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“Great service at a great hotel”
Review of Raffles Dubai

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Raffles Dubai
Ranked #2 of 545 Hotels in Dubai
Certificate of Excellence
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great service at a great hotel”
Reviewed 17 January 2014

The property is well maintained and offers a lot of great services, rooms are large, spacious with a middle eastern touch and the service was outstanding. I had some initial hiccups in terms of bookings and checking in but Sai Rasam (duty manager at the time) went out of his way to make sure that I was compensated for these issues and the rest of my stay was relaxing and a lot of fun. Definitely recommend the hotel to anyone.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vikas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this review, 23 January 2014
Dear Guest,

Thank you for taking the time to share your comments on TripAdvisor.

I was delighted to hear that despite some initial hiccups you had a positive stay experience and that you would recommend our hotel to other travellers.

Furthermore, it was wonderful to read that Sai had gone out of his way to rectify these errors and that he had made the overall difference.

Thank you for choosing Raffles Dubai - the team and I hope to have the opportunity of welcoming you back on another occasion.

Best regards

Ayman Gharib
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,303 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (755)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
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  • Spanish first
  • Swedish first
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  • Any
English first
Melbourne
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 January 2014 via mobile

Raffles has outdone itself! Fabulous value and generosity. Genuine people and great culture. Food is excellent and really helpful staff. Attention to detail and engage well in the right way with guests. Great big rooms too! Impressive hotel. Definitely first choice for our next stay.

Stayed January 2014, travelled as a couple
Helpful?
1 Thank c_and_a_Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this review, 22 January 2014
Dear Guest,

Thank you for taking the time to share your review on TripAdvisor.

We were delighted to hear your wonderful comments about the hotel and to learn that we would be your first choice if you were to visit the region again.

Furthermore, it was lovely to read that you had enjoyed the food and that the staff had been attentive and helpful.

Thank you for choosing Raffles Dubai - we look forward to the opportunity of welcoming you back on another occasion.

Best regards

Ayman Gharib
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waipukurau, Hawke's Bay, New Zealand
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 January 2014 via mobile

My daughter and I had a spa day the whole experience was wonderful and we topped it off with the raffles delicious cream scones the staff were very professional and attentive the atmosphere was calm and welcoming it is worth a visit and we shall go back

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maureen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this review, 22 January 2014
Dear Guest,

Thank you for taking the time to post a review.

I was delighted to hear that you and your daughter had enjoyed your spa day and afternoon tea.

We do hope to be able to welcome you both back on another occasion.

Best regards

Ayman Gharib
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 January 2014

Excellent hotel - staff is helpful, rooms are clean and stylish (including your choice of lighting settings), quiet, secure, and spacious. What a welcome change from the tiny rooms in some other countries. To top it off, the rooftop bar has great views.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AFone16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this review, 21 January 2014
Dear Guest,

Thank you for taking the time to share your comments on TripAdvisor.

I was pleased to read that you had a positive stay experience and that you find the rooms clean and stylish.

Furthermore, it was lovely to hear that the staff were helpful.

Thank you for choosing Raffles Dubai - we look forward to the opportunity of welcoming you back on another occasion.

Best regards

Ayman Gharib
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 January 2014

I wish to send my sincere thanks to all Raffles Staff for making our stay again a memorable one. As a Raffle Ambassador, it is always great to be at "Home". Raffles Dubai is always a home away from home. They understand your needs and ensure they meet all. Staff, always pleasant.

I would like to recognise the following:
Samson (Chef) - Wonderful recipes, keeps the Raffles standard and a great asset to Raffles Dubai !!! keep the good work samson your work is excellent!!!

Zain- Excellent job you are doing your teas are excellent

Kira ( Burtler) - Fantastic job !!! - thank you

Sai Rasam - Thank you so much for the excellent way you managed my stay.

George ,Robinson, Margaret, Fredrick, Olga, Ronald and all at the Raffles club .

Thanks again !!!!

Room Tip: Pool view or Botanical Garden View.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pidahosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this review, 21 January 2014
Dear Guest,

Thank you for taking the time to post a review on TripAdvisor.

I was absolutely delighted to read the list of the staff names that have helped make your visits to Raffles Dubai memorable.

I have shared your feedback with each and everyone one of them and they were as pleased as I was to hear your comments.

Thank you for making Raffles your home in Dubai - we look forward to the pleasure of welcoming you back.

Best regards

Ayman Gharib
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 January 2014

We stayed at the Raffles Hotel during our honeymoon in September 2013 and I have to confess that everything was perfect, from room cleanliness to the customer/room service was impeccable. We would recommend staying in the Club rooms to take advantage of the complimentary afternoon tea. I would also highly recommend dining at the Fire and Ice restaurant - the steak I ordered (after being given advice by the head waiter on the different steaks on the menu) was amazing. The staff even presented us with a cake knowing that it was our honeymoon - a very nice gesture to top off a wonderful meal! Will definitely be staying there when we visit Dubai again.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank QS29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this review, 21 January 2014
Dear Guest,

Thank you for taking the time to share your comments on TripAdvisor.

I was delighted to hear that we helped make your honeymoon special and that you found everything perfect.

Furthermore, it was lovely to read that you had enjoyed your meal in Fire & Ice as well as the afternoon tea in the club lounge.

The team and I do hope to have the opportunity of welcoming you back on another occasion - thank you for choosing Raffles Dubai.

Best regards

Ayman Gharib
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greater London, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 January 2014

A fantastic hotel with true attention to detail and great value for money! The club room upgrade is worth every dollar with personal check-in/check-out service, afternoon tea and pre-dinner coctail and canapées. Had dinner at the Japanese TOMO restaurant that has a lovely view from the terrace. Will stay at the Raffles next time we visit UAE!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scalatraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Raffles Dubai

Property: Raffles Dubai
Address: Sheikh Rashid Road | Wafi, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Dubai
#1 Romantic Hotel in Dubai
#1 Spa Hotel in Dubai
#2 Luxury Hotel in Dubai
#4 Family Hotel in Dubai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Raffles Dubai 5*
Number of rooms: 252
Official Description (provided by the hotel):
A stunning landmark hotel in a distinctive pyramid shape merges Asian style with an Egyptian aesthetic. Ideally located in the city center with a shopping adventure lies around the corner as Raffles Dubai adjoins Wafi mall, one of Dubai's most exclusive shopping and leisure destinations, home to hundreds of boutiques offering an extensive selection of international haute couture, jewelries and gifts in addition to nearby authentic souks, including the impressive Khan Murjan, offering traditional crafts by artisans from the region. Featuring 252 luxurious rooms and suites, this award-winning Dubai hotel offers some of the most spacious rooms in the city, each with generously-sized private balconies. Brilliant contemporary interiors, faultless service and 7 superb restaurants and bars offering an extensive array of dining, entertainment and clubbing options, while Raffles Spa beckons with a pampering menu to emerge transformed, like a lotus that journey from bud to the radiance of full bloom. ... more   less 
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Also Known As:
Raffles Dubai Hotel Dubai
Raffles Hotel Dubai
Dubai Raffles Hotel

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