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“Great location”

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Moon Valley Hotel Apartments
Ranked #440 of 561 Hotels in Dubai
Reviewed 15 April 2014

Great location 2 minutes from Bur Jurman metro station (on the map it looks much more distant, but actually you can see the hotel right after you exit the metro station and walk over an empty future building site). There is an Indian restaurant across the street and shops close by.
We were upgraded from studio room to an one bedroom apartment free of charge, check in was quick and easy (we booked online).
Good points were: location, nice rooms, clean bathroom, clean and comfortable bed, kitchen to cook a coffee in the morning, air condition, smoking room provided upon request and specifically for UAE they did not asked for a marriage certificate (we travelled as a couple and many hotels in Dubai do ask for that).
It could be a very good hotel with small efford from the management: if someone would wash the drapes on windows and change the kitchen furniture (that is in the bad shape).
Check out was also without hassle and they allowed us to leave the baggage until our late flight.
We stayed only one night, but we would stay again for a competitive price (Dubai hotels tend to be expensive) and location.

  • Stayed: April 2014, travelled as a couple
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2  Thank Marsonia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Subhankar M, Manager at Moon Valley Hotel Apartments, responded to this reviewResponded 16 December 2014

Dear Marsonia


Greetings from Moonvalley Hotel Apartments

It was an honor and a privilege having you staying with us during your visit to Moonvalley Hotel Apartments .

We would like to take this opportunity to thank you for taking the time to give us your comments on our Hotel. This goes a long way in helping us identify areas that need improvement and our immediate attention.

We are pleased to know that you were happy with our location and the services during your stay.

Thank you for recognizing the hotel’s overall atmosphere and outstanding staff service. We will make sure that your comments are shared throughout the hotel and among our team. The positive ratings you gave us on TripAdvisor are greatly appreciated and we hope we have the opportunity to be at your service again in the near future.We would like to inform you that we are in the process of renovating our rooms phase wise.

Please contact me directly at operations@moonvalleyhotel.net before your next stay at Moonvalley Dubai, as I would like to take the opportunity to meet you personally and thank you for your encouraging comments.

We look forward to welcoming you back to Moonvalley

Regards
Subhankar Mondal
Operation Manager
Moonvalley Hotel Apartments

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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42 - 48 of 110 reviews

Reviewed 5 April 2014

When I entered this hotel, I expected it to be a good hotel considering they stated that it was rated 3 stars. However when I entered the hotel and went into the bathroom, dirty water was leaking into my bathroom from the top roof where others customers were staying.

Blankets, bed sheets and pillows absolutely filthy and look like they haven't been changed in at least 10 years. The corner of the floors are covered in filth and look as though they haven't been cleaned since the hotel was made. Rugs are absolutely filthy, including tables which have broken legs.

The service from the reception staff is unbelievably rude and not professional at all. Lighting terrible and half the bulbs are fused. Sofas and beds 100% have bed bugs in them which do not leave you alone at night.
If you want a pleasant stay - do not ignore these reviews and most definitely do not book to stay here. Absolutely rubbish. NEVER would I recommend anyone to stay here.

  • Stayed: April 2014, travelled with family
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4  Thank TariqM2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2014

Well when u go to dubai u need to go for a cheapest hotel stay coz the other things are dam expensive here. Thus when i started searching for hotels the cheapest that i could get was this.
This was the only thing good about it. Dont expect any good service. The staff is not bothered. The studio room that I had taken had a small kitchen with electronic gas, kettle, cutlery all god for an indian who wants to save and cook in hotel. But the plates once used were cleaned only the next day as the staff didnt bother. Moreover the staff doesnt know english make sure u speak in hindi or they will not underatans\d what u r saying.
This hotel gives u a feeling of some old village hotel that has suddenly received many tourist and they dont know how to handle.
The only good thing was the travel desk who was very helpful and explained all the necessary details. Anyone seated there was friendly n good to talk to.

Room Tip: Closest to metro station thus very easily accesible by metro. and cheaper than the other hotels. No...
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  • Stayed: March 2014, travelled as a couple
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1  Thank PriyankaK1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2014

I travel annually to Dubai with a group of colleagues for work and I have stayed at Moon Valley Apartments in March 2012 and April 2013. I found their rooms were clean, and I had a good nights sleep on a comfortable bed, the rooms were quite spacious, with a mini kitchenette,a decent sized fridge and cold air conditioning, for security the hotel also has a bank of safe deposit boxes by reception.
The main selling points for this hotel are its location and its value for money, the hotel is well positioned for all transport, taxi's, Burjman Metro and buses, and it also has several supermarkets (with late opening) as well as a few banks located nearby on the main road. Nearby you can also find Burjuman Mall, Dubai Creek and the gold and spice souks a short taxi ride away, and the sightseeing tour bus (well recommended) stops conveniently nearby outside Burjuman Mall.
The Hotel has a large reception with comfy chairs and sofa's although I found breakfast (Indian style with some dry pastries) to be really lacklustre and unappetising, prefering to eat a more continental style breakfast at the Dome Cafe (free wi-fi) next to Burjuman Metro station with great coffee and the added option of eating Al-fresco. The hotel swimming pool is quite tired and in dire need of renovation, although the roof terrace has a nice view and it's a good place to relax and watch the sun go down.
The staff are friendly and while not being the most pro-active in the world, they endeavoured and invariably succeeded to resolve any issues with courtesy and a smile and they were happy to go the extra mile, I would stay here again.

  • Stayed: April 2013, travelled on business
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3  Thank Yinka A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2014 via mobile

The location is great with metro , restaurants and shops nearby but the hotel is abandoned.

The rooms were clean but poorly conditioned. Not to mention the terrible breakfast. It is impossible for me to eat indian food at 7:00am and for 8 days! All other food was crap. No honey, no cheese, no yogurt and no coffee and tea without sugar!

The price was good but I prefer to pay 10€ more perday and have a decent breakfast next time.

Stayed: February 2014, travelled on business
2  Thank PanosB7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2014

1. Air con not working
2. Stains on the toilet seat
3. Water leaking in the bathtub from overhead ceiling
4. Extremely old, dirty, hard bed and uncomfortable pillows. Bed was missing 2 short legs at one end!!
5. Very poor cleanliness and stained linens
6. Paint peeling of the walls
7. Only 1 charging point
8. Super old furniture in run down condition
9. Breakfast is minimalist and cheap quality at best

Looks like management planning a sale of the property as it does seem to have been upgraded for many years.

Would give a negative score if the site allowed.

Room Tip: Avoid this hotel. Far superior options are available around this location.
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  • Stayed: February 2014, travelled on business
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6  Thank Nomad1900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2014

Firstly, the hotel is located at a great location which is just beside the Bur Juman Metro station.
This station is junction connecting both Green and Red lines in Dubai.
The rooms are quite spacious and decent, also clean.
There's a lot of space in wardrobe. But had a difficulty operating the safe box.
The bathroom could be more well maintained.
I had booked online hence got a very good price, as prices in Dubai are really high.
The area around the hotel is also very clean and decent.
Good location to stay if you are a tourist with limited budget.

  • Stayed: February 2014, travelled solo
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2  Thank Maddy_Raj09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Moon Valley Hotel Apartments

Address: Ali Bin Abi Taleb St | 19 Street, 1; Al Hamriya, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #440 of 561 Hotels in Dubai
Price Range: £43 - £164 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Moon Valley Hotel Apartments 3*
Number of rooms: 72
Reservation Options:
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Also Known As:
Moon Valley Dubai

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