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“Nice hotel, Staff need to improve and have training.” 3 of 5 bubbles
Review of Grand Excelsior Hotel Bur Dubai

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Grand Excelsior Hotel Bur Dubai
Ranked #252 of 544 Hotels in Dubai
devonport tasmania
Level Contributor
100 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Nice hotel, Staff need to improve and have training.”
3 of 5 bubbles Reviewed 7 June 2014

We arrived and could not get as room until after 2 pm. No problems, we stored our luggage. When we did get to our room we stayed four nights. 9th floor. Room was clean but bit small, and lighting rather drab. The room has stale air and no opening windows, so we started to get giddy. Air con works but sir is still stale. Perhaps a few pot plants woudl alleviate this somewhat. Wi Fi not easy to get. Breakfast next day was a buffet, (scramble to get a seat and find cutlery). Food was plkentiful and warm. Coffee however was not good. The staff in the dining area are not trained and second day asccused us of not paying. We told them three times our room number. Chasing us into the main lobby nd asrguing with us was embarrassing. On our departure the night before my husband settled the acount and asked for early morning wake up.....this never happened,. Upon leaving the reception wanted more money for hotel tax. We explained we had already paid, but she demanded more. We refused to pay more, as it is a clerical error on their system. Concierge was helpful.
There is a nightclub as part of the hotel, so maske sure you dont get a room near there as the music plays past midnight. The location is quite a walk from the train stations so you need to get a cab once you get off the trains.

Room Tip: Get a room furtherest away from the nightclub.
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  • Stayed April 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank debbiegordon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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488 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (84)
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English first
Melbourne, Australia
Level Contributor
182 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed 4 June 2014

We have stayed here three times now using Dubai as a two night stopover en route from Australia to London and Paris. Our travel agent always obtains a good rate and I think the hotel represents very good value for money. It is reasonably well situated in that it is a cheap short taxi ride to anywhere you would want to go in Dubai. Rooms large and clean, Beds comfortable, air conditioning very good. Buffet breakfast not brilliant but adequate.
Dubai is not a destination, more a staging point and this hotel is a good place to rest before continuing on with your journey

Room Tip: Lots of groups stay at the Hotel so go to breakfast a little later (say 8.45 AM) as the crowds have...
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Geoff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
57 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

We had a great stay at Grand Excelsior formerly known as Dhow Palace which is conveniently located in Bur Dubai area , Good location for shopping and Night life. The rooms are quite spacious and tidy . The staff very helpful . Ideal for groups and individuals.

Room Tip: may ask for the main road view from the room otherwise all rooms are good.
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  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sudeepms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doha
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 26 May 2014

This hotel was an amazing surprise. It was stuck out in a back street near the Emirates Mall- no views- built like a ship inside and outside. It had fabuloue staff an excelent manager who worked very hard in the two weeks we stayed there to make our stay a real pleasure. The food was so good and differet every night that it was pointless going anywhere else but they also had a Grill room restaurant which was silver sevice and beautifully elegant. The room was so big and the bed the most comfortable bed I ever slept in I did not want to leave. It was walking distance to the Emirates Mall which is always fun to visit and close to a Tashkent restuarant which serves nice an cheap Uzbekistan food very nice. One other great feature which is missing from even 5 star hotels was it had a separate shower not over the bath which is the way it shoul be. I have very fond memories of this hotel even though there was nothng to see around it.

Room Tip: Any corner room on any floor only not the floor with the pool and spa as you can smell the chlorine...
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  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nash 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila
Level Contributor
85 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 bubbles Reviewed 25 May 2014

Checked in for a few hours of sleep after an early morning arrival from Istanbul, before a night flight back to Manila. It took forever to check in, perhaps due to our large group. Hotel interiors are a bit on the pretentious opulence side, not really to my taste. Decided to have breakfast first before getting some rest. Good breakfast. Found out they gave my friend and I a room with just one huge king sized bed instead of twin beds we requested for. Too tired to argue, we just went ahead to use the room. Huge room, huge bed, clean bathroom but certainly dated furniture, bordering on tacky. Thankfully, the free wifi and strong air conditioning in the room made up for the shortcomings.

  • Stayed February 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank kasalamd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Home Counties UK
Level Contributor
228 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed 16 May 2014

Grand Excelsior) proved to be ideal for our one night in Dubai.
Our room on the sixth floor afforded excellent views of Dubai's architectural wonders
particularly at night. Very spacious and equipped with all one could need. Comfortable large
beds. Public lounge areas were cool and have plenty of soft couches and chairs.

Staff pleasantly efficient and always helpful. Spotlessly clean everywhere.
Do not be put off by fellow cruisers comments - this hotel does what it says on the tin and does it well.

Room Tip: Go high if you can - sixth floor and up
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Colin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester
1 review
1 of 5 bubbles Reviewed 2 May 2014

Currently staying at grand excelsior , arrived yesterday and had nothing but bad service from the start , staff are stuck up especially the women ,
Found my safe open when i returned from the mall . Asked reception to send some one up ... Its been 1 hour and im still waiting . Although nothing was missing to my knowledge the fact that no one has come to see me is poor . Will never return again

  • Stayed May 2014
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Sheikh9288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Grand Excelsior Hotel Bur Dubai

Property: Grand Excelsior Hotel Bur Dubai
Address: Bur Dubai Al Kuwait St 25, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#212 Luxury Hotel in Dubai
Price Range (Based on Average Rates): £
Hotel Class:4 star — Grand Excelsior Hotel Bur Dubai 4*
Number of rooms: 282
Reservation Options:
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Also Known As:
Hotel Dhow Palace
Dhow Palace Hotel Dubai

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