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“Just perfect!!”
5 of 5 bubbles Review of Palace Downtown

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Palace Downtown
Ranked #22 of 540 Hotels in Dubai
Certificate of Excellence
Montpellier, France
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Just perfect!!”
Reviewed 19 November 2013

I loved this hotel!! The service was AMAZING, the room was overwhelming, the location is perfect! Its right next to the Burj Khalifa, Dubai mall, and many other great attractions. If I return to Dubai, Im definitely going to the palace again.
If you go with your family, I recommend the atlantis but if you want a romantic, quite and chic hotel, the palace its just the place!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nadia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, 21 November 2013
Dear Guest,

Thank you for sharing your feedback and we are pleased to read the nice comments about how much you enjoyed your stay with us including the location as well as the room and service.

I am glad that you are looking to visit us again and the entire team looks forward to welcoming you back soon.

Kind regards,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,470 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (441)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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  • Any
English first
Canberra, Australia
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 November 2013

We stayed for 5 nights in late October for business and pleasure.
Great location next to the Burj Khalifa, the Dubai Mall and Fountain, plus a huge selection of restaurants.
Room very clean, comfortable and spacious, with stylish furnishings. Huge bathroom with all the right accessories.
Staff welcoming, friendly and very helpful.
Breakfast was outstanding with a large selection which is to be expected at such a hotel.
From our balcony we could watch and hear the Dubai Fountain, which is sensational.
A definite recommendation

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gill_and_Mark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, 18 November 2013
Dear Guest,

Thank you for sharing your experience with everyone on Trip Advisor.

We are pleased to learn that you had enjoyed your stay with us including our Associate’s service, the breakfast as well as the surroundings.

On behalf of the entire team we look forward to welcoming you back soon.

Kind regards,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
120 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 15 November 2013

Something old and noble in then,middle of the financial area and the burj Dubai....smell of sandalwood through out the lobby...millions of candle in evenings makes wonderfully beautiful the hotel...stayed both side the hotel and the apartments and I must say its worth every penny...the ham am is great and the staff very efficient

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skfmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, 18 November 2013
Dear Guest,

Thank you for posting your review on Trip Advisor and we are truly delighted to know that you had a wonderful experience during your stay with us and enjoyed the atmosphere and scent of our lobby as well as the service and location.

It was indeed our pleasure to have you as our guest and we look forward to welcoming you back in a not too distant future.

Kind regards,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
glasgow scotland
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 November 2013

We stayed at this hotel for 2 nights of our week long holiday in Dubai. The hotel is within 5 mins walking distance from the mall which was one of the reasons we chose the Palace. Plenty of upmarket bars and restaurants all around the hotel to suit all. The hotel is worthy of a 5 star rating or more, nothing was a problem, Room was large with a balcony overlooking the lake and fountains. We had breakfast in the hotel which was probably one of the best buffet breakfasts I have had, everything fresh and some things cooked to order. Not many kids in the hotel when we were there, Very peaceful and relaxing environment. Would love to return on our next visit.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mpar44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, 14 November 2013
Dear Guest

We are delighted to read that you got the time in your short stay to enjoy and appreciate so much that we have to offer, including our location, the room as well as our restaurants.

On behalf of the entire team we look forward to welcoming you back soon.

Kind regards,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colchester, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 November 2013

The location and atmosphere are incredible. The service is the best in the UAE. The restaurants, especially the multi-award-winning Thai restaurant, are excellent. My stay has been part business and part pleasure - and the staff have made both aspects easy. To say I enjoyed the afternoon tea yesterday is an understatement - and now, I am sitting outside, overlooking the Burj Khalifa, finishing off my work - and wondering how I will cope with checking out tomorrow afternoon.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin-Henson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, 12 November 2013
Dear Guest,

Thank you for your kind review and for sharing the positive feedback following your stay with us. We are glad to learn that the team was able to make your experience so enjoyable and that you appreciated also our location with wonderful views.

It was a pleasure to have you as our guest and we look forward to welcoming you back soon.

Kind regards,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 November 2013

The hotel was an oasis of calm and beauty. We loved the rooms, breakfast on the terrace and supper at Thiptara. The staff were very helpful, friendly and discreet. They welcomed us like good friends despite this being our first time at the hotel, we felt very comfortable and at ease - rather like home. We all enjoyed the pool with the view of Burj Khalifa and the fountains made the stay spectacular. The Dubai Mall a stones throw away - shopping heaven for the girls! Although we booked for two diplomatic rooms with lake view we were initially given only one, however, this was corrected and fruit and bathing accessories were bestowed upon us. Our return several days later after a trip to Abu Dhabi was just as welcoming! Thank you for the relaxing stay.

Room Tip: The Diplomatic Rooms are large, extremely comfortable and the view of the fountains and lake make a...
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, 10 November 2013
Dear Guest,

We are happy to hear that you had a great stay with us at The Palace Downtown Dubai and that you felt here as home. We are committed to provide our guest with our best services and I am happy to know that our team members delivered that to you.

Thank you again for sharing your experience with us and we look forward to welcoming you back in the near future.

Kind regards,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 November 2013

It is a nice hotel. Very big for my taste, but with an excellent location right at the hart of the old town in Dubai. A very nice Thai restaurant with nice view on the fountain. Their wi if needs improvement since we nearly had signal in the room.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alexandra-chris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, 7 November 2013
Dear Guest,

Thank you for your review on Trip Advisor about your recent stay with us. We are glad to learn that you enjoyed your stay with us and appreciated in particular the location with beautiful views and also our Thai restaurant. At the same time I apologize for the inconveniences in regards to the internet signal which will certainly be looked into and thank you for bringing this to my attention.

It was a pleasure to have you as our guest and we look forward to welcoming you back soon.

Kind regards,
Michael Sorgenfrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palace Downtown

Property: Palace Downtown
Address: Mohammed Bin Rashid Boulevard, 29 | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Dubai
#11 Business Hotel in Dubai
#21 Luxury Hotel in Dubai
#31 Family Hotel in Dubai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Palace Downtown 5*
Number of rooms: 242
Official Description (provided by the hotel):
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai

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