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“What a wonderful Hotel” 5 of 5 bubbles
Review of Raffles Dubai

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Raffles Dubai
Ranked #2 of 544 Hotels in Dubai
Certificate of Excellence
Nicholls
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“What a wonderful Hotel”
5 of 5 bubbles Reviewed 8 July 2014

We had a short holiday in Dubai on our way to the UK. We have never stayed in such a magnificent hotel. And whilst the rooms and the hotel itself is fantastic, it is the staff who really made the holiday. Their attentiveness, courtesy and wonderful service made us feel like royalty. There was nothing too hard for them to do from remembering who we were when we went to pool (including where we sat and drank!) through to organising a last minute dinner on the balcony overlooking the Dubai fountain (including getting us there in the hotel taxi). We took the club option and we would thoroughly recommend that as it's great value for money. Thank you Raffles for a fantastic holiday! Just remember to tip cleaners and see what surprises you get only about 5 Durham a day well worth it

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Raffles Hotels & Resorts

Helpful?
3 Thank Damian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this review, 16 July 2014
Dear Guest,

Thank you for taking the time to share your comments on TripAdvisor.

I was delighted to read through your review and to learn that the it was the team members which really made your holiday. It was lovely to hear how they had made you feel like royalty with their attentiveness and courtesy.

Please rest assured that your remarks have been shared with everyone at the hotel as they really are testament to the hardwork and focus that each and every staff member gives to our guests.

We do hope to have the opportunity of welcoming you back on another occasion - thank you so much for choosing Raffles Dubai.

Best regards

Ayman Gharib
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

3,171 reviews from our community

Traveller rating
    2,803
    273
    65
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See reviews for
623
1,299
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (725)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Cologne Germany
Level Contributor
66 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

This was a perfect stay for my business trip. The hotel associates were all very helpful and I felt very much at home here. The room was very comfortable and the bathroom facilities excellent. I felt that the security at this hotel was very good Indeed.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Raffles Hotels & Resorts

Helpful?
1 Thank johnHCologneGermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this review, 16 July 2014
Dear Guest,

Thank you for taking the time to post a review on TripAdvisor.

I was very pleased to hear that you had a perfect stay and that overall you felt at home during your stay.

The team and I would like to thank you for choosing Raffles Dubai - we do hope to have the opportunity of welcoming you back on another occasion.

Best regards

Ayman Gharib
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Launceston, Australia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

What can i say that others haven't - stayed in a glorious club suite with oodles of room and every amenity you could possibly want at Dubai World Cup time. The staff were all absolutely superb, dedicated to making sure that our stay was the best it could possibly be. Special mentions to Adnan, Margaret, Kennedy and the wonderful Mai (from the concierge desk -think that is how your name is spelt!). Mai lent us her personal mobile in case we had trouble meeting the Maserati organised to pick us up from the races- above and beyond the call of duty. The only complaint I had was about the rude guest who argued with his companion outside our door one night- not the hotel's fault, but they offered to move us and when we declined they left us a lovely plate of treats. The full breakfast in the main area was superb and the breakfast and cocktail service in the club lounge were very good as well. I think it would be near impossible to top the service at this hotel. The one small issue could be the option of complimentary airport transfers. We will definitely be staying again!

Room Tip: Club rooms definitely worth the extra expenditure
See more room tips
  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank bronwyn b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this review, 16 July 2014
Dear Guest,

Thank you for taking the time to post such a wonderful review on TripAdvisor.

It was a delight to hear your comments and to learn that you would consider Raffles to be one of the best hotels you had ever stayed in.

Furthermore, that you for your individual mentions of the staff members who went beyond your service expectations. The example given of how Mai went above and beyond her call of duty was a pleasure to read - rest assured she has been praised for her effort. This is something which comes from our team members individually and cannot be trained. It just shows how lucky I am to work with the colleagues of the hotel.

We do hope to have the pleasure of welcoming you back on another occasion - thank you for choosing Raffles Dubai.

Best regards

Ayman Gharib
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Petoskey, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 July 2014

I am an extensice traveller and I have found that Raffles offers unmatched room sizes, exceptional comfort and in-room ameneties an amazing rainfall shower. The service is great and the staff friendly and very helpful. There are many good restaurants to chose from in the Wafi complex and a nice shopping center attached. It is by far my favorite hotel in Dubai. Try it and you will love it too.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank EliChedid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this review, 16 July 2014
Dear Guest,

Thank you for taking the time to share your remarks on TripAdvisor.

I was delighted to hear that you find our rooms of a good size as well as comfortable.

Furthermore, it was pleasing to read that you found the service great and staff friendly.

The team and I would like to thank you for choosing Raffles Dubai - we look forward to the opportunity of welcoming you back on another occasion.

Best regards

Ayman Gharib
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
126 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed 4 July 2014

Hard to fault this hotel. Our room was huge and very comfortable. All the staff we met were helpful and courteous. Wonderful breakfast, and we loved the gardens. To come out of the pool and find iced water next to your chair was a nice surprise. If I come back to Dubai I would love to stay here again.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank BronwenSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this review, 16 July 2014
Dear Guest,

Thank you for taking the time to post your feedback on TripAdvisor.

It was a delight to read that you could not find fault with the hotel and to hear that your room was huge and comfortable.

Furthermore, it was lovely to learn that you had enjoyed breakfast as well as the service by the pool.

We do hope to have the pleasure of welcoming you back again - thank you for choosing Raffles Dubai.

Best regards

Ayman Gharib
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 July 2014

Thank you Raffles we had an amazing stay and can't wait to go back. The hotel staff were the best we have ever experienced and couldn't do enough for us. Book the exec room if you can which is amazing value for money!

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Raffles Hotels & Resorts

Helpful?
2 Thank Beth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this review, 16 July 2014
Dear Guest,

Thank you for taking the time to post your review on TripAdvisor.

I was delighted to read that you had an amazing stay and that the staff could not do enough to ensure that you were comfortable.

We do hope to have the pleasure of welcoming you back on another occasion - thank you for choosing Raffles Dubai.

Best regards

Ayman Gharib
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seoul
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 July 2014

Raffles Dubai is an unique & wonderful hotel in Dubai. people are very professional and treat me like a family. Room and decoration is wonderful and service they provided me was responsive and timely.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Raffles Hotels & Resorts

Helpful?
1 Thank Hyon-doo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this review, 16 July 2014
Dear Guest,

Thank you for taking the time to share your feedback on TripAdvisor.

I was delighted to read that you were treated as family and that overall you found the hotel and service wonderful.

The team and I would like to thank you for choosing Raffles Dubai - we do hope to have the opportunity of welcoming you back on another occasion.

Best regards

Ayman Gharib
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Raffles Dubai

Property: Raffles Dubai
Address: Sheikh Rashid Road | Wafi, Dubai 121800, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Dubai
#1 Spa Hotel in Dubai
#1 Business Hotel in Dubai
#2 Luxury Hotel in Dubai
#4 Family Hotel in Dubai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Raffles Dubai 5*
Number of rooms: 252
Official Description (provided by the hotel):
A stunning landmark hotel in a distinctive pyramid shape merges Asian style with an Egyptian aesthetic. Ideally located in the city center with a shopping adventure lies around the corner as Raffles Dubai adjoins Wafi mall, one of Dubai's most exclusive shopping and leisure destinations, home to hundreds of boutiques offering an extensive selection of international haute couture, jewelries and gifts in addition to nearby authentic souks, including the impressive Khan Murjan, offering traditional crafts by artisans from the region. Featuring 252 luxurious rooms and suites, this award-winning Dubai hotel offers some of the most spacious rooms in the city, each with generously-sized private balconies. Brilliant contemporary interiors, faultless service and 7 superb restaurants and bars offering an extensive array of dining, entertainment and clubbing options, while Raffles Spa beckons with a pampering menu to emerge transformed, like a lotus that journey from bud to the radiance of full bloom. ... more   less 
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Also Known As:
Raffles Dubai Hotel Dubai
Raffles Hotel Dubai
Dubai Raffles Hotel

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