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“Nice location- Oen of the most beautiful hotel in Dubai with Egypt Theme design”
Review of Raffles Dubai

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Raffles Dubai
Ranked #2 of 546 Hotels in Dubai
Certificate of Excellence
DUBAI
Level 6 Contributor
97 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Nice location- Oen of the most beautiful hotel in Dubai with Egypt Theme design”
Reviewed 21 December 2013

Raffles Dubai is one of the best Hotels in Center of Dubai, well connected and good for family and business travel. Nice hotel, excellent facility and service. Surrounded by Hyatt Grand , WAFI mall and other important shopping locations

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank PRATHAPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this review, 6 January 2014
Dear Guest,

Thank you for taking the time to post a review on TripAdvisor.

I was delighted to read that you had a positive stay experience and that you found the facilities and service excellent.

The team and I hope to have the opportunity of welcoming you back to Raffles Dubai.

Best regards

Ayman Gharib
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (760)
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san francisco
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 December 2013

We stayed at Raffles for 3 nights at the beginning of this month and had a wonderful room on the club floor and great service. The hotel and rooms are very well maintained. The staff at the Concierge desk went out of their way to assist us, as did the staff at the desk on the club floor. The room was larger than most hotels provide and had a balcony with comfortable chairs so that we could sit outside and enjoy the fresh air. As other reviewers have noted, the hotel is attached to the WAFI mall which does not seem to be at its prime and has lots of empty stores and not many customers. The location was not one that I would necessarily choose again, but there are plenty of taxis and the Big Red Bus with hop on and hop off service stops at the WAFI mall so that's convenient also. Their breakfast buffet is fantastic, one of the best we've had ever, with a very large middle Eastern selection and a large western selection, as well as amazing pastries. The only disappointment was the hotel restaurant where the dinner was extremely over priced and not up to their breakfast standards.

Room Tip: The Club floor was well worth the extra cost.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bkberkeley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this review, 6 January 2014
Dear Guest,

Thank you for taking the time to post a review on TripAdvisor.

We were pleased to read that you had enjoyed your three nights stay and that you had great service from the club room staff and concierge team.

Furthermore, it was wonderful to hear your comments about breakfast and the selection available. That said, thank you for your remarks about your dinner experience which I have shared with the Executive Chef for his review.

The team and I hope to have the opportunity of welcoming you back on another occasion - thank you for choosing Raffles Dubai.

Best regards

Ayman Gharib
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manama
Level 4 Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 December 2013

This is one of the top luxurious hotels in Dubai, gov entities normally use it to host diplomatic guests. I took the club rooms, very elegant, very spacious all the possible things u look for in a 5 stars hotel. staff were very helpful and cheerful. An added value for the hotel is that it's connected to wafi mall. The break fast is perfect I couldn't ask for any thing to be changed or added.

To negative points: in the rooms the sound prof not that good, specially for connected rooms we hated the noise coming from the neighbor.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mohd F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this review, 6 January 2014
Dear Guest,

Thank you for writing a review on TripAdvisor about your recent experience at Raffles Dubai.

The team and I were pleased to hear that you had enjoyed your stay and that found us to be one of the top luxurious hotels in Dubai.

That said, I was disappointed to learn that you were disturbed by your neighbour during your stay. If you do return in the future please let us know and we will ensure you are allocated a room away from any possible disturbance.

We hope to have the pleasure of being able to welcome you back to Raffles Dubai.

Best regards

Ayman Gharib
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level 6 Contributor
161 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 17 December 2013

Raffles Dubai has some of the largest hotel rooms (for non-suites) I've encountered, and they are clean, well maintained, and well appointed. The location is away from the main business district (it is located next to Dubai Healthcare City on the Metro's green line), but its location works because of its self-contained nature with a first-rate spa, excellent restaurants, and facilities. Rooms facing the main room can be noisy because of the traffic, but the sliding glass balcony doors seem to do a good job of baffling the noise. It would be nice to take advantage of the spacious balcony lounge chairs during the day, except for the noise. A pool view is nice but not a deal breaker.

The international staff is very attentive and responsive. I had only one problem. At breakfast one morning, coffee never came after it was requested. Then, no one came by with refills. I had to ask each time the cup was empty. On other mornings, I was given a small carafe of coffee, which was a welcome touch.

The concierge service was helpful but seemed to fall short of expectations, compared to other top-tier hotels. When a concierge was busy with another guest, I was waved away with a motion to see the reception desk. I was there on instructions from another concierge to pick up a reservation voucher, which was waiting for me at the concierge desk. The effort to expedite service was well intended, but it came across as dismissive. Perhaps there should be more than one concierge on duty during the evening.

Aside from that, I still think highly of Raffles Dubai and would recommend it. The hotel is attached to the WAFI Mall, which seems to be going through a transition. There were quite a few vacant storefronts, and mall traffic was lacking, even on the weekend, compared to other malls. I did patronize two restaurants there, and they were quite good.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this review, 6 January 2014
Dear Guest,

Thank you for taking the time to share your comments on TripAdvisor.

I was pleased to read that you had an enjoyable stay and that you found the staff attentive and responsive.

That said, thank you for sharing your feedback about your interaction with the concierge team and the coffee incident one morning. I would like to assure you that all remarks whether positive or constructive are used to enhance our service standards. Thank you for bringing this to our attention.

The team and I hope to have the opportunity of welcoming you back on another occasion - thank you for recommending Raffles Dubai.

Best regards

Ayman Gharib
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait, Al Kuwayt, Kuwait
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 December 2013

the hotel is one of my favorite hotel/chain that I've ever experienced. Dubai Raffles was the starting point of gaining my loyalty toward Raffles chain around the world. the hotel provide an exceptional hospitality service that you can ever experience. the staff/senior staff are always helpful and ensure the comfort of the guest. the staff will never hesitate to fulfill your request and make sure that your requirements are met as beyond your expectation.

When I met the master chef of the restaurants in the elevator and introduce himself and asked me for any assistance, I figured out that what does real hospitality means.

their standard rooms very big and luxurious the amenities are super compared to other hotels.

I highly recommend anyone to select this hotel for any type of journey!

a very special thanks for raffles family for making my stay enjoyable as always.

Room Tip: All rooms are great!
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thenayyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this review, 5 January 2014
Dear Guest,

Thank you for taking the time to post a review on TripAdvisor.

I was delighted to hear that you enjoyed you stay and that you have since become an ambassador for Raffles Hotels & Resorts.

Furthermore, thank you for your kind words about the staff which I have shared with them directly.

The team and I hope to have the pleasure of welcoming you back on another occasion - thank you for choosing Raffles Dubai.

Best regards

Ayman Gharib
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
Reviewed 16 December 2013

My wife and I stayed at Raffles for two weeks, during which time we visited many other hotels for dinner or drinks. Raffles in a class by itself. Not centrally located, it's a cheap cab ride anywhere. The service is exceptional; the pool is almost always empty; the concierge staff of the highest order. You can visit a hundred hotels in Dubai, but Raffles is the only one you need to stay at.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andrew p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this review, 5 January 2014
Dear Guest,

Thank you for taking the time to share a review on TripAdvisor.

I was pleased to hear that you had a positive stay and that you had found the staff exceptional.

Thank you for choosing Raffles Dubai - the team and I hope to have the pleasure of welcoming you back on another occasion.

Best regards

Ayman Gharib
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
prince george bc
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 December 2013

In December, we were fortunate enough to visit Raffles Dubai for the second time; and were
not disappointed. The entire staff is friendly, but very professional to make sure you have
anything you may need. Buffet breakfast is an experience in itself; as well enjoyed the Fire
and Ice Restaurant for dinner. I would highly recommend this hotel to anyone, whether for
pleasure, or for business.
I cannot think of one reason why one would stay in any other hotel in Dubai.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SPUDDYPG118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this review, 5 January 2014
Dear Guest,

Thank you for sharing your experience on TripAdvisor.

I was very pleased to hear that you had returned for a second stay and that it had been just as enjoyable as the first.

Furthermore, thank you for your kind words about the staff which I have shared with the entire team at the hotel.

Thank you for recommending Raffles Dubai - we hope to be able to welcome you back for a third visit.

Best regards

Ayman Gharib
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Raffles Dubai

Property: Raffles Dubai
Address: Sheikh Rashid Road | Wafi, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Dubai
#1 Romantic Hotel in Dubai
#1 Spa Hotel in Dubai
#2 Luxury Hotel in Dubai
#4 Family Hotel in Dubai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Raffles Dubai 5*
Number of rooms: 252
Official Description (provided by the hotel):
A stunning landmark hotel in a distinctive pyramid shape merges Asian style with an Egyptian aesthetic. Ideally located in the city center with a shopping adventure lies around the corner as Raffles Dubai adjoins Wafi mall, one of Dubai's most exclusive shopping and leisure destinations, home to hundreds of boutiques offering an extensive selection of international haute couture, jewelries and gifts in addition to nearby authentic souks, including the impressive Khan Murjan, offering traditional crafts by artisans from the region. Featuring 252 luxurious rooms and suites, this award-winning Dubai hotel offers some of the most spacious rooms in the city, each with generously-sized private balconies. Brilliant contemporary interiors, faultless service and 7 superb restaurants and bars offering an extensive array of dining, entertainment and clubbing options, while Raffles Spa beckons with a pampering menu to emerge transformed, like a lotus that journey from bud to the radiance of full bloom. ... more   less 
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Also Known As:
Raffles Dubai Hotel Dubai
Raffles Hotel Dubai
Dubai Raffles Hotel

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