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“Business or Pleasure?”
Review of Raffles Dubai

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Raffles Dubai
Ranked #2 of 545 Hotels in Dubai
Certificate of Excellence
Horsham, West Sussex
Level Contributor
45 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Business or Pleasure?”
Reviewed 22 January 2014

Just returned from a 5 night break to escape UK weather. Have visited Dubai as a cruise stop, but effectively this was our first Dubai city-break stay. Just wanted to chill by the pool and relax. Raffles selected based on Trip Advisor reviews and a great value British Airways package.
Chose to be collected from the airport by one of the hotel's fleet - a Maserati - great fun but as only a 10 minute trip, probably a touch extravagant (and almost 10 times the cost of a taxi). We arrived at the hotel at 9.30am after an overnight flight. Delighted our room was available at that early hour - and check-in took place seamlessly in our room. Outstanding first impressions of hotel, suite and service.
We chose a Club room - very good size (and probably not worth the extra for a suite) - which included buffet breakfast (one of the best we have experienced) plus Club benefits of afternoon tea and evening cocktails and canapés which were all included and avoided the need to pay steep'ish hotel restaurant prices. That said, whilst we avoided the hotel restaurants we did dine en-suite once - the quality and service were good and the price (relatively) reasonable.
High spec room features - we wanted for nothing. Spacious and comfortable. Make-up and turn-down services were excellent.
Used the Spa and pool area every day. Never busy and well maintained. Here's the issue - the pool is adjacent to a freeway and noisy. Don't come here for peace and quiet - we expect there are better pools in other hotels located closer to/on the beach.
In summary - great service; beautiful hotel interior/facilities; excellent room; super facilities and we enjoyed the Club benefits.
However, the location won't suit everyone. 10 mins by taxi to airport and/or downtown/Dubai Mall area means it's convenient, but quite some distance from the beach resorts and relatively isolated (apart from the WAFI shopping mall which can be accessed from the lobby). The adjoining road network can be busy - so there is some noise around the pool area. Our impression is the hotel caters more for business/conference guests rather than holidaymakers.
Business or pleasure is the important choice to make. Would we stay again? Definitely, but if it is for another winter sunshine break we'll probably try one of the Jumeirah beach hotels next time.

Room Tip: Ask for the highest possible floor with a view of the city skyline
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Palmeat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this review, 2 February 2014
Dear Guest,

Thank you for taking the time to share your comments on TripAdvisor,

I was pleased to hear that overall you had a positive stay experience and that enjoyed the club lounge and associated benefits.

Furthermore, I was delighted to read your description of the room and to learn you both wanted for nothing.

That said, we have noted your comments about the pool and the surrounding noise and would like to thank you for your observations. Please do let us assure you that we welcome as many travellers here on leisure as we do business, though as you correctly mentioned we are not located next to a beach.

Thank you so much for reviewing Raffles Dubai – we do hope to have an opportunity to welcome you back for a return visit.

Best regards

Ayman Gharib
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Melbourne, Australia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 January 2014

I don't even know where to start with Raffles Dubai. My boyfriend and I are only 19 and 20, and it absolutely killed our pockets to stay here. However, after a month in hostels throughout Europe we thought we would treat ourselves on our way back home to Melbourne. Oh my god, was it worth it...

Raffles just blew my mind in every single aspect. The building itself is stunning, and I nearly fainted when I saw the lobby. The pool and spa facilities are amazing as well as all the restaurants. Our room was huge, with a view of the city and pool that kept me speechless. The room was spotless and made up everyday to such a beautiful standard. It was more then we could have ever dreamed for.

Yes the facilities and the rooms, and pretty much everything within the building are above and beyond 5 star standard but what really makes this hotel so special is the staff. Every single staff member is so kind, friendly and helpful, always going out of their way to help. Raffles management should be grateful for every single one of them, because it is these people that make your hotel what is it.

Also, a big thankyou to the staff that made us feel so welcome even though we clearly didn't fit in the theme of people who would normally stay here, and despite the fact we almost fell asleep on the lobby couches waiting for our room to be ready after a huge flight.

So overall I will never forget my stay here, and I couldn't recommend it highly enough, it is truly of world class standard.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sp1773
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this review, 29 January 2014
Dear Guest,

Thank you for taking the time to share your wonderful feedback on TripAdvisor.

I was delighted to read that you and your boyfriend had decided to splash out and that your stay had exceeded all of your expectations.

I was also very pleased to hear that the staff made you both feel welcome and at home.

Thank you for recommending Raffles Dubai - the team and I look forward to the opportunity of welcoming you back on another occasion.

Best regards

Ayman Gharib
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 January 2014

Our family stayed at Raffles on a stopover from Europe. Four of us were very comfortable in a Raffles club room with lounge access. The service throughout the hotel was excellent and staff were always willing to do whatever was required. The club lounge was hit and miss, excellent for the evening canape, average for breakfast and afternoon tea. For breakfast you're better off at the main buffet downstairs where the choice and quality are superb. The hotel is not in the heart of Dubai but everywhere is a short taxi ride away, depending on the traffic. Although the hotel is attached to the WAFI mall, there's not much going on there and you're better off at the Mall of Emirates, it can be a ten minute cab ride away, no one seems to walk in Dubai. This is a really good hotel that deserves its high rating on TA.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this review, 26 January 2014
Dear Guest,

Thank you for taking the time to share your review on TripAdvisor.

