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“Luxury but bring your own chopping board (if you need one)”

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BurJuman Arjaan by Rotana - Dubai
Ranked #78 of 546 Hotels in Dubai
Certificate of Excellence
Dubai, United Arab Emirates
Level 4 Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Luxury but bring your own chopping board (if you need one)”
Reviewed 1 March 2014

Stayed for one month in Feb 14 in a Classic Suite on 16th floor. Very spacious and modern style interior, comfortable living/dining space and bedroom with bathroom en-suite and a really big balcony with a great view overlooking the sea, ideal for the morning coffee before going to work. The apartments face north west, so does not get direct sun until late afternoon; probably an advantage in the summer heat.

Kitchen at the entrance has all the things needed for two people, except for "real" food preparation and proper cooking. I bought 3 pans, a cooks knife, wooden spoon and chopping board to prepare "home" food, but everything else was provided for the ready-meal-in-microwave approach. There is a top quality supermarket, Spinneys, within 5 minutes walk that carries many Waitrose branded products and has every food and household thing one needs, even a pork products section which was a surprise.

The apartments are 5 minutes walk from Burjuman Metro station which is on the interchange of the two Metro lines so is one of the best connected spots in Dubai. The metro is almost free - £0.2 for a single zone ride if you use their stored value Silver card, but is very crowded so you get very, very, close to the locals.

What makes the difference is the quality of service and the attitude of the staff which, over the month, was consistently excellent here, and the staff were very friendly, and thoughtful. The only problem I had was whenever I used the face towel, it was not replaced (shock horror, how does one get through the day!). I mentioned this on my way out to work, and two face towels were in the bathroom when I returned.

I travel a lot and find if you say hello, be nice, make quiet and calm requests, and say thank you, one is rewarded in kind.

Room Tip: go for level 12 and above
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jackclemow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this review, 9 March 2014
Dear Guest,

I would like to take this opportunity to thank you for choosing our hotel during your visit to Dubai and also for sending us the wonderful feedback at TripAdvisor.

We were pleased to hear that you had a pleasant stay with us and that you are satisfied with the hotel facilities, spacious room with balcony and location which you found it close to the BurJuman metro station connected to the best spots in Dubai.

As you have mentioned that our kitchen are equipped with kitchenette, however, if you need any additional requirement in the kitchen, our colleagues are always willing to assist our guests upon request.

I have shared your comments with our team members and we are extremely delighted to know that our colleagues were very friendly, thoughtful and consistent were up to your expectations and satisfaction.

We look forward to welcome you back to the Burjuman Arjaan by Rotana in the near future.


Best Regards,


Chantel Moore
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
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English first
Zhangzhou, China
1 review
Reviewed 28 February 2014

I visited Dubai for the first time during Ramadan and the staff was excellent and very helpful. They helped me get a local sim card for my phone and directed me to all the places I wanted to go visit. In particular it was nice the hotel kept the Gallery restaurant open for us. Each morning and several lunches we were greet by a lovely hostess name MayAnne. She made us feel like we were at home remembering our names and going out her way to be sure we had everything we needed. It is the hotel and restaurant I will visit on my return trips. --MARK

Room Tip: The rooms were suites and all the rooms were excellent
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this review, 6 March 2014
Dear Guest,

We were delighted to receive the wonderful comments about your first visit at BurJuman Arjaan by Rotana, Dubai during Ramadan.

Your comments have been shared with our colleagues and to May Anne to ensure they are aware of the praises you have given to our team members who will be very happy to hear their friendliness and helpfullness was appreciated by you during your visit.

We do hope to have the pleasure of welcoming you back to our hotel sometime in the near future.


