Be prepared. This is not of the standard for a four star hotel. The welcome was good and staff were friendly and polite. The room was light and pleasant but the carpets were stained. The bedding was soft and comfortable - ideal for transit passengers who just need a good shower and to get some quality sleep. We arrived at 03.00 and were not leaving until 16.00 on the same day. We woke for breakfast around 09.30 and were directed down the duty free mall to the Galerie Restaurant (linked to the Hotel). The staff here were rude and unhelpful. They refused to let us sit where we wished, directing us to a busy area near the cashdesk. They did not then set our table, we had to ask for cutlery, ask for coffee, find our own way around, ask for service when the chef left his post for 10 minutes and this cost us $88 for two. The food quality was poor. You would get better value at Starbucks, and maybe a smile too.
Back at the hotel we wanted to go for a swim whilst we waited for the next flight. We had been warned by the attendant that the pool was very cold - it was really small and freezing. The jacuzzi had an 'out of order' notice on it and when I asked if I could use the sauna, they said we don't have one here but there's one in Terminal 1!! The Steam Room was not switched on. (Steam room and sauna are listed as part of the health club facilities at extra cost - but you can't actually have them here in Terminal 3). Basically if you know British Premier Inns, the hotel was about of this standard. Expect that and you won't be disappointed. The overall experience was not worth the room rate.
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