We were pleased to hear that you and your family enjoyed your stay and that you found the service excellent.

Furthermore, thank you for your comments and feedback about the food and beverage in the club lounge. For all our club guests a limited breakfast buffet is available in the lounge or we also, as you correctly mentioned, serve a full breakfast in Azur. Every travellers needs are different therefore based our guest feedback we have given you both options for you to choose from.

We do hope that you had a smooth onward journey and we look forward to the opportunity of welcoming you back on another occasion.

Best regards

Ayman Gharib
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saudi Arabia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 January 2014

I stayed there for a week wit hubby.
trip was mix between some business and mostly relaxation.
our choice was perfect , as our stay there was flawless . very friendly staff . helpful and smiling.
the room was spacious with a nice view on the pool. well maintained facilities . the spa experience there was top perfect too , easy booking no hassles.
location was perfect for us , near the dubai health care city , like literally 600 meter away .
the dubai health care city metro station is also very close by .
also the hotel was connected to wafi city mall , which is a nice small quite mall if u prefer that .
but if u were looking for more shops , dubai mall is around 10 minutes drive also .
also since we had a long week say there , wadi have a carrfour supermarket which is conveint
but we didn't need it at that time.
all in all , totally

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rawan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this review, 23 January 2014
Dear Guest,

Thank you for taking the time to share your comments on TripAdvisor.

I was delighted to hear that you and your husband enjoyed the business and pleasure part of your vacation and that your stay was flawless.

Furthermore, it was lovely to read that you found the staff friendly and helpful.

Thank you for choosing Raffles Dubai - the team and I hope to have the pleasure of welcoming you back on another occasion.

Best regards

Ayman Gharib
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 January 2014

The property is well maintained and offers a lot of great services, rooms are large, spacious with a middle eastern touch and the service was outstanding. I had some initial hiccups in terms of bookings and checking in but Sai Rasam (duty manager at the time) went out of his way to make sure that I was compensated for these issues and the rest of my stay was relaxing and a lot of fun. Definitely recommend the hotel to anyone.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vikas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this review, 23 January 2014
Dear Guest,

Thank you for taking the time to share your comments on TripAdvisor.

I was delighted to hear that despite some initial hiccups you had a positive stay experience and that you would recommend our hotel to other travellers.

Furthermore, it was wonderful to read that Sai had gone out of his way to rectify these errors and that he had made the overall difference.

Thank you for choosing Raffles Dubai - the team and I hope to have the opportunity of welcoming you back on another occasion.

Best regards

Ayman Gharib
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 January 2014 via mobile

Raffles has outdone itself! Fabulous value and generosity. Genuine people and great culture. Food is excellent and really helpful staff. Attention to detail and engage well in the right way with guests. Great big rooms too! Impressive hotel. Definitely first choice for our next stay.

Stayed January 2014, travelled as a couple
Helpful?
1 Thank c_and_a_Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this review, 22 January 2014
Dear Guest,

Thank you for taking the time to share your review on TripAdvisor.

We were delighted to hear your wonderful comments about the hotel and to learn that we would be your first choice if you were to visit the region again.

Furthermore, it was lovely to read that you had enjoyed the food and that the staff had been attentive and helpful.

Thank you for choosing Raffles Dubai - we look forward to the opportunity of welcoming you back on another occasion.

Best regards

Ayman Gharib
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waipukurau, Hawke's Bay, New Zealand
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 January 2014 via mobile

My daughter and I had a spa day the whole experience was wonderful and we topped it off with the raffles delicious cream scones the staff were very professional and attentive the atmosphere was calm and welcoming it is worth a visit and we shall go back

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maureen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, Manager at Raffles Dubai, responded to this review, 22 January 2014
Dear Guest,

Thank you for taking the time to post a review.

I was delighted to hear that you and your daughter had enjoyed your spa day and afternoon tea.

We do hope to be able to welcome you both back on another occasion.

Best regards

Ayman Gharib
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Raffles Dubai

Property: Raffles Dubai
Address: Sheikh Rashid Road | Wafi, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Dubai
#1 Spa Hotel in Dubai
#1 Romantic Hotel in Dubai
#2 Luxury Hotel in Dubai
#4 Family Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Raffles Dubai 5*
Number of rooms: 252
Official Description (provided by the hotel):
A stunning landmark hotel in a distinctive pyramid shape merges Asian style with an Egyptian aesthetic. Ideally located in the city center with a shopping adventure lies around the corner as Raffles Dubai adjoins Wafi mall, one of Dubai's most exclusive shopping and leisure destinations, home to hundreds of boutiques offering an extensive selection of international haute couture, jewelries and gifts in addition to nearby authentic souks, including the impressive Khan Murjan, offering traditional crafts by artisans from the region. Featuring 252 luxurious rooms and suites, this award-winning Dubai hotel offers some of the most spacious rooms in the city, each with generously-sized private balconies. Brilliant contemporary interiors, faultless service and 7 superb restaurants and bars offering an extensive array of dining, entertainment and clubbing options, while Raffles Spa beckons with a pampering menu to emerge transformed, like a lotus that journey from bud to the radiance of full bloom. ... more   less 
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Also Known As:
Raffles Dubai Hotel Dubai
Raffles Hotel Dubai
Dubai Raffles Hotel

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