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“Excellent!”
Review of Raffles Dubai

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Raffles Dubai
Ranked #2 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed 22 November 2013

Our expectations were exceeded in every way, Dubai has many wonderful hotels but this is our favourite, the very professional but friendly staff make the difference!
It is not cheap but you do get a lot for your money - pure luxury.

  • Stayed: November 2013, travelled as a couple
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1  Thank crownowner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this reviewResponded 3 December 2013

Dear Guest,

Thank you for taking the time to post a review on TripAdvisor.

It was an absolute delight to read that your expectations had been exceeded in every way and that it was the staff that made the difference.

Thank you for choosing Raffles Dubai - we hope to have the pleasure of welcoming you back on another occasion.

Kind regards

Ayman Gharib
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,235 - 2,241 of 3,549 reviews

Reviewed 22 November 2013

The hotel is top notch and only made better by the superb staff who made our visit to Dubai a most pleasurable experience. Every single person from the moment we stepped out of the cab was very pleasant, knowledgeable, accommodating, helpful, polite and dignified without being one bit snobby. We had just come from Thailand where the people are known for being super in this respect and the Raffles Dubai managed to match and exceed even our 5 star acomodations in Thailand. We would highly recommend staying here.

Room Tip: Seems all the rooms at this hotel should be great - ours sure was.
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  • Stayed: November 2013, travelled as a couple
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2  Thank Albert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this reviewResponded 3 December 2013

Dear guest,

Thank you for taking the time to share a review on TripAdvisor.

I was delighted to hear that you had a positive stay experience and that the staff at the hotel had far exceeded your expectations.

Thank you for highly recommending Raffles Dubai - we hope to have the opportunity of welcoming you back on another occasion.

Kind regards

Ayman Gharib
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2013

Our expectations were very high and overall we were not disappointed.
We had one issue requiring our room to be cleaned which was corrected immediately and housekeeping apologised and went out of their way to make up for the problem .
The room was spacious and tastefully decorated, the bed linen was soft and extremely comfortable.
Breakfast was yummy offering vast choices for every travellers tastes.
Our children were welcome and really spoilt with balloons, chocolates and fruit ( some of which was arranged before the stay)
As a family we would recommend Raffles if you are looking for 5 star luxury and a trip to remember to Dubai

  • Stayed: November 2013
    • Value
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Thank Amasco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this reviewResponded 3 December 2013

Dear Guest,

Thank you for taking the time to post a review on TripAdvisor.

I was delighted to hear that the whole family was well looked after and that the children had felt spoilt.

Furthermore, it was pleasing to read that you would recommend Raffles Dubai to other travellers.

Thank you for choosing our hotel - we hope to have the pleasure of welcoming you all back on another occasion.

Kind regards

Ayman Gharib
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2013

We stayed at Raffles for the first time in October this year. All was fine but on the inevitable follow up questionaire I made a few minor complaints.
When we returned in November all the minor complains had been sorted and an upgrade given as an un-needed apology !,
Never have we had such care and personal attention in such a big hotel.
The staff, the sevice and the food are all excellent, my only slightly negative comment is that the hotel joins the Waffi Mall, and this Mall is the most lifeless shopping area I have ever been in.
The club room premium is well worth paying for afternoon tea and evenin drinks, but aviod the club lounge breakfast if you like breakfast choice.

Room Tip: Higher rooms best
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  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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1  Thank wisborough1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this reviewResponded 3 December 2013

Dear Guest,

Thank you for taking the time to post a review on TripAdvisor.

I was delighted to hear that you had a positive stay experience and that we had made up for the errors from your previous stay.

Furthermore, it was very pleasing to read that you had found the service and food exceptional and that you had enjoyed the club facilities.

Thank you for giving us a second chance - we hope to be able to welcome you back again to Raffles Dubai.

