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“Poor value”

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Dubai International Hotel
Ranked #2 of 296 Speciality Lodging in Dubai
Certificate of Excellence
Dorchester, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Poor value”
Reviewed 27 February 2012

Be prepared. This is not of the standard for a four star hotel. The welcome was good and staff were friendly and polite. The room was light and pleasant but the carpets were stained. The bedding was soft and comfortable - ideal for transit passengers who just need a good shower and to get some quality sleep. We arrived at 03.00 and were not leaving until 16.00 on the same day. We woke for breakfast around 09.30 and were directed down the duty free mall to the Galerie Restaurant (linked to the Hotel). The staff here were rude and unhelpful. They refused to let us sit where we wished, directing us to a busy area near the cashdesk. They did not then set our table, we had to ask for cutlery, ask for coffee, find our own way around, ask for service when the chef left his post for 10 minutes and this cost us $88 for two. The food quality was poor. You would get better value at Starbucks, and maybe a smile too.
Back at the hotel we wanted to go for a swim whilst we waited for the next flight. We had been warned by the attendant that the pool was very cold - it was really small and freezing. The jacuzzi had an 'out of order' notice on it and when I asked if I could use the sauna, they said we don't have one here but there's one in Terminal 1!! The Steam Room was not switched on. (Steam room and sauna are listed as part of the health club facilities at extra cost - but you can't actually have them here in Terminal 3). Basically if you know British Premier Inns, the hotel was about of this standard. Expect that and you won't be disappointed. The overall experience was not worth the room rate.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Martin911186263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dcahotel, Manager at Dubai International Hotel, responded to this review, 7 March 2012
Dear Guest,

Thank you for posting your review on Trip Advisor following your recent stay with us at the Dubai International Hotel.
We sincerely apologies for the inconvenience caused following a recent stay at Dubai International Hotel. I would appreciate if you can forward the stay details to guestcare@dih-dca.com to investigate and ensure corrective action.

Kind Regards,

Sanil Kumar
Manager - Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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English first
Alcoa, Tennessee
Level Contributor
102 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
Reviewed 26 February 2012

I had a 12-hour layover in Dubai, and needed a play to spend some time. Nice place to stay for a few hours, nothing too exciting though.

Pros: Comfortable bed, nice shower once I figured it out, clean room with plenty of amenities such as water, coffee, toiletries and slippers and robe.

Cons: The hot water never came on in the sink, so shaving was interesting. I was to receive a complimentary breakfast but the front desk said I was too late. They let me apply the credit for lunch, but I still had to pay for a beverage. The food was not to my individual liking- middle eastern cuisine, foods I cannot even pronounce. A cheeseburger and fries would have been nice!

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Theyoung1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dcahotel, Manager at Dubai International Hotel, responded to this review, 28 February 2012
Dear Guest,

Thank you for posting your review on Trip Advisor following your recent stay with us at the Dubai International Hotel.

We would like to take this opportunity to thank you for choosing Dubai International Hotel and for the comments on the services provided by our associates. Please note that we have 14 food and beverage outlets throughout the airport with different dining experience vary from French restaurant - Obergine, Spanish restaurant - Cadiz near gate 228 in Terminal 3 and Irish Pub near gate 121 in Terminal 1.

Kind regards,

Sanil Kumar
Manager – Customer Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
USA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 February 2012

We stayed at DIH on both occasions to/and from USA to ASIA. We were traveling with a toddler and a baby and this was a great place to rest, relax, and shower. On the trip from USA we were met at the gate and escorted to the hotel. This was a great help since we were all tired after a 14hr flight. Check-in was pretty smooth. At checkout, they even helped us with our bags to the gate since we had two kids with us.
Rooms are very clean and they have all the amenities you need. All the toiletries, bath robes, slippers, water, tea, coffee is provided. Wake up calls are right on time.
Price is a little expensive for 5 or 6 hour stay but totally worth it after a long flight. I would definitely recommend this after a long flight if you have about 5 hours or more.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chad s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dcahotel, Manager at Dubai International Hotel, responded to this review, 25 February 2012
Dear Guest,

Thank you for posting your review on Trip Advisor following your recent stay with us at the Dubai International Hotel.

We are delighted to hear that you and your family had an enjoyable stay with us. Thank you for your lovely comments and we look forward to welcoming you again to the Dubai International Hotel.

