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Palace Downtown
Ranked #43 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed 31 March 2014

Stayed at The Palace for 3 nights last week. We have been to Dubai many times and lived here for a couple of years quite a while ago. We enjoyed everything about The Palace - all the staff were fantastic and very helpful, particularly the staff greeting you at the door. Initially I was disappointed that we hadn't booked a room with a fountain view, but we were delighted to have a balcony with a view of the lake, even though it sounded like it was full of dinosaurs at night!! It was great to have a short walk through Soul Al Bahar to the Dubai Mall and a walk the other way to Burj Plaza and see the Festival of Lights. Loved being able to come back from all the action to such a beautiful and calm resort style oasis, right in the centre of downtown. Relaxing breakfasts outdoors and impressed that the manager Michael bothered to come and have a chat, wonderful Thai food at Thiptara while watching the fountains and One Desert Journey at the Spa. A great break from Iraq and we hope to come back. Only complaint is the cost of rooms seeming extremely high - maybe due to Newroz holidays in other Middle Eastern countries.

  • Stayed: March 2014, travelled as a couple
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Thank SharonW2503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this reviewResponded 1 April 2014

Dear Guest,

I would like to thank for taking time to share your wonderful comments on TripAdvisor!

It was a pleasure for me to meet you during breakfast and I am delighted to hear that you enjoyed your time at The Place Downtown! Thank you for your positive feedback about our staff and SPA.

We appreciate your feedback and will be looking forward to welcoming you back at your “home” in Dubai in the nearest future!

Best regards,

Michael Sorgenfrey

General Manager

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1,416 - 1,422 of 2,797 reviews

Reviewed 30 March 2014

For us it was "worth a special journey" from Abu Dhabi to stay at the Palace once again. One of the best hotels we have stayed in; right up there with the Villa d'Este and the Mandarin Hong Kong. Elegant Arabian style, all of the expected 5 star amenities and comfort and the best staff. Staff members clearly enjoy working at the hotel and do all they can to ensure that their guests feel welcome and at ease. At the Palace you will find elegance, courtesy, integrity and (sometimes hard to find in Dubai) soul. Our thanks to Arwa at reception.

  • Stayed: March 2014, travelled as a couple
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Thank billandlyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this reviewResponded 31 March 2014

Dear Guest,

I would like to thank for taking your time to share your positive comments on TripAdvisor!

We are pleased to read that you enjoyed your experience of staying at The Palace Downtown and thankful for your kind words regarding our service, décor and amenities.

I believe it will be true inspiration for our staff and especially Arwa to know that their efforts are so highly appreciated!

Thank you again and we will be looking forward to welcoming you back at The Palace Downtown in the nearest future!

Best regards,

Michael Sorgenfrey

General Manager

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Reviewed 26 March 2014

This was our first visit to Dubai & like most others, we researched Dubai's finest hotels. Our stay was to last only 5 days, so selecting a perfect hotel, location and facilities was paramount. We chose the Palace, Downtown and found without doubt Dubai's "Jewel in the Crown". The Palace exceeded our every expectation and more, we have stayed in many luxury hotels around the world and the Palace rates as Number 1 on our list. From arrival to departure, we were made to feel so special, so welcome and completely at ease. Nothing was ever a problem, every member of staff knew us by name, even on first meeting. The hotel is absolutely beautiful, the staff excellent from top to bottom, we were made to feel as though we were at a home from home. Effortlessly, whatever we wanted was there, whatever we needed they had it, whatever we would have wished for they provided it for us. Our car there to meet us on arrival and ready again on departure, the reception area is beautiful - only to be outshone by the interior decor and helpful staff on duty.

Our room was a studio suite with fountain view (2 huge rooms, each with own balcony areas, separate living and sleeping accommodation in an open plan style). the facilities were endless - incl a plugged in, ready to use ipad. No picture on their website could have captured how absolutely stunning the suite looked and the views unbelievable. We arrived around 2 am with plans for much needed sleep however we found ourselves out on the balcony for 2 hours digesting the stunning views of the Downtown area , the hotel grounds and the Burj Khalifa in the absolute silence. The Palace restaurants are again unbelievable, we ate outside in the breakfast area, the selections were vast with every culture catered for, you simply selected what you wanted & from where. The ambience was relaxed, the quality for food exceptional, the tables well spaced and scrupulously clean. Fantastic waiters were there with beverages and clearing tables but always unobtrusively. A leisurely breakfast was enjoyed at our own pace. So many nationalities who all spoke fluent English for their guests. You can also dine here in the evenings with the same system and this was also exceptional. We had 1 lunch away from the hotel but chose to dine at the Palace for all other meals, the excellent cuisine, choice, selection, ambience , entertainment and attention to detail and all the staff who made it all happen - just for you. We can also recommend the Asado restaurant, the hotel's Argentinian Grill with steaks prepared as you prefer it. This is the place should steak be your preference but do book early.

