location for Dubai mall. Didn't have the breakfast (not included in my deal) but looked fine and not expensive. Nice roof top pool and good gym.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TAD81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaH295424, General Manager at Villa Rotana - Dubai, responded to this review, 26 May 2014
Dear TripAdvisor Member,

Thank you for taking time to share your Review about our Hotel on TripAdvisor.
We are truly glad to receive your feedback with regards to our good level of service. It is good to know that they accommodate you on early check in and thankful for your appreciation towards the other aspects of our hotel and location. We hope that you will choose to stay with us again in the future.

Best regards.

Kinan Al Ghraoui
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Villa Rotana - Dubai

Property: Villa Rotana - Dubai
Address: Sheikh Zayed Rd | next to Mazaya Centre, Dubai 118737, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#63 Family Hotel in Dubai
#68 Luxury Hotel in Dubai
#92 Romantic Hotel in Dubai
#107 Business Hotel in Dubai
Price Range (Based on Average Rates): £
Hotel Class:4 star — Villa Rotana - Dubai 4*
Number of rooms: 180
Official Description (provided by the hotel):
Villa Rotana-Dubai is conveniently located on Sheikh Zayed Road adjacent to DIFC and Dubai Convention Centre, 10mins away from the Dubai International Airport.Overlooking the Burj Dubai this hotel is perfect for business and leisure. The atmosphere and the ambiance embraces the uniqueness of local Arabian culture. Capturing the very essence of Dubai today, Villa Rotana facilities are sophisticated and contemporary, offering spacious and beautifully presented 118 studios and suites. ... more   less 
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Also Known As:
Villa Rotana - Dubai Hotel Dubai
Hotel Rotana Dubai

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