Best Regards,


Chantel Moore
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boise, Idaho
Level 5 Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 24 February 2014

I loved the rooms, for the price it felt like I got a mansion. If you have a family and are on a long stay this place seems realyl nice. What I disliked most and why i would likely never go back was the property felt like nobody was working there. I am not saying the staff didnt help me, but it seemed like I could not communicate with anyone. The staff at all the customer service locations (Check in and Room Service) had such extremely thick accents I could not communicate. Its not there fault, but it was just really hard to speak to them. secondly the wifi was horribly priced. It was a good connection but wow. Expensive. The food was OK. Not the best, but you wont go hungry. The service was normal. The rooms were amazing for the price. I likely won't return. But I woould reccomend it to try of the price is right for you.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TopSecretAdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this review, 2 March 2014
Dear Guest,

I would like to take this opportunity to thank you for choosing our hotel during your visit to Dubai and also for giving us your valuable feedback on Trip Advisor which is very important to us and helps us improve our services and facilities.

It is great to know that you love our apartment and you also pointed out that you felt like you got mansion.

However, we have noted your comment on the disappointing experiences you have encountered. We are currently investigating the points mentioned in order to improve the communication between our guests and our colleagues and ensure such things do not happen again in the future.

We kindly request you to spare us a chance and stay with us again in the future, and i will ensure your stays will be memorable ones.

We wish you safe travel on your onward journey, and hope next time you visit Dubai you will stay with us again!


Best Regards,


Chantel Moore
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muscat
Level 4 Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 16 February 2014

If you like bigger sized hotel rooms, this one's just made for you. The hotel has huge spacious suits and apartments and do not be surprised if they are bigger than an average size apartment. The suites are well equipped with a working kitchenette. There are just four rooms per floor and gives a very exclusive feeling for people looking for privacy. The hotel is attached to Burjuman Mall from level 3 and is situated in an excellent situation with all around connectivity.

The breakfast spread is not much to talk about. Its a basic spread for people on the go.WiFi is not free and the hotel charges exorbitantly for connectivity.

Room Tip: Try dining at the connected mall's food court for better options. Breakfast @ hotel restaurant i...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rohit M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this review, 24 February 2014
Dear Guest,

We were delighted to receive the wonderful comments about your recent stay at BurJuman Arjaan by Rotana, Dubai.

Thank you for sharing your positive feedback about our bigger sized hotel rooms and kitchen amenities. Also, as you have pointed out the hotel is attached to BurJuman Mall and is situated in an excellent location for tourist with all around connectivity.

We wish you safe travel on your onward journey, and hope next time you visit Dubai you will stay with us again!


Best Regards,

Chantel Moore
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 February 2014 via mobile

We are currently on our fourth night of seven at this apartment hotel and we are absolutely delighted with it.

Pros:
-all staff are very courteous and helpful and no request seems too burdensome for them. Excellent customer service
-the apartment is very very clean. Our son has severe allergies and this our first holiday abroad with him. We were so worried that an unclean apartment would trigger his asthma and contact allergies but he's been almost completely fine.
-the kitchen in our twin deluxe suite is massive. Excellent quality washing machine and dryer and nice large fridge freezer. Cooker of good standard too
-location is nice if you don't want to be stuck amongst western sun seeking tourists. The attached mall is amazing with a wonderful array of stores cafes and restaurants. The Creek Park isnt far (about ten mins by taxi) which is heaven for kids. Its mostly full of Arab families.
-the hotel has a cozy feel to it: each floor has just four apartments


Cons
-we were originally booked in to the classic suite but the kitchenette there is far too tiny for a family that wants to cook food rather than just reheat it
-the glass dining tables are useless for high chairs that attach to tables. High chairs should be available for guests
-kitchen equipment eg pots pans and utensils are by request. Also only two each of small bowls, small plates and large plates. But many more were brought up promptly on request

Stayed February 2014, travelled with family
Helpful?
Thank Bristolian2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this review, 24 February 2014
Dear Guest,

We were delighted to receive the wonderful comments about your stay at BurJuman Arjaan by Rotana.

Thank you for sharing your positive feedback about our hotel location, kitchen appliances, spacious room and the amazing shopping mall. Also, we are glad to know that your son was completely fine when you stayed with us.

