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“Wonderful Service”
Review of Manzil Downtown

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Manzil Downtown
Ranked #29 of 554 Hotels in Dubai
Certificate of Excellence
Reviewed 25 September 2012

The service at the Al Manzil Hotel was great - very nice people, friendly, conscentious service, with all the nice extras. The breakfast buffet is great with a wonderful spread and great service. There's just some nice extras- juice and candy at checkin; I was treated well. The room was clean and comfortable, but the layout of the room and bathroom was strange - the tub was in the middle of the room, while it seemed like there should have been a closet where to shower and toilet was. Overall, it's a nice place.

  • Stayed: September 2012, travelled on business
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1  Thank redanteater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan V, General Manager at Manzil Downtown, responded to this reviewResponded 8 October 2012

Dear redanteater,

Thank you for taking the time to share your feedback with us. Your positive comments are very much appreciated. We hope to welcome you back again in the near future.

Kind regards,
Stefan Viard

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Reviewed 25 September 2012

We visited Dubai at the end of June 2012. Check in started off on a wrong note since our room, reserved months in advance, was not available. However, the front desk was very good about providing alternate accommodation for one night at nearby Qamardeen Hotel belonging to the same hotel group. We returned to Al Manzil to our reserved room for the rest of visit (2 nights). To compensate for the problems, we were provided complimentary airport transfers. Other than this minor inconvenience to start off, we had an excellent stay. We would definitely stay again.

Room: We stayed in a Burj View King room on the 2nd floor. The hotel uses high quality materials in a spacious room, with excellent view of Burj Khalifa. The glass-walled bathtub is interesting but unusable for families.

Dining: Excellent and tasty breakfast buffet with huge variety of items catering to every culture. We did not order room service or eat in one of the hotel’s restaurants.

Service: As mentioned above, the front desk provided excellent and personal service. They checked on us every day to address any concerns (there were none). Housekeeping was very good and left a few treats every day!

Facilities: Excellent WiFi in room. Fitness center was well-equipped and clean. The average-sized swimming pool was clean and the lifeguards were efficient and cheerful. The lobby was pleasant to wait in, with flowers galore. The hotel is across from and a 10 minute walk to Dubai Mall.

  • Stayed: June 2012, travelled with family
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Thank AcieMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan V, General Manager at Manzil Downtown, responded to this reviewResponded 8 October 2012

Dear AcieMan,

On behalf of the team at Al Manzil Hotel I would like to thank you for your positive feedback,

I would like to apologize for the inconvenience of relocating you upon your arrival due to the high occupancy. We do hope to welcome you and your family back again in the near future.

Kind regards,
Stefan Viard

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Reviewed 24 September 2012

Mr Stefan Viard the general manager of this hotel should be incredibly proud of his staff,we are currently in the middle of a three day stay and have found everybody has gone out their way to make our stay a truly memorable one.when we arrived Anthony on reception was just so pleasant,we had just had delay after delay on route and to be greeted the way we were was just fantastic.Aussies who are thinking about coming to Dubai should truly check out this hotel before booking anywhere else.I now understand how some of the fantastic reviews have been written. Dubai is a fantastic city and Al Manzil even makes it even more special.

  • Stayed: September 2012, travelled as a couple
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Thank errol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan V, General Manager at Manzil Downtown, responded to this reviewResponded 8 October 2012

Dear Errol,

Thank you so much for your very kind words. On behalf of the entire team at Al Manzil Hotel we would like to thank you for your positive feedback. I am fortunate enough to have the opportunity to share you feedback to our entire team and Anthony in particular.

I look forward to welcoming you back to the property should you return to Dubai. We are really grateful for your feedback and would love to welcome you back so we can create more memories for you.

Kind regards,
Stefan Viard

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Reviewed 23 September 2012

We staryed there for 3 nites and loved it! Great service and friendly staffs! Opposite Dubai Mall....very handy! The hotel is very clean and everynight there's chocolates on your pillow!. The view from our room is amazing...overlooking the Burj Khalifa! Walking distance to malls.....and easy access to transport as well

  • Stayed: November 2011, travelled as a couple
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Thank Jetsetters69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan V, General Manager at Manzil Downtown, responded to this reviewResponded 3 October 2012

Dear Jetsetters69,

Thank you very much for having chosen to stay with us during your recent stay in Dubai. On behalf of the entire Al Manzil team I would like to thank you for your positive feedback. We hope to welcome you back again in the near future.

Best regards
Stefan

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Reviewed 23 September 2012

I met my husband who had been staying here for two nights before I arrived. It is a real luxury hotel in a brilliant location next to the Burj Khalifa, Dubai Mall and Souk al Bahar with all its eateries. They were very accomodating as I basically 'tagged on' to my husband's stay (for his final night) and provided me with breakfast the morning of our departure (which was very varied, and the staff very friendly). We checked out to stay in another hotel for a few days relaxation, but if we came to Dubai again, we would proabably just stay here as the rooms were amazing, the bathrooms were impressive, and the location was fabulous. I'd heard that some of the hotel staff in Dubai can be a little too eager to please, but I didn't feel that about this hotel, I thought that the staff were willing to help without being overbearing.

Room Tip: Rooms overlooking the Burj Khalifa also overlook the main road. We were above the entrance which gav...
  • Stayed: September 2012, travelled as a couple
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1  Thank thehelsbytwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan V, General Manager at Manzil Downtown, responded to this reviewResponded 3 October 2012

Dear theheisbytwo,

Thank you for sharing your experience with us. Your feedback is very much appreciated and I will be sure to share the same with our team. We hope to welcome you back in the near future.

Kind regards,
Stefan Viard

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Reviewed 21 September 2012

the door boy are so friendly, kind and helpful people. I was visit there with my guest who came from Oman for the meeting. the location is great. I love the place. it's so cool. :) Hotel staff are so sweet.

  • Stayed: July 2012, travelled on business
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1  Thank NicoleCage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan V, General Manager at Manzil Downtown, responded to this reviewResponded 3 October 2012

Dear NicoleCage.

We highly appreciate your positive feedback about our hotel and team; I will be sure to share your compliments with our team. We hope to welcome you again in the near future.

Kind regards
Stefan Viard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2012

The staff in this hotel are friendly and attentive, the price was very reasonable and service at the hotel very good. I have had meetings in the lobby with no noise problems and plenty of available drinks and snacks to keep you going, additionally the business centre was very helpful when I needed some photocopies.

Food is good in the cafe within the reception, made to order and nice and healthy.

I have visited the sports bar in the past and tonight was just as in the past, excellent atmosphere, friendly people visiting the bar, good staff and reasonable pub food. Nice place ;)

Room Tip: I had a room with a balcony which was nice and you can see the Burj from the Balcony.
  • Stayed: September 2012, travelled on business
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Thank DLTH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan V, General Manager at Manzil Downtown, responded to this reviewResponded 19 September 2012

Dear DLTH,

Thank you for your flattering feedback. It is great that you were able to take advantage of our property, the views and our outstanding culinary team. I shall be sharing your feedback with all our associates as they all played an important role.

I look forward to welcoming you back to the property should you return to Dubai. We are really grateful for your feedback and would love to welcome you back so we can create more memories for you

Best regards
Stefan Viard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Manzil Downtown

Address: Mohamed Bin Rashid Boulevard | The Old Town, Downtown Dubai, Dubai 114822, United Arab Emirates (Formerly Al Manzil Hotel)
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Dubai
#25 Romantic Hotel in Dubai
#26 Luxury Hotel in Dubai
#40 Family Hotel in Dubai
Price Range: £135 - £407 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Manzil Downtown 4*
Number of rooms: 197
Official Description (provided by the hotel):
Manzil Downtown is an upscale boutique hotel with a contemporary Arabesque design offering engaging service based on Arabic hospitality. Centrally located on Mohammed Bin Rashid Boulevard, the gourmet dining district of downtown Dubai, Manzil Downtown is within walking distance of The Dubai Mall and Burj Khalifa. The hotel provides a stylised hub for today's social explorers, energised by being at the heart of things, combined with a unique and efficient meeting space for business guests looking to make an impression. Technology is embraced throughout the hotel to facilitate the efficiency, convenience and opportunities demanded by an active, modern life. Please note that all rooms are non-smoking. ... more   less 
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Also Known As:
Al Manzil Dubai
Al Manzil Hotel Dubai
Hotel Al Manzil

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