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“Fabulous !!”
Review of Palace Downtown

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Palace Downtown
Ranked #38 of 546 Hotels in Dubai
Certificate of Excellence
belgique
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Fabulous !!”
Reviewed 20 May 2012

We stayed with our 7 months baby in the very chic place for two nights. How can I say?
It was an outstanding stay.
After an upgrade we stayed in a very beautiful suite with an open kitchen( with nespresso machine), a nice dining area and elegant and comfortable lounge and a balcony with stunning view of the lake, fountains and a sight of Burj Khalifa.
The bedroom had double full lengh door windows and the bed was very soft and comfy.The bathroom adjoining was the best I've ever seen, had twin sinks, very large walk in separate shower room.
The pool was small, cosy and very nice, the Poolside service was great.
The breakfast buffet was very high standard.
Excellent location!! Cannot be beat. Five minutes walk to Dubai mall, Souk al Bahar, Burj Khalifa and large amount of restaurants and cafes nearby.
Despite being in the heart of Dubai this is a very quite and peaceful hotel.
The service and staff have been outstanding.
We would have liked to stay much longer and we will love to return.
I highly recommend this hotel.

Room Tip: Suite with a fountains view
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank chazbelgique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Palace Downtown, responded to this review, 24 May 2012
Dear Guest,
We are delighted to read your review here on TripAdvisor. Thank you so much for your kind words and for sharing your stay experience with us and everyone. Our Associates are thrilled to see you enjoyed and appreciated so much of what the hotel, and surrounding area has to offer.
We all look forward to welcoming you back in the very near future.

Your sincerely
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (470)
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Bahrain
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 May 2012

The location of the palace is very convenient easy walking access to souq al bahar and dubai mall you can never run out of choices to the cafes and resturnants near it and across the road.The room is very well maintained and staff and conceirge extremly helpful and wifi is complimentary in the rooms. The only think i didnt like is the checkin time which is too late in my opinion 3p.m. but you can request and earlier one but you and your luck of availbility. The breakfast buffet is really good and well organised and staff are helpful. One of the resutrants i cant remeber which has a band at night and its food is good. Overall i will always go back but hopefully with the rates not hitting the roof :)

Room Tip: You dont really nead a 100% fountain view , you can take rooms facing souq al bahar and still see fo...
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  • Stayed April 2012, travelled solo
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Helpful?
1 Thank Lulwa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Palace Downtown, responded to this review, 22 May 2012
Dear Guest,
Thank you for your feedback of The Palace - The Old Town. We are happy to know that you liked the location and our service. I offer my sincere apologies for any inconvenience the check in process had caused you. On behalf of the entire team here at The Palace -The Old Town, we all look forward to welcoming you back again.

Your sincerely
Michael Soregnfrey
General Manager
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Ribeirao Preto, SP
Level 6 Contributor
191 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 18 May 2012

Very well located in front of The Mall of Dubai ( exclusive shops and an enormous aquarian ), good modern rooms,good food. Also in front of Burj al Khalifa, the tallest building of the world.

Room Tip: Choose one facing Dubai fountains.
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  • Stayed May 2012, travelled on business
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruiflavio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Palace Downtown, responded to this review, 22 May 2012
Dear Guest,
I would like to thank you for taking your time out to give us your feedback on Trip Advisor. We are glad to know that you liked our hospitality and the attractions around us.
Looking forward to welcoming you back at The Palace - The Old Town in the near future.
Kind regards,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level 4 Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 18 May 2012

Dubai is a very modern city and most of the hotels lack any link to the middle eastern culture. Not so The Palace. Although a modern built, this hotel is perfectly themed to be an old palace within a fortress and thus makes you feel like you are in the Ottoman Empire. Staff are hanging out everywhere just willing to please - nothing was too hard. Even the general manager did his duty at the front entrance welcoming guests and asking us about our stay - now that is good when the top man mixes it with us commoners. He told us and we absolutely witnessed a culture of making the guests feel special - and the staff love hearing the good feedback so tell them!
The highlight for us was we arrvied on an early flight and were able to checkin at 7am - but we were upgraded to a suite double the size of what we booked - fantastic!
The breakfast buffet was the nicest I have had in 30 years of travelling.
The decor and atmosphere throughout are great. The poolside pavillions at night time are terrific with decent views of the famous fountain show. In fact the lighting and mood at night time is exceptional.
Don't stay anywhere else The Palace Old Town is terrific.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank LeonKaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Palace Downtown, responded to this review, 22 May 2012
Dear Guest,
Thank you for sharing your review on Trip Advisor. We are pleased to know that you enjoyed your stay with us and it is always a pleasure to receive feedback from our guests .We are also delighted to know that you liked The Palace architecture, surroundings, food and our service. Please be assured that we will be sharing your kind comments with all our associates.
We look forward to being able to welcome you back in the very near future.
Sending warm regards from The Palace - The Old Town,
Michael Sorgnefrey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Osaka, Japan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 May 2012

Almost a week back we had mothers day afternoon tea party at the palace Hotel. we booked for number of 8 people and slowly our friends started to join the party. Interesting thing is that almost everyone came with a kid. We thought it will be a big challenge to accommodate once i see everyone is coming with a kid along with them. When Mr. Sitaram saw our team getting bigger he managed table and chairs for our group even the lobby area was busy. Sitaram and his team members were there to assist us in every moment even they took out some time to keep our kids busy. we felt like it was our home not the hotel and we were treated like a mother not like a guest.It was great mothers day ever I have celebrated. Definitely I recommend anyone to visit the Palace and enjoy the service.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank nayomi s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Palace Downtown, responded to this review, 21 May 2012
Dear Nayomi,

Greetings from The Palace - The Old Town!

Thank you very much for such a nice review and for commending Sitaram. We are glad you and your guests enjoyed your afternoon tea. Looking forward to welcoming you back at the Palace - The Old Town.

Kind regards,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ekaterinburg
Level 6 Contributor
89 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 14 May 2012

It's really best place in Dubai. We stayed at many hotels there, but this is the best. It placed near the highest building in the world and near one of the biggest mall. But it's really quiet place where you don't feel any discomfort. We enjoyed to stay there and we'll return there next time. We saw the fountain show many times everyday from our balcony, it was the really great show.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Mikhail N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Palace Downtown, responded to this review, 21 May 2012
Dear Mikhail,

Thank you for sharing your experience on Trip Advisor. It is always encourging for us here at The Palace - The Old Town to receive such nice reviews. I am also glad that you enjoyed the Dubai fountain show and we will be honored to welcome you back in the near future.

Warm regards
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 12 May 2012

On our way to Europe we thought we would finally break the trip with a relax & some shopping.
I must say that this hotel was a pleasant surprise. Traveling with an elderly relative, we had 2 rooms & wanted somewhere good for shopping & very comfortable. This hotel certainly met both criteria.
It is not cheap - but no true 5 star ever is. It is an easy 2 min walk through the souk into the Dubai Mall which is a seriously good shopping centre. Don't bother with the Mall of the Emirates - this was far superior.
I noted that another review said the pool wasn't up to much. We found it really decent & relaxing after a day's shopping & the pool side service was good. You can have either a sun lounge or a middle eastern style cabana with sofas - all very nicely done. The pool was almost too heated though. It all looks onto the artificial 'lake' where they have the nightly water show with water jets synchronised to music & lights - not bad to watch.
The food here is pricey but good. The Argentenian grill was excellent - one of the best steaks I have had in a long time & perfectly cooked. You do pay for it though. We went next door to the souk one night for dinner to the Mango Tree which is at the end of the complex so has a great view of the lake & water show. It is a Thai restaurant & the food & service were excellent.
I would definitely recommend this hotel - it has a unique character which I really liked & a lot of thought & attention to detail has gone into the place. The staff also help make it a really pleasant place to stay.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WalterBW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Palace Downtown, responded to this review, 21 May 2012
Dear Guest,

I would like to thank you for your review. It is awlays nice to know that our guests had a great time and enjoyed our hospitality. Our Associates are thrilled to see you enjoyed and appreciated so much of what the hotel, and surrounding area had to offer.

Looking forward to welcoming you back at The Palace - The Old Town.

Kind regards,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palace Downtown

Property: Palace Downtown
Address: Mohammed Bin Rashid Boulevard, 29 | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Dubai
#11 Business Hotel in Dubai
#31 Family Hotel in Dubai
#35 Luxury Hotel in Dubai
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Palace Downtown 5*
Number of rooms: 242
Official Description (provided by the hotel):
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai

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