Time limited, we wanted to see Dubai's many places of interest. We really did underestimate just how vast Dubai actually is. However, the Palace is central, free from the hustle and bustle of the Malls and Souks yet within a short walk to the Dubai Mall and Al Behar souk. The Palace is an oasis of peace, tranquillity and comfort. The hotel organised a 4 hour city tour for us, this was one of our highlights which didn't disappoint. The hotel car and driver exceeded all our expectations, we were treated to the most fantastic, informative, extensive tour of Dubai from one end to the other end, incl places of interest, history and culture. Our driver was a credit to the Palace and to us.

I am proud and honoured to rate this hotel 100% - above and beyond any other we have stayed in. We will be back for a longer break, we absolutely loved this stay.

Room Tip: Our fountainview room was on the 4th Floor which was high enough for the balconies to command superb...
See more room tips
  • Stayed: March 2014, travelled as a couple
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2  Thank Gordon_375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this reviewResponded 27 March 2014

Dear Guest,

I would like to thank you for such a comprehensive review on TripAdvisor!

It is truly inspiring and motivating for the whole team to read such kind words about your stay at The Palace Downtown! We are delighted that our mission to provide you with lifetime memorable experience has been accomplished successfully!

We appreciate your positive comments about service, staff, décor, room and hotel facilities. Thank you for rating us so high!

On behalf of the entire team I would like to thank you again and we will be looking forward to welcoming you at your “home” in Dubai!

Best regards,

Michael Sorgenfrey

General Manager

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Reviewed 24 March 2014 via mobile

Stayed here for 2 nights, the location is excepcional, the room is very confortable and the service excellent.
Had some serious issues with noise, specially in the second night with some loud music coming from somewhere in the hotel until 2AM. Also frequent noise coming from the lake.

Stayed: March 2014, travelled solo
Thank fhc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this reviewResponded 26 March 2014

Dear Guest,

I would like to thank you for sharing your comment on TripAdvisor!

It is a pleasure to hear that you had a wonderful experience of staying at The Palace Downtown and we are thankful for your kind words regarding location, service and room facilities.

At the same time please accept our most sincere apologies for the inconvenience caused by noise. Currently there is Dubai Festival of Lights in the Downtown area and there are some performances playing by the lakeside with loud music.

We will be delighted to provide you with a quieter room next time you will be staying with us, so please do not hesitate to contact us directly for future bookings and we will note the same as your preference.

On behalf of the whole team I would like to thank you for your review and we will be looking forward to welcoming you back to The Palace Downtown in the nearest future!

Best regards,

Michael Sorgenfrey

General Manager

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Reviewed 23 March 2014

the hotel is in the heart of dubai downtown, which is really nice to stay at if you don't want to use any transportation,
the hotel have old arabic decoration and style, the rooms are okay and I loved the ipad they place in every room where you can see all the services they provide,
loved the lobby

  • Stayed: January 2014, travelled with family
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1  Thank Besh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this reviewResponded 25 March 2014

Dear Guest,

I would like to thank you for taking time to share your review on TripAdvisor!

We are glad to hear that you enjoyed the décor of the hotel and high technologies we use in our rooms.

Once again thank you for your comments and we will be looking forward to welcoming you at The Palace Downtown in the nearest future!

Best regards,

Michael Sorgenfrey

General Manager

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Reviewed 22 March 2014 via mobile

As a frequent traveller I would say this is one of my favorite hotels.

The location is second to non. Being next to the Dubai Mall and the Souk as well as the general downtown area of Dubai, one has an almost infinite number of dining options.

The hotel itself is of a very high standard. Rooms, food, service and atmosphere.

The pool area is great for late night drinks and hanging out.

The gym is a bit small compared to other 5* hotels


I really can't fault this hotel in any other way. The only thing is it is pricey. So be prepared to pay.

Jamal Ibrahim

Always on the move.

Fulham, London

  • Stayed: September 2013
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1  Thank Jamal I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this reviewResponded 25 March 2014

Dear Jamal,

I would like to thank you for taking your time to share your review on TripAdvisor!

We are pleased to hear that The Palace is your favorite hotel in Dubai! It is inspiring to read that you appreciate our location, room facilities, service as well as the atmosphere! We are glad that you enjoyed your time at the pool area overlooking the fountains.

Thank you again for your review and we are looking forward to welcoming you back at The Palace Downtown in the nearest future!

Best regards,

Michael Sorgenfrey

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2014 via mobile

My friend maryam and I spent a couple of hours at the spa getting a good scrub down with the HAMMAM treatment and a long fab massage session. We had a great time and it was truly relaxing and fun.


I stayed at the place 3 yes ago as a guest and I loved it......great location, great service and the old dubai new Dubai mix is great...

Stayed: March 2014, travelled with friends
Thank MrsMoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this reviewResponded 20 March 2014

Dear Guests,

I would like to thank you for taking your time to share your comment on TripAdvisor!

We are delighted to hear that you had a great time at the SPA! Thank you for your good words about our service and we truly hope to see you again at The Palace Downtown in the nearest future!

Best regards,

Michael Sorgenfrey

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palace Downtown

Address: Mohammed Bin Rashid Boulevard, 29 | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Dubai
#11 Business Hotel in Dubai
#31 Family Hotel in Dubai
#39 Luxury Hotel in Dubai
Price Range: £283 - £668 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Downtown 5*
Number of rooms: 242
Official Description (provided by the hotel):
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai

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