It was lovely to hear that all staff were very courteous and helpful, and you comments have been shared with our team so that they are aware that you enjoyed stay at BurJuman Arjaan by Rotana.

We look forward to welcoming you back on your next visit and we wish you a pleasant onward journey.


Best regards,

Chantel Moore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Greece
Level 4 Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 February 2014

We stayed 4 persons in two suites .Very spacious rooms but useless space ,the decoration old fashioned ,the room temperature too low with air condition everywhere we were almost freezing.
The front desk staff very friendly trying to do their job as good as they could.No lobby at all,
breakfast very average .nothing to mention as excellent.The most tragic was the Wi-Fi that they charged it almost 3 euros per hour although the signal was very weak and most of the time we were disconnected. Cleanliness was good enough,but they forgot to put towels or shower gel ,and sheets and pillows were rough.Not the ideal choice I would not recommended it...

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Depi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this review, 18 February 2014
Dear Guest,

I would like to take this opportunity to thank you for choosing our hotel during your visit to Dubai and also for giving us your valuable feedback on Trip Advisor which is very important to us and helps us improve our services and facilities.

We do apologise for this inconvenience caused to you during your stay with us.

We have shared your comments with the team to ensure we can offer a better service to future guests and enhance our guests experience.

We do hope that you will chose to stay at Burjuman Arjaan by Rotana on your next visit to Dubai.


Best regards,

Chantel Moore
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 February 2014

If you are looking for a mini (read huge) apartment space like hotel. Look no further. I have stayed more than 20 times at this property. Few complaints with the new staff then hired post Nov 2013, but nothing major that cannot be overlooked. The best selling point is the space and the access to mall. Maintenance Staff and House keeping staff is very helpful and so is the concierge. Breakfast could be a better variety and so could in-room dinning. But i always make it up for by going to the mall, where there are more than 20 options to choose from. I would recommend this place for families with small children.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tanujrastogi84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurjumanArjaan, General Manager at BurJuman Arjaan by Rotana - Dubai, responded to this review, 11 February 2014
Dear Guest,

Thank you for taking the time to share your wonderful experience during your stay at Burjuman Arjaan by Rotana.

The hotel as you have pointed out in an excellent location attached to a large shopping mall and where more than 20 options to choose from.

We have shared all your lovely comments to the Engineering, Housekeeping and Concierge team in the hotel, so that they area aware that they have been appreciated by our guest.

We wish you safe travel on your onward journey, and hope next time you visit Dubai you will stay with us again!


Best Regards,


Chantel Moore
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BurJuman Arjaan by Rotana - Dubai

Property: BurJuman Arjaan by Rotana - Dubai
Address: Trade Centre R/a | Crossing Khalid bin Al Waleed Street, Dubai 111397, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#73 Luxury Hotel in Dubai
#78 Romantic Hotel in Dubai
#85 Business Hotel in Dubai
#90 Family Hotel in Dubai
Price Range (Based on Average Rates): £
Hotel Class:4 star — BurJuman Arjaan by Rotana - Dubai 4*
Number of rooms: 148
Official Description (provided by the hotel):
BurJuman Arjaan by Rotana - Dubai has 148 suites that offers classically elegant furnishings, luxury bedding and pampering bath amenities. Rooms are appointed in timeless yet modern decor with such luxurious provisions. Windows open to dazzling views of Dubai city and shoreline. Guests can enjoy meals in the comforts of their rooms with 24 hour room service. Guests can also enjoy all-day dining at The Gallery Restaurant that offers guests a choice of unique international flavours. In addition, there are endless choices of restaurants and cafes within the Burjuman Mall. Available: Swimming pool, Gym, Room Service, All-day dining restaurant, Valet Parking. With charge: High Speed Internet. ... more   less 
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Also Known As:
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Burjuman Arjaan Hotel Dubai

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