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“Beautiful Hotel! Fantastic service”
Review of Raffles Dubai

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Raffles Dubai
Ranked #2 of 546 Hotels in Dubai
Certificate of Excellence
Brentwood, United Kingdom
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Beautiful Hotel! Fantastic service”
Reviewed 25 July 2014

Our son had recently moved to Dubai to work ( he is a Chef) and he recommended that we stay here!

The hotel is 10 minutes from the airport, but not at the beach. This wasn't a problem the pool on the 4th floor is spectacular, has a working water clock.

Food and Service was outstanding, thank you Kirsten Brown !

Try the restaurant in downtown Vida hotel, La Serre - amazing.

Room Tip: Club Level Rooms are excellent
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Debbie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this review, 4 August 2014
Dear Guest,

Thank you for taking the time to share your feedback on TripAdvisor.

I was very pleased to read that you were recommended to stay here and that we exceeded your service expectations.

Furthermore, it was lovely to hear that Kirsten Brown and the food service team ensured you were well looked after.

We do hope to have the opportunity of welcoming you back on another occasion - thank you for choosing Raffles Dubai.

Best regards

Ayman Gharib
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (760)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
London, United Kingdom
Level 4 Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 July 2014

Raffles Dubai ticks all the boxes as one truly feels part of the Raffles family.The service is unparralled! The hotel is beautiful with wonderful gardens.The staff exceptional in all that they do! Raffles Dubai is attached to the Wafi shopping centre, with a souk and wonderful shopping.The staff are consistenly obliging, friendly, and go out of thier way to help in any way possible.The rooms are spacious and beautifully appointed with balconies, wonderful bathrooms and all that one could wish for.The moment one walks in you feel completely at home and stress free. This is possibly to do with all the smiling welcoming faces and the soothing smell of lemongrass in the lobby.Thank you Raffles once more for being pure gold!



  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Raffles Hotels & Resorts

Helpful?
Thank Natalie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this review, 3 August 2014
Dear Guest,

Thank you for taking the time to post another pure gold review on TripAdvisor.

It was wonderful to read that you feel part of the Raffles family and that you find the service exceptional.

The team and I would like to thank you for choosing Raffles - we look forward to welcoming you back to your home in Dubai.

Best regards

Ayman Gharib
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2014

We wanted to have a short stopover in Dubai on return to New Zealand from Europe and chose Raffles because of trip Advisor and Booking.com recommendation also there was a deal on because it was off season. The experience was outstanding and while we would not normally pay full 5 star hotel prices while on holiday this hotel was so good I would make an exception next time I travel through Dubai.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Raffles Hotels & Resorts

Helpful?
Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this review, 3 August 2014
Dear Guest,

Thank you for taking the time to share your feedback on TripAdvisor.

It was lovely to read that you had chosen to stay with us based on other guest reviews and that we had exceeded your service expectations.

We do hope to have the opportunity of welcoming you back again - thank you for choosing Raffles Dubai.

Best regards

Ayman Gharib
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Andrews, United Kingdom
Level 5 Contributor
67 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 22 July 2014

I've been going to Dubai for ten years almost monthly and used to stay in a different hotel until it changed management and subsequently all the staff too, I chose Raffles because of its excellent location in the centre of the city close to the airport. I was blown away with my first stay. From then on I knew that I would stay at Raffles forever when I come to Dubai. 

The staff here have outperformed every other hotel I have ever stayed in across 45 different countries. The biggest difference is that they listen to their guests and remember. I couldn't believe how they would remember my coffee or fruit preferences and pick up on subtle things I said about what I liked and didn't like. This hotel is at the cutting edge of hospitality down to the carefully selected and highly trained staff. 

Of course behind the amazing staff is a wonderful hotel with no expense spared in the decor and facilities, some of the largest rooms in Dubai and a certain decadence that new hotels totally lack. 

Raffles Dubai is one very impressive package that is exemplary in a city with such strong hotel competition. But someone has to be number one and the staff here wanted it more than any where else which is evident in their sincere hard work. 

A stay here will be more than memorable.

Room Tip: The Club Rooms are excellent value for money, ask for a Garden view if you don't to hear any tra...
See more room tips
  • Stayed May 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Alan1901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this review, 3 August 2014
Dear Guest,

Thank you for taking the time to post another fantastic review on TripAdvisor.

We are delighted to be able to welcome to your home in Dubai time and time again.

It is a pleasure to have you as our valued guest and we thank you sincerely for your continued support.

We look forward to the pleasure of welcoming you back to Raffles Dubai.

Best regards

Ayman Gharib
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dc
Level 5 Contributor
81 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 20 July 2014

Family have moved to Dubai and we decided to spend a few days at Raffles before moving in with them. It has always been my husband's dream to stay at Raffles and as we don't imagine being in Singapore again this was our chance. Everything was wonderful. The room was very spacious and all the amenities you could hope for. Sitting on the balcony in the morning with the paper and a cup of coffee overlooking the city was a delight. My husband treated me to a massage package and I can't say enough good things about that! Sitting in the bar area with Singapore and Dubai Slings was all part of the dream - and we all enjoyed very moment. All the staff are polite and helpful. We hope to return one day.

Room Tip: I can't imagine a bad room! We chose their standard room and it was huge, clean and comfortable...
See more room tips
  • Stayed February 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank eileen65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this review, 21 July 2014
Dear Guest,

Thank you for posting such a wonderful review on TripAdvisor.

It was lovely to hear that you stay had been a dream come true and that overall your stay had exceeded your expectations.

Furthermore, it was pleasing to read that you found all the staff polite and helpful and that you enjoyed every moment of your stay.

It was a pleasure to have you stay with us - we do hope to have the opportunity of welcoming you back to Raffles Dubai.

Best regards

Ayman Gharib
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 5 Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 20 July 2014

An excellent stay. Great staff, particularly the concierge, Siobhan Gorospe whose suggestions of restaurants and places to visit were invaluable. The rooms are large and comfortable, looking forward to returning.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
3 Thank Christine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this review, 21 July 2014
Dear Guest,

Thank you for taking the time to share your experience on TripAdvisor.

I was pleased to read that you had an excellent stay and that Siobhan's recommendations were invaluable.

The team and I would like to thank you for choosing Raffles Dubai - we do hope to have the pleasure of welcoming you back on another occasion.

Best regards

Ayman Gharib
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 July 2014

I stayed at the Raffles Dubai for 2 nights & I couldn't have asked for a better time. The front office agent that checked me in, Soukaina, made me feel at ease instantly & she was just a sweetheart! The moment your vehicle pulls up to the hotel entrance, all the employees make sure you are comfortable. I LOVE the Egyptian decor fused w/ asian style & the overall luxurious atmosphere. I also appreciate the fact that not once did I feel a snobby or pretentious attitude from any of the workers. Everytime I go through Dubai, I'll only be staying at Raffles from now on! Soukaina, you are amazing & THANK YOU again for making me feel completely at ease!!!!!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ConradDilag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this review, 21 July 2014
Dear Guest,

Thank you for taking the time to post a review on TripAdvisor.

I was delighted to read that you had a positive stay experience and that Soukaina and the team ensure you felt at ease and that you were comfortable.

We do hope to have the pleasure of welcoming you back on another occasion - thank you for choosing Raffles Dubai.

Best regards

Ayman Gharib
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Raffles Dubai

Property: Raffles Dubai
Address: Sheikh Rashid Road | Wafi, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Dubai
#1 Romantic Hotel in Dubai
#1 Spa Hotel in Dubai
#2 Luxury Hotel in Dubai
#4 Family Hotel in Dubai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Raffles Dubai 5*
Number of rooms: 252
Official Description (provided by the hotel):
A stunning landmark hotel in a distinctive pyramid shape merges Asian style with an Egyptian aesthetic. Ideally located in the city center with a shopping adventure lies around the corner as Raffles Dubai adjoins Wafi mall, one of Dubai's most exclusive shopping and leisure destinations, home to hundreds of boutiques offering an extensive selection of international haute couture, jewelries and gifts in addition to nearby authentic souks, including the impressive Khan Murjan, offering traditional crafts by artisans from the region. Featuring 252 luxurious rooms and suites, this award-winning Dubai hotel offers some of the most spacious rooms in the city, each with generously-sized private balconies. Brilliant contemporary interiors, faultless service and 7 superb restaurants and bars offering an extensive array of dining, entertainment and clubbing options, while Raffles Spa beckons with a pampering menu to emerge transformed, like a lotus that journey from bud to the radiance of full bloom. ... more   less 
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Also Known As:
Raffles Dubai Hotel Dubai
Raffles Hotel Dubai
Dubai Raffles Hotel

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