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“Feel like Royalty”
5 of 5 bubbles Review of Palace Downtown

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Palace Downtown
Ranked #23 of 541 Hotels in Dubai
Certificate of Excellence
Newcastle, Australia
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Feel like Royalty”
5 of 5 bubbles Reviewed 30 June 2014

Exquisite furnishings in room & public areas. Service unobtrusive but prompt & personalised. IPad in room a bonus, as was iPod Dock for music & Nespresso coffee machine. Large bathroom with separate bath, toilet & shower cubicles, more like small rooms within a room. Stayed 4 nights, will return! Bar at poolside best view in Dubai of dancing fountains & watched sunset next to tallest building in world. Some children playing in pool. But noise didn't travel into var area, rooms or restaurants, great layout. We ate 2 evening meals in hotel restaurants, excellent variety, informed staff, select wine list. Breakfast offered selections organised by preference such as Asian style, Scandinavian, English, separate area for gluten & dairy free foods. Walking distance to mall.

Room Tip: Garden room
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ruth68A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, 1 July 2014
Dear Guest,

On behalf of the entire team I would like to thank you for taking time to share your review on TripAdvisor!

It is with pleasure that we read your appreciation of our rooms, amenities, restaurants and service. We are inspired that you enjoyed your stay and looking forward to coming back.

Thank you again for your positive comments and we hope to welcome you back to The Palace Downtown Dubai in the nearest future!

Best regards,

Michael Sorgenfrey

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,484 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (443)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Northampton
2 reviews
5 of 5 bubbles Reviewed 29 June 2014

Stayed at The Palace 2 weeks ago for my birthday and it was the most brilliant experience, better than we would ever have imagined. Everyone was so professional but friendly and helpful, especially Salah and the whole team at the Ewaan restaurant who sang happy birthday to me at breakfast and made my day so special. Sorry we missed out on the Friday brunch but the food was wonderful, especially in the Thai restaurant, amazing meals in an unbelievable setting right in front of the Dubai Fountain and Burj Khalifa. Can't wait to book a second ((longer) stay

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jadelisa1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, 30 June 2014
Dear Guest,

I would like to thank you for taking time to share your review on TripAdvisor!

We are pleased that you chose The Palace Downtown for such a wonderful occasion and appreciate your positive comments on our efforts to make your day special.

Thank you for your feedback on our restaurants and service provided by our team, especially Salah.

We will be looking forward to welcoming you back to The Palace Downtown in the nearest future!

Best regards,

Michael Sorgenfrey

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 June 2014

First time at this hotel it was the best by far... Very very nice
I would 100% go back there...
Staff..
Food...
24hr room service
Wat ever more do u want when on holiday....
Nice for family's with children
With outdoor pool spa
Food was lush

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, 29 June 2014
Dear Susan,

I would like to thank you for taking time to share your review on TripAdvisor!

It is a great pleasure for us to read that you enjoyed your stay with us. We are delighted to hear about your desire to come again and we will be looking forward to welcoming you back to The Palace Downtown in the nearest future!

Best regards,

Michael Sorgenfrey

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
76 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

Impeccable in every way. Arriving early from an overnight flight from Europe, made very welcome whilst a room was identified for an early check-in with a most enjoyable complimentary morning tea in the lobby overlooking the fountains area. The upgrade to a superb, expansive suite, equipped with quality bathroom products as well as a Nespresso (well used by me!) machine was greatly appreciated.
We reserved a Fountain Room for a view of the shows, which weren't that impressive, but we were also looking at the Burj Khalifa and next door to the Dubai Mall. After ducking in and out for sightseeing and air-conditioned rests, we took the excellent afternoon tea in the lobby lounge, which dismissed any need for an evening meal.
The breakfast buffet would be one of the most attractive and extensive I'v seen anywhere in some 40 years of traveling for business and pleasure. I would certainly like to enjoy an evening meal here on my next stay.
Service, quality, serenity. Highly recommended for Dubai syopovers.

Room Tip: Don't bother with a Fountain Room, you can see the fountains from other parts of the hotel.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lombard71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, 24 June 2014
Dear Guest,

On behalf of the whole team at The Palace Downtown, I would like to thank you for your comments on TripAdvisor!

It is with pleasure that we read your wonderful comments about your experience at our hotel. We are inspired to hear that you enjoyed our service and facilities.

We hope that nice memories after your stay will encourage you to come back for another excellent experience at The Palace Downtown!

Best regards,

Michael Sorgenfrey

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belmont, Australia
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 21 June 2014

Arrived at The Palace at 2:00am, was greeted by extremely helpful staff who also provided a cool flannel and a small glass of lemon juice and mint. We stayed for 4 nights and had a view from the balcony of the magical water fountain show. The room was huge with all mods and cons, probably could do with supplying more milk for tea and coffee. I know that if I had asked they would be supplied post haste. Bathroom was lovely although the water came from under the shower glass and soaked the floor mat each time used. Breakfast staff were fantastic and very helpful, very well catered. We were close to the Dubai Mall, just a short walk away and there were plenty of eating options in the mall or at the hotel. The hotel, furnishings and staff were all fantastic. Would highly recommend it to anyone wanting that little bit of luxury.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alison W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, 24 June 2014
Dear Guest,

I would like to thank you for taking time to share your review on TripAdvisor!

We highly value your appreciation of our service, facilities and staff. Your constructive comments show us the areas where we can provide better service and we are thankful to you for helping us to improve.

Thank you again and we will be looking forward to welcoming you back at The Palace Downtown in the nearest future!

Best regards,

Michael Sorgenfrey

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 20 June 2014

This truly is a palace. We have just returned from a wonderful week in this hotel. Many have commented on its perfect location, beautiful design and decor, comfortable beds etc and I would agree with every word. We arrived at 2am to a warm greeting, delightful, mint infused cold flannel and a welcome drink - it felt like a haven after the flurry of Dubai airport. The staff here are exceptionally helpful, efficient and charming and seem possessed of a sixth sense for the slightest hesitation on our part and a member of staff appeared with the offer of assistance. We only had breakfast in the hotel, but again this was just perfect, a fantastic selection, very well organised and our thanks to Saleh and Jeffrey for looking after us so well and to Dileep for his fantastic omelettes combined with friendly chat and helpful directions. Ladies - the Spa is an absolute must! it's just fabulous and thanks to Maureen, Saranya and Linnie (apologies for the probably incorrect spelling) for their skilled treatments and care. By our second day we just felt at home and it was so nice to come back to the hotel after a day or evening out to be greeted and welcomed by the lovely entrance and reception staff and managers. The pool area is very nice and well looked after - there always seemed to be someone sweeping up fallen leaves. We really could not recommend this fabulous hotel highly enough and will certainly return.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Amanda1239
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, 23 June 2014
Dear Guest,

We are delighted to receive your feedback on TripAdvisor and thankful for your wonderful comments about your stay at The Palace Downtown!

It is encouraging to read your positive impressions about our staff, in particular Saleh, Jeffrey, Dileep, Maureen, Saranya and Linnie. I believe it will serve as strong motivation for them to continue providing our guests with personalized and exceptional service. We are pleased to hear that you enjoyed the facilities of the hotel and appreciate our décor, breakfasts, spa and pool area.

On behalf of the entire team we will be looking forward to welcoming you back at your “home” in Dubai in the nearest future!

Best regards,

Michael Sorgenfrey

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 11 June 2014

Spent a few days here to celebrate my birthday and was not disappointed. Hotel is in an excellant location near Dubai Mall with lots of shopping and eating places to try. The hotel is furnished to a high standard with a truly comfortable feel.Our room had a great view of the Burj Al Arab and we could watch the dancing waters from our balcony. The staff are so thoughtfull and aim to please with a great level of service. They are all a credit to the hotel. As the management knew it was a special birthday for me they arranged to have my room decorated with rose petals and supplied cake and sparkling wine which was such a lovely surprise.The breakfast was outstanding with so much to choose from to accommodate all tastes. Such a great experience that we did not want to end.

Room Tip: Rooms directly overlooking the pool area seem to be noisier at night from the bar areas
See more room tips
  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mary p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Sorgenfrey, General Manager at Palace Downtown, responded to this review, 16 June 2014
Dear Guest,

Thank you for sharing your review on TripAdvisor!

It was a pleasure for us to welcome you at The Palace Downtown for your special occasion and we are glad to read that you enjoyed small touches from our side to make your Birthday a memorable event in your life.

We appreciate your wonderful comments about your stay and will be looking forward to welcoming you back to our hotel in the nearest future!

Best regards,

Michael Sorgenfrey

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palace Downtown

Property: Palace Downtown
Address: Mohammed Bin Rashid Boulevard, 29 | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Dubai
#11 Business Hotel in Dubai
#22 Luxury Hotel in Dubai
#31 Family Hotel in Dubai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Palace Downtown 5*
Number of rooms: 242
Official Description (provided by the hotel):
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai

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