Kind regards

Ayman Gharib
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2013

We enjoyed the recent stay in this top class hotel very much and everythig was better than expected. The only negative aspect is the situation close to a highway, causing noise especially in the pool area. The rooms even towards this road were ok and had on the contrary a fantastic view to the center with the Burj Khalifa. Also the Breakfast was a recomndation and amongst the best he ever had.

Room Tip: Rooms towards the pool are noisier but have a fantastic view
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  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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1  Thank Wechha1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this reviewResponded 3 December 2013

Dear Guest,

Thank you for taking the time to post a review on TripAdvisor.

I was delighted to hear that you enjoyed your recent stay and that breakfast had been among the best you had ever tasted.

Thank you for choosing Raffles Dubai - we hope to have the opportunity of welcoming you back on another occasion.

Kind regards

Ayman Gharib
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2013

We stayed in the Signature room, it was very spacious and plush. All creatures comforts are provided for eg, soft towels (many sets), Nespresso coffee, selection of teas, in room wifi/wired ethernet, etc.

Service was exceptional, we were able to check in early and the front desk staff took the initiative to remember my name and took interest of my stay in Dubai.

Had the opportunity of having lunch at the award winning Japanese restaurant, Tomo. Needless to say, it lived up to it's reputation.

Only down side is it's far from most tourist attractions, even if you take the Metro (less than 10 mins walk from the hotel), it will take you around 30mins to Burj Khalifa.

Other than this, we will definitely stay at the Raffles again, if we were to visit Dubai in the future.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank machead2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this reviewResponded 3 December 2013

Dear Guest,

Thank you for taking the time to write a review on TripAdvisor.

We were delighted to hear that you had a positive stay experience and that you had enjoyed your meal in Tomo.

In addition, it was wonderful to read that you found the service exceptional and that you had access to your room upon arrival.

The team and I look forward to the opportunity of welcoming you back to Raffles Dubai.

Kind regards

Ayman Gharib
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2013

We came to the Raffles Dubai with high expectations and was never dissapointed for a second. This hotel embodies the amazing and luxurious experience that one expects when traveling to Dubai and combines it with a great and personal service. We stayed in one of their Raffles Club rooms which was clean, comfortable, big and had an amazing bathroom. I can highly recommend this hotel to anyone visiting Dubai as this will surely exceed all your expectations too.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jakob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this reviewResponded 3 December 2013

Dear Guest,

Thank you for taking the time to write a review on TripAdvisor.

We were very pleased to read that you had a luxurious experience and to hear that you received great personnel service.

Thank you for choosing Raffles Dubai, the team and I hope to have the opportunity of welcoming you back on another occasion.

Kind regards

Ayman Gharib
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Raffles Dubai

Address: Sheikh Rashid Road | Wafi, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Dubai
#1 Spa Hotel in Dubai
#1 Business Hotel in Dubai
#2 Luxury Hotel in Dubai
#4 Family Hotel in Dubai
Price Range: £191 - £454 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Raffles Dubai 5*
Number of rooms: 252
Official Description (provided by the hotel):
A stunning landmark hotel in a distinctive pyramid shape merges Asian style with an Egyptian aesthetic. Ideally located in the city center with a shopping adventure lies around the corner as Raffles Dubai adjoins Wafi mall, one of Dubai's most exclusive shopping and leisure destinations, home to hundreds of boutiques offering an extensive selection of international haute couture, jewelries and gifts in addition to nearby authentic souks, including the impressive Khan Murjan, offering traditional crafts by artisans from the region. Featuring 252 luxurious rooms and suites, this award-winning Dubai hotel offers some of the most spacious rooms in the city, each with generously-sized private balconies. Brilliant contemporary interiors, faultless service and 7 superb restaurants and bars offering an extensive array of dining, entertainment and clubbing options, while Raffles Spa beckons with a pampering menu to emerge transformed, like a lotus that journey from bud to the radiance of full bloom. ... more   less 
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Also Known As:
Raffles Dubai Hotel Dubai
Raffles Hotel Dubai
Dubai Raffles Hotel

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