Kind Regards,

Sanil Kumar
Manager - Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
1 review
Reviewed 22 February 2012

Urgently i need that somebody reply me about my email that i sent on February, 21
Subject of the email sent for dih@dih-dca.com: IMPORTANT
thanks

  • Stayed February 2012, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luiz N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dcahotel, Manager at Dubai International Hotel, responded to this review, 23 February 2012
Dear Guest,

Thank you for posting your review on Trip Advisor following your recent stay with us at the Dubai International Hotel.

We have received your email and forwarded to the concerned department to investigate the forgotten item. Our front office team will reply back to you at the earliest. Please do not hesitate to contact us in case of any clarifications to guestcare@dih-dca.com.

Kind regards,

Sanil Kumar
Manager – Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 February 2012

Stayed here last month after flying out of Nairobi. Arrived at 11pm and the flight back to Brisbane didn't leave until 10:30 the next morning. Booked in advance, so paid a little less than just walking in. It is expensive for the time you spend there, but totally worth the money to get away from the crowds and to sleep. Cool, quiet rooms with top amenities. Fruit tray on the table. Wake up call exactly when you say! No problems checking in or out. Noone was there to meet me as stated in other reviews, but no problems in finding it. Checked luggage goes all the way, so you only have carry on. But bathroom is well stocked with most things (shaving items, toothbrush/paste etc). Would definitely recommend a stay here if you have a lengthy stopover.

  • Stayed January 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank loveseeingtheworld79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dcahotel, Manager at Dubai International Hotel, responded to this review, 21 February 2012
Dear Guest,

Thank you for posting your review on Trip Advisor following your recent stay with us at the Dubai International Hotel.

We are happy to hear that you enjoyed stay with us and apologies for the inconvenience caused due to pickup Service. I would appreciate if you can forward the stay details to guestcare@dih-dca.com to investigate and ensure corrective action.

Kind Regards,

Sanil Kumar
Manager - Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wigan, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 February 2012

We planned a 10 hour connection delay at Dubai, so we could sleep, shower and change in the hotel in Terminal 3. We were hoping it would be similar to other hotels in Dubai, in that they all offer very spacious rooms and luxury to one degree or another. This hotel does exactly that. There was a super king size bed, lounge and large bath and shower room, plus refreshments and mini bar in a standard room. My wife, 2 and 4 year old children and I were completely refreshed and ready for our 18 hour trek to Auckland, and the children had been able to run around a bit and play, before once again being confined in the aeroplane. I would recommend this hotel for anyone having a long flight from Dubai.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anthonyv1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dcahotel, Manager at Dubai International Hotel, responded to this review, 20 February 2012
Dear Guest,

Thank you for posting your review on Trip Advisor following your recent stay with us at the Dubai International Hotel.

We are delighted to hear that you and your family had an enjoyable stay with us. Thank you for your lovely comments and we look forward to welcoming you again to the Dubai International Hotel.

Kind Regards,

Sanil Kumar
Manager - Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malta
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 16 February 2012

We have just returned from Australia having spent 8 weeks there. On our outward journey we stayed ovenight at The Dubai international Hotel and we were not sorry we did so. We were met at arrivals by a porter from the hotel and very quickly taken through security and up in the lift to reception where we were dealt with quickly and efficiently. The porter took us to our Delux room which was beautiful with a king size bed and everything you need for an overnight stay even down to the slippers. A platter of fruit on the table, bottles of water, tea and coffee all complimentary.The bathroom was superb. We had a wake up call which was spot on time. I would certainly recommend this hotel for anyone having to spend a few hours in between flights. I had read other reports saying how expensive it was but we thought it was value for money for the 8 hours we spent there.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lyndabeckwith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dcahotel, Manager at Dubai International Hotel, responded to this review, 17 February 2012
Dear Guest,

Thank you for posting your review on Trip Advisor following your recent stay with us at the Dubai International Hotel. We are delighted to hear that you and your family had an enjoyable stay with us. Thank you for your lovely comments and we look forward to welcoming you again to the Dubai International Hotel.

Kind Regards,
Sanil Kumar
Manager - Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dubai International Hotel

Property: Dubai International Hotel
Address: Dubai Airport | Concourse A, B & C of Terminal 3, Dubai 35566, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 296 Speciality Lodging in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Dubai International Hotel 5*
Number of rooms: 530
Reservation Options:
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