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“Modern style & quite hotel ”

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InterContinental Dubai Festival City
Ranked #37 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed 23 November 2013 via mobile

For business trip, this hotel is a gem
While it is out of the main city center
It offers a high standard with good room space ..

Modern design, good view, quite good staff services
Good view, easy access to other city attractions

Add to that no noise, not too many vacation traveller with kids and a family

Ad business hotel I would recommend it


Stayed: November 2013, travelled on business
Thank madwolf139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this reviewResponded 2 December 2013

Dear "madwolf139",
Thank you for your nice comments on Trip Advisor.

We work very hard to ensure our facilities and service are superior and we strive to deliver the best experience possible to our guests, We are pleased to read that you would recommend us as a business hotel.

We look forward to welcoming you back to our hotel.

Regards,
Rene Van Camp
Hotel Manager, InterContinental Dubai Festival City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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946 - 952 of 1,850 reviews

Reviewed 21 November 2013

Although a little out of the main tourist areas, the Intercontinental offers a great base for any stay in Dubai. This was our third time at the hotel in five years and the hotel is still fresh and modern, with a good choice of bars and restaurants, including the Crowne Plaza which is attached and Festival City Mall next door.

Ideal with the Al Badia Golf Course owned by the hotel and a free shuttle service to and from the course.

Great pool area, with plenty of sun beds and waiter service on hand.

The staff are really helpful and care about you as their guests. Highly recommended

  • Stayed: November 2013, travelled as a couple
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1  Thank Tony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this reviewResponded 5 December 2013

Dear "Tony B",

First of all, thank you for staying once again at InterContinental Dubai Festival City and for taking the time in writing a review of your stay with us. Your comments are much appreciated.

I am glad to see your loyalty to our hotel and hope you continue your patronage in the future. It is great to read your positive feedback regarding your experience and to know that we have been continuously part of your holidays plans. We are pleased to read your comments regarding the team members, pool, restaurants and specially Al Badia Golf Club.

I have personally shared your comments with the entire team, they are very excited to be part of such a good experience, which we hope we have the opportunity to repeat in the near future.

Best Regards,
Rene van Camp
Hotel Manager, InterContinental Dubai Festival City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2013

Large high class hotel. High tower building. Big lobby. Spacious nice full furnished rooms. Great various breakfast and free internet. Helpful staff. it is not central location. Easy to get taxi from the Hotel to malls and other Dubai sites.



Room Tip: Large room with modern nice furniture.and comfort beds . However the fucets of the shower located i...
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  • Stayed: November 2013, travelled with family
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Review collected in partnership with Skoosh
1  Thank Fahed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this reviewResponded 5 December 2013

Dear "Fahed A',
Thank you for taking the time to share your thoughts about your stay in InterContinental Dubai Festival City.

Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations, in every way. We are happy to see that your experience is reflecting our actions and we are heading into the right direction.

We look forward to your next visit to our hotel.

Sincerely,

René van Camp
Hotel Manager, InterContinental Dubai Festival City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2013

We booked 2 rooms for one night. We were upgraded to a 2 room suite. The suite was beautiful with 2 nice rooms with their own bathrooms and a third one at entrance with a nice sitting area. The service was generally good. Complimentary internet was provided. The lobby is spacious; but sometimes you will notice that chairs are not enough .
The hotel is connected to Festival City mall which is a relatively small but lovely mall with nice restaurants and a nice promenade beside a small marina. The hotel is five minutes driving to the airport which makes it convenient especially for visitors with short stay in Dubai.
I would definitely come back to this hotel.

Room Tip: Try to take a room in an upper level . The view in either side is nice.
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  • Stayed: November 2013, travelled with family
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Thank Rodiii S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this reviewResponded 5 December 2013

Dear "Rodiii S",
Thank you for your nice comments on Trip Advisor. We are please to see you had a nice stay with us.

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations and you enjoyed the suite provided, the facilities and the location. It is due to our guests feedback that we understand how we are doing as a hotel.

We look forward to welcoming you back to InterContinental Dubai Festival City

Regards,

Rene Van Camp
Hotel Manager, InterContinental Dubai Festival City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2013

This is a lovely hotel, well situated with genuine helpful staff and the hotel is modern clean and smart. We felt welcome from the minute we stepped out of the car, and walk into the amazing reception. The rooms are spacious and kept spotless. The pool is great and the pool staff attentive. Food is excellent both in the club lounge or in one of the on site restaurants. Will be booking again for next Spring.

Room Tip: Creek facing gives the best views
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  • Stayed: November 2013, travelled as a couple
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Thank Emma T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this reviewResponded 20 November 2013

Dear "Emma T",

Thank you for your nice comments on Trip Advisor.

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations and you felt welcome from arrival to your leisure time at the pool.

