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“Beautiful hotel, good services and location”
Review of Palace Downtown

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Palace Downtown
Ranked #45 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed 30 June 2013 via mobile

We stayed at this beautiful hotel for two nights in June, very convenient location, staff are helpful. We like the pool very much, if the hotel can bring some cold water to the guests at the pool like the other 5 star hotels do, would make the hotel perfect in terms of services.

Don't miss to dine at the thai restaurant where you can enjoy the dancing fountain view every 30 minutes.

  • Stayed: June 2013
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1  Thank CelloB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this reviewResponded 5 July 2013

Dear Guest,

Thank you for your recent post on Tripadvisor. We are pleased to know that you enjoyed our pool very much and that you received great service from our helpful staff.

Thank you also for recommending Thiptara restaurant to everyone. Indeed it has spectacular view of the fountain as well as Burj Khalifa.

On behalf of the entire team here at the Palace Downtown,w e hope to welcome you back soon.

Kind regards,
Michael Sorgenfrey
General Manager

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Reviewed 29 June 2013

The property has a very high-quality feel, the staff is very friendly, attentative, and the immediate proximity to Souk al Bahar, The Address Downtown Dubai, and especially the Dubai Mall is really great as it offers plenty of shopping and eating opportunities. You can even take an easy walk over alongside the fountain, and views of Burj Khalifa are excellent everwhere around the area. Although the rooms are well-appointed, they are definitely not able to live up to their price tag. The same is very true also for the hotel's restaurants...sorry, the steaks at the stakehouse/Asado are lousy, and I am not a gourmet judging upon details a regular person won't recognize. Overall, the hotel is certainly not the ultimate luxury it might want to be. Would I again spend the money to check-in there? Probably not.

  • Stayed: June 2013, travelled as a couple
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2  Thank demandingtravelerDE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this reviewResponded 2 July 2013

Dear Guest,

Thank you for taking the time to share your experience with us. We are delighted to read the kind words about the ‘high-quality feel’ of the property, the friendly stafff, and the location at the same time I am also sorry to read the inconvenience you faced during your stay. I have taken note of your comments and these will be taken into consideration.

I apologize once again and I hope you will honour us with an opportunity to welcome you back.

Kind regards,
Michael Sorgenfrey
General Manager

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Reviewed 29 June 2013

stayed here for 3 nights in June 2013.on check in we were upgraded to a suite on the 6th floor which was just amazing.
Hotel was spotless throughout with great attention to detail. Foyer always had fresh flowers and candles throughout .
Our room was amazing . Everything about it was faultless.
While it did not connect to the dubai mall directly you only had a 5 minute walk to the mall which was ok.
the buffet breakfast was probably the best i have ever had in way of sheer selection and quality of food and presentation.
the staff was extremely polite and helpful.
would definitely stay here again and would highly recommend this hotel.
while we didnt use the pool it was lovely . and the day spa had a lot of massages and treatments on offer at reasonable prices

Room Tip: the hotel is sheer luxury. If you want to be spoiled and pampered this is the place to stay.
See more room tips
  • Stayed: June 2013, travelled as a couple
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Thank croatia1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this reviewResponded 30 June 2013

Dear Guest,

Thank you for sharing your experience with everyone on Tripadvisor. We are happy to learn that you enjoyed your stay with us. Your kind comments about the helpful staff, buffet breakfast and the service are much appreciated and will be shared with to the entire team.

Thank you again for the kind words and we look forward to welcoming you back soon.

Kind regards,
Michael Sorgenfrey
General Manager

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Reviewed 28 June 2013

Beautiful hotel, accommodation excellent and staff were first class. Everything was just perfect here. Its expensive but if you want to really pamper yourself you have to be willing to pay for it. Highly recommended.

  • Stayed: June 2013, travelled as a couple
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Thank CharlesMulvey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this reviewResponded 30 June 2013

Dear Guest,

Thank you for your wonderful review and for recommending The Palace Downtown to everyone on Tripadvisor. We are absolutely delighted to read through your comments and to learn that you enjoyed your overall stay.

The entire team looks forward to welcome you back soon.

Kind regards,
Michael Sorgenfrey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2013

This hotel is calming amidst the hustle bustle of the modern Dubai, set overseeing the tallest building in the world Burj Khalifa, with the thousands of people trying to take a glimpse of the Burj, The Palace maintains its impeccable service from its pool overlooking the dancing fountain and the great food that is serve, it is one of the places you keep coming back for.

Room Tip: Take the one overlooking the fountain.
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  • Stayed: June 2013, travelled with friends
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Thank Albertgayo169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this reviewResponded 30 June 2013

Dear Guest,

Thank you for your post on Tripadvisor. We are truly delighted to learn that you had an enjoyable experience. Thank you for recognizing the quality of our service and the food. It is a great honor to be considered as 'one of the places you will keep coming back for'.

Once again thank you for your wonderful review and we all look forward to welcome you back soon.


Kind regards,
Michael Sorgenfrey
General Manager

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Reviewed 27 June 2013

We stayed here last week for a couple of days and I fell in love with it straight away. The hotel has a middle eastern feel, staff were very friendly and more than happy to help. On a couple of occasions I was standing in the lobby area waiting for my husband and within 30 seconds a staff member had come up to me asking if I was needed assistance. When we were checking out, staff saw that we were carrying our luggage and they couldn't get to us fast enough to help us with our luggage.
Our room was a generous size and it was clean, bathroom was also of a generous size and it's only a 5 minute walk to the Dubai Mall.
Breakfast was huge, there was a good selection, probably one of the best spreads while we were away.
I will most certainly be back. 10 star service for a 5 star hotel.

  • Stayed: June 2013, travelled as a couple
    • Value
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Thank MEDSA1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this reviewResponded 28 June 2013

Dear Guest,

Thank you for such a positive post on TripAdvisor. We are truly happy to know that you had enjoyed your stay with us. It is nice to also read your comments about the breakfast buffet, the friendly and helpful staff as well as our proximity to Dubai Mall.

Thank you once again and we all look forward to welcoming you back in the very near future.

Kind regards,
Michael Sorgenfrey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2013

This hotel has the best location!

I loved this hotel

Totally faultless

Five star

Staff

Rooms

Service

Breakfast

You have to stay here to experience the standard of this hotel

Location great close to mall and fountains

Will always stay here when in dubai

Room Tip: Try to get a fountain view room
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  • Stayed: April 2013, travelled as a couple
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Thank Jack1248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this reviewResponded 28 June 2013

Dear Guest,

Thank you for sharing such a positive feedback on Tripadvisor following your stay with us.
We are very glad to know that you enjoyed your overall experience and that you have chosen The Palace Downtown to be your home when in Dubai.

It was indeed our pleasure to have you as our guest and we look forward to welcome you back soon.

Kind regards,
Michael Sorgenfrey
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palace Downtown

Address: Mohammed Bin Rashid Boulevard, 29 | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Dubai
#11 Business Hotel in Dubai
#30 Family Hotel in Dubai
#41 Luxury Hotel in Dubai
Price Range: £231 - £634 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Downtown 5*
Number of rooms: 242
Official Description (provided by the hotel):
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai

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