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“Raffles ' Exceeds your expectations' Great Hotel”
Review of Raffles Dubai

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Raffles Dubai
Ranked #2 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed 26 October 2011

I stayed at raffles on a business trip. The hotel is ideally located in a quiter location and close to the metro ( walking distance). Ideal for me.

It is elegant in design and rooms are spacious and balcony view of the Garden is lovely.

All staff are polite at all times and they go out of their way to help and assist with your stay. The butler we had on our floor was extremely helpful and prompt in any query I had.

I definately would recommend this hotel and look forward to staying there again very soon.

Keep up the excellent service Raffles Dubai team :0) Regards - Rashad M. (telecoms management consultant)

Room Tip: City view from your balcany room is great at night. Garden view recommended for those who like open...
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  • Stayed: October 2011, travelled on business
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Thank Rashad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this reviewResponded 1 November 2011

Thank you so for taking the time to post your review on trip advisor.

We were very pleased to note that you had an enjoyable stay and that you would recommend our hotel. Furthermore we were happy to read that you found our staff, and in particular your personal butler, polite and helpful.

We look forward to welcoming you back to Raffles Dubai on a furture occasion.

Sincerely yours,

Peter French
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,961 - 2,967 of 3,665 reviews

Reviewed 19 October 2011

My wife and I spent a short break in Dubai (Oct 11) and visited Raffles for the first (but not last time). We had one of the excellent & stylish Club rooms, overlooking the garden-view aspect, with the new Green Line Metro a short walk away.
NB. This is the more quiet location, opposite to the large 'interstate road'.
We have visited the changing Dubai, several times over a period of 16 yrs.
From initial arrival to our departure the staff we encountered, at all levels, were exemplary- offering a seemingly bespoke service, that all quality hotels should aspire to. Special mentions go to Irish Q for the reservation, Anup at reception, the 10th Floor Club Team, notably Cesar & Rai (?), and the Poolside boys. All offering a professional/ discrete service.
My wife enjoyed the afternoon tea, including Scones with jam/ cream, very English !
The hotel enjoys seamless access to the Wafi Mall, that includes a nice/ busy, open-air eclectic restaurant (NB. alcohol free).
Hotel was not obviously child-friendly, but this suited us.
Will definitely return, Peter French should be rightly proud of all his staff.
Hopefully they can maintain these high, self-imposed quality standards.

Steve G. Airline Engineer.

Room Tip: Rooms over looking the rooftop Garden-area are quieter.
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  • Stayed: October 2011, travelled as a couple
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3  Thank Steve G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this reviewResponded 25 October 2011

Thank you for taking the time to post such a positive review on trip advisor.

We were delighted to read that you enjoyed your stay and that you found our service professional and discrete. In addition, your gracious comments about some of our team members has been shared with all the colleagues at the hotel and is testament to their hardwork and customer focus.

We do hope that you will continue to return to Dubai to see the changes and that you will allow us the opportunity of you choosing to stay at Raffles.

Sincerely yours,

Peter French
General Manager

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Reviewed 19 October 2011

Excellent hotal
I like it to much
Speciel for caupel

  • Stayed: October 2011
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Thank Jacop78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this reviewResponded 1 November 2011

Thank you for taking the time to share your comments on trip advisor.

We were very pleased to note that you had an enjoyable stay.

We look forward to welcoming you back to Raffles Dubai.

Sincerely yours,

Peter French
General Manager

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Reviewed 18 October 2011

We decided to stay at Raffles Dubai based on previous review we had read on trip advisor.
Having stayed in some of the best Hotels all over the world including Four Seasons,Aman, Mandarin Oriental,Six Senses etc etc,I would have to say this hotel is up there with the best of them.We spent our arrival day around the pool and never have I experienced such wonderful service. A constant flow of water,iced tea,fruit and cold towels.
Great rooms and a stunning lobby.
Definitely worth visiting.

Room Tip: Pool view room was great
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  • Stayed: October 2011, travelled with friends
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1  Thank JERYLEV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this reviewResponded 25 October 2011

Thank you for taking the time to post a review on trip advisor about Raffles Dubai.

We were delighted to read that you found our hotel wonderful and that the service, in particular by the pool, was a great experience.

All feedback - whether positive or negative - is eseential to ensure we constanly try to exceed our resident’s expectations.

We look forward to the opportunity of welcoming you back on another occasion.

Sincerely yours,

Peter French
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2011

Surprised to see my hotel in the shape of a pyramid, I was expecting something garrish and "Las Vegas" like. Instead, I was overwhelmed by the understated elegant and sophisticated decor and ambience of the Raffles Dubai. The woodwork, Egyptian theme, and decor was wonderful. This may have been one of the most delightful hotel I have stayed in.

The service was extraordinary, exemplified by the efforts of the chief concierge, Harold Abonitalla, who personally drove me to the airport when a driver was unavailable. I would come back to the hotel simply because of Harold's presence and efforts.

I have never seen housekeeping so worried when they were unable to service my room (I accidentally left my do not disturb light on. The woman charge personally came by later in the afternoon to personally look after the cleaning of my room. I have yet to see such pride in hotel staff.

There is no question that Raffles will be my destination choice in Dubai.

  • Stayed: October 2011, travelled on business
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4  Thank Christian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this reviewResponded 25 October 2011

Thank you for taking the time to share your feedback on trip advisor.

We were very pleased to note that you had a delightful stay and that our staff, in particular Harold and our housekeeping team, went beyond your customer service expectations.

We work hard to try and ensure that we make every resident feel special and I was pleased to note that we suceeded on this occasion.

We look forward to welcoming you back to Raffles upon your next visit to Dubai.

Sincerely yours,

Peter French
General Manager

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Reviewed 17 October 2011

I higly rucomend this hotel it is the best time ever

  • Stayed: October 2011
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Thank adelsultan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this reviewResponded 25 October 2011

Thank you for taking the time to share your comments on trip advisor.

We were very pleased to note that you would recommend our hotel and that you had an enjoyable stay.

We look forward to welcoming you back to Raffles Dubai.

Sincerely yours,

Peter French

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2011

Gorgeous hotel. Big suites. Beautiful decor in and out. Personal butler. It may not be near the Dubai Mall but it's quick to get there by taxi. I will return again if I go to Dubai..

  • Stayed: November 2010, travelled with family
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Thank MrSmith413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this reviewResponded 25 October 2011

Thank you for taking the time to post your comment on trip advisor.

We were pleased to note that you had an enjoyable stay and that you would not hesitate to return upon your next trip to Dubai.

We look forward to welcoming you back in the future.

Sincerely yours,

Peter French

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Raffles Dubai

Address: Sheikh Rashid Road | Wafi Mall, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Dubai
#1 Romantic Hotel in Dubai
#1 Spa Hotel in Dubai
#2 Luxury Hotel in Dubai
#3 Family Hotel in Dubai
Price Range: £185 - £456 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Raffles Dubai 5*
Number of rooms: 252
Official Description (provided by the hotel):
A stunning landmark hotel in a distinctive pyramid shape merges Asian style with an Egyptian aesthetic. Ideally located in the city center with a shopping adventure lies around the corner as Raffles Dubai adjoins Wafi mall, one of Dubai's most exclusive shopping and leisure destinations, home to hundreds of boutiques offering an extensive selection of international haute couture, jewelries and gifts in addition to nearby authentic souks, including the impressive Khan Murjan, offering traditional crafts by artisans from the region. Featuring 252 luxurious rooms and suites, this award-winning Dubai hotel offers some of the most spacious rooms in the city, each with generously-sized private balconies. Brilliant contemporary interiors, faultless service and 7 superb restaurants and bars offering an extensive array of dining, entertainment and clubbing options, while Raffles Spa beckons with a pampering menu to emerge transformed, like a lotus that journey from bud to the radiance of full bloom. ... more   less 
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Also Known As:
Raffles Dubai Hotel Dubai
Raffles Hotel Dubai
Dubai Raffles Hotel

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