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Reviewed 16 August 2017

Outstanding hotel. Excellent service and staff. Room was great (Diplomatic Suite). Butler was brilliant. Restaurant was excellent (Solo) and my wife enjoyed the spa whilst I enjoyed the pool. Nothing but good to say.

Stayed: August 2017, travelled as a couple
Review collected in partnership with raffles.com
2  Thank m_cappuccitti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this reviewResponded 20 August 2017

Dear Guest,

Thank you for choosing Raffles Dubai and for sharing your feedback on Trip Advisor.

I am pleased that you had an outstanding stay with us. It is incredible to hear that you were comfortable in your Diplomatic suite, appreciated Solo Italian Restaurant and enjoyed the pool area.

We look forward to welcome you again soon.

Regards,
Ayman Gharib
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2017

Stayed at Raffles from 29 July-13 August 2017 and from the moment we arrived we were so pleased with our choice. We had stayed at another hotel in Dubai for our last 14 visits but due to falling standards and a lack of 2 way loyalty decided it was time for a change. A quick review of Trip Advisor led us to Raffles and had fabulous 15 night stay in a club room which was a great room and immaculately cleaned and serviced twice daily. We found that all the members of staff provided an excellent level of service in all departments of the hotel. I would not normally single out individuals but the fact that we got to know so many by name means I have to (anyone I have missed I apologise - it is not because you did not provide a great service merely my old memory!)From the pool:- Mody,Nik,Sidd,Joseph,Fatash, (may be incorrectly spelt) Picolino (A fantastic lifeguard who went about his job in a professional manner when children's parents thought he was a "babysitting service" and let the children do what they liked he corrected their wrongdoings without being offensive).Azur:- Wilfred,Herbert,Kingston,Abdel,Mercy, Philimena,Mocha - Club Lounge:- Oleksandra,(the epitome of top class customer service),Queenie,Mathew,Jo, - our butler Ramesh - you were all fantastic and a credit to Raffles. We made use of the Gym which was more than adequate and the staff in the Spa were equally great service providers but it was too dark to read most of the name badges! I find it hard to find fault with anything but would mention just the one:- the tiles area around the pool is an accident waiting to happen! The tiles are not only extremely hot (as you can imagine in 45 degree heat) but are also dangerously slippery when wet. Whilst I appreciate there are signs around the pool warning users of this it is almost impossible to expect, young children especially, to were appropriate footwear and not to run, though you did not have to run to slip. There are many products available today that negate or certainly reduce the heat and are non slippery, even when wet. I am sure Raffles would rather be spending the money pro-actively than settling a "damages" claim later?? We celebrated my wife's 60th birthday whilst there and Raffles made sure it was a memorable one - thank you.My daughter and her friend were in Dubai at the same time and visited us on a couple of occasions and were made to feel as welcome as if they were guests. So Mr Ayman Gharib - all I can say is a big thank you for a most memorable visit, you manage a fantastic product and you can expect to see us again in the future.

Room Tip: Club room 1021 was excellent all round.
  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
4  Thank lhollydene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this reviewResponded 20 August 2017

Dear Guest,

Thank you for choosing Raffles Dubai and for sharing your feedback on Trip Advisor.

I am delighted that you had a memorable stay with us. Happy belated birthday to your wife! It is wonderful to hear that you were impressed with our hotel cleanliness and high levels of service. Rest assured that all the colleagues mentioned in your review will be praised for their jobs well done.

Furthermore, I appreciate your suggestion for improvement regarding the pool tiles. Rest assured that we will review our anti-slip treatment cycle, and make sure that it is more regular.

We look forward to welcome you again soon.

Regards,
Ayman Gharib
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017 via mobile

We stayed for 4 nights in the signature room which was really spacious and elegant. It is a large king sized bed , a living area with a 55 inch LED and there is kettle and nesspreso machine as well they offer daily complimentry coffe capsules ,tea bags ,milk & sugar. The room is a smart room it is all controlled with touc buttons and there is an ipad offered in the room .Bathroom is really big and has a tub and a shower cabinet. There is a walkin closet infront of the bathroom . Kids are for free and they offered us an extra bed and put linen on the sofa and made it as a bed for my other child . Check in and check out was so smooth and easy with Saurav and Ankit ( they were both very nice and friendly ) .breakfast buffet was nice and we ordered in the room and it was really delicious and served hot .
We havent tried the pool as it was too hot but it has a nice pool amd spa. It was a nice experience and will love to come back again . The hotel is connected to wafi mall which was an advantage too as it has a place for kids to play and for adults to make shopping .

Stayed: August 2017, travelled with family
4  Thank Wafaa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this reviewResponded 20 August 2017

Dear Guest,

Thank you for choosing Raffles Dubai and for sharing your feedback on Trip Advisor.

I am pleased that you enjoyed your 4 nights with us. It is wonderful to hear that you were comfortable in your spacious room equipped with the best amenities. I am also glad that you had the opportunity to explore the connecting Wafi Mall and found our colleagues to be very friendly. Rest assured that Saurav and Ankit will be praised for their jobs well done.

We look forward to welcome you again soon.

Regards,
Ayman Gharib
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2017

We have used Raffles Dubai about 10 times now as a stop over point between Australia and Europe or Africa. Raffles is an easy drive from the airport. You can walk from Raffles into the Wafi mall and it is an easy taxi ride to most of the Dubai attractions.
The room standard is high and the staff are friendly and helpful. Raffles is the perfect stopover.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank johnbrisbane2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this reviewResponded 17 August 2017

Dear Guest,

Thank you for choosing Raffles Dubai and for sharing your feedback on Trip Advisor.

We truly appreciate your loyalty to our hotel. It is wonderful to hear that you appreciated our accessible location, comfortable rooms and friendly colleagues.

We look forward to welcome you again soon.

Regards,
Ayman Gharib
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2017

i booked a presidential suite, due to I tried signature room, club room, diplomatic suite, landmark suite and Royal suite.
All that types were out of standing, that's why I tried presidential suite this time.
Raffles hotel has very friendly staff and professional like ( Jasmine & Micheal).
easy to call and book with professional team like (Victor).
with and amazing service with butlers.

when you try Raffles hotel once believe me it will not be the last.

Room Tip: Higher floors with Burj Khalifah view or lower floors with pool view.
  • Stayed: July 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank 310omar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesDubai, General Manager at Raffles Dubai, responded to this reviewResponded 14 August 2017

Dear Guest,

Thank you for choosing Raffles Dubai and for sharing your feedback on Trip Advisor.

I am delighted that you had a recent amazing stay with us. We truly value your loyalty. It is incredible to hear that you have experienced and appreciated all of our room and suite categories. I am also glad that you received professional service from our colleagues. Rest assured that Jasmine, Michael and Victor will be praised for their jobs well done.

We look forward to welcome you again soon.

Regards,
Ayman Gharib
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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