We look forward to welcoming you back to our hotel. Once again thank you for the wonderful and kind words of praise.

Regards,
Rene Van Camp
Hotel Manager, InterContinental Dubai Festival City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2013 via mobile

I'm writing this review of my stay at IC whilst still in the hotel but just a few hours from my flight back to London. As a Royal Ambassador I've been to IC properties all over the world and surely I had night expectations for this stay in Dubai. I've used reward points to book my stay and the hotel still kindly offered me an upgrade to an amazing 1 bedroom suite and complimentary mini bar beverages which isn't a very common practice for these type of bookings even when you've such high status. The suite was huge, modern, extremely comfortable and with a really wow factor. The hotel is extremely nice, the terrace, pool, gym, spa are all literally GREAT and you don't find yourself sorry that you aren't staying closer to the centre of Dubai or even right next to Jumeirah beach. Taxis are not expensive and you can get easily everywhere and it doesn't cost much. The reason I'm not giving IC Dubai a 5 star rating has to do with my expectations when I compare this stay with my recent stays at Intercontinental Hong Kong and Intercontinental Bora Bora-Thalasso. It's about the staff more specifically the Club ambassador and guest relations teams. I can imagine how stressful and fast paced their job can be in a city which receives so many high profile people, so many wannabes as well. However, this is a challenge not necessarily a laissez faire, laissez passer so I can't accept, not even as a top customer that:

A) staff isn't warm and welcoming enough (obviously this can't be generalised as it was my experience, I could have had the worst of lucks?)

B) that the guest relations team didn't reply to one enquiry I've sent to them. Because I didn't receive the usual prompt reply, I gave myself the opportunity to remind them that I was waiting for an answer, on a face to face conversation (just in case they wouldn't have received the email with the enquiry) - to no avail in leaving Dubai with this enquiry unanswered. In times where assuring that guests have memorable stays is so key and "trendy" I'm about to leave IC Dubai with a bitter sweet. That's it, sometimes small details can screw a whole experience up.

Stayed: November 2013
2  Thank nrmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this reviewResponded 5 December 2013

Dear "Nuno_Martins_Maced",

Warm greetings from InterContinental Dubai Festival City. We are glad you have shared your comments on TripAdvisor and have given us the opportunity to review and learn from your feedback..

First of all, I want to thank you for your loyalty and continuous trust in the InterContinental brand, we are happy to receive Ambassador members in our hotels and be able to provide the best service possible.

We dedicate great efforts to ensure the satisfaction of our guests and are pleased to know that you enjoyed the overall experience in our hotel, although regret to read your remarks regarding the Club Lounge/guest services team fell short to meet your requests and provide you with a warm service which we are always keen on offering. I have personally addressed your comments with the team and can assure you we have taken your feedback seriously.

Thank you once again for your valuable feedback and I hope that we will have the pleasure of welcoming you back to our hotel soon, so that we can provide you with a true InterContinental experience.


Best Regards,

Rene van Camp
Hotel Manager, InterContinental Dubai Festival City

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Reviewed 17 November 2013

I spend over 120 nights a year in hotels on business and if they were all as good as this it would be a pleasure. As an Ambassador member we were upgraded to a 1 bedroom suite which was incredible. It was immaculately clean and tidy (a credit to the housekeeping staff) with all of the conveniences you would expect including a Nespresso coffee maker which made a great start to every day. At check in we were given the option to pay a supplement for the club lounge - best money I could have spent. The staff in the lounge are fantastic, the view spectacular and the hospitality incredible. This is a great hotel for business or pleasure, the location is great for getting to the malls and souks snd is only 15 minutes from the airport (25dhms) by taxi. The acid test would we come back - in a heartbeat.

Room Tip: If you can pay the extra for a club room you will not be disappointed
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  • Stayed: November 2013, travelled as a couple
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2  Thank divepetem9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGDFC_45777, General Manager at InterContinental Dubai Festival City, responded to this reviewResponded 20 November 2013

Dear "divepetem9",
Thank you so much for your recent comments on Trip Advisor about your stay with us.

It is a delight to read your feedback knowing you enjoyed your time in Dubai and that we were part of the experience. We are proud of our facilities and services offered to our guests, and receiving your kind praise, motivates us to keep working towards our guests satisfaction.

I have personally shared your comments with the housekeeping and club lounge team, congratulating them for contributing to your "Amazing" experience, which we hope we have the opportunity to repeat in the near future.

Best Regards,
Rene van Camp
Hotel Manager, InterContinental Dubai Festival City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Dubai Festival City

Address: Umm Ramool Rd | Dubai Festival City, Dubai 45777, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Family Hotel in Dubai
#19 Business Hotel in Dubai
#29 Spa Hotel in Dubai
#29 Romantic Hotel in Dubai
#34 Luxury Hotel in Dubai
Price Range: £147 