Front office staff is rude for most of them. You arrive at the desk; they look at you and continue their business, making call and making you wait without even apologizing or making a sign acknowledging your presence.
The bath room was badly cleaned and we requested every day a bath mat. The maid came up with the same excuse daily that the Landry was washing them.
We requested a second mug and a second glass, but this was never deliver, so if there are two of you, you need to do what we did, went to Lulu supermarket next door to buy one more mug, being tired to ask.
The linen is very old, with holes, stain.... you name it.
You will be woken up daily at 6.30 am by the crate and building site just next door to the hotel, where if you have a terrace, you can enjoy the clouds of dust which are generated by the construction opposite.
I have requested an airport transfer at midnight to catch my 4am flight, but at 00.30, not receiving any calls, I decided to call the reception to inquire about my transfer, but nothing had been done and we had to wait until 1am to get a taxi.
the kitchen is badly equipped if you want to cook as well, and the kettle was not stopping automatically, which cause a burnt on my finger when I wanted to pick it up the first time.
Dubai has enough residence and competition to select a different hotel for my next visit. Definitely not service orientated.
The pool furniture is broken, dirty and we are all piled up like sardines.
To summarise, it was a disaster, a place to avoid.
- Official Description (provided by the hotel):
- Centrally located within walking distance to the Mall of the Emirates, Ski Dubai and the Metro. The hotel offers 142 fully furnished spacious one and two bedroom apartments ideally suited for both corporate clients and discerning leisure guests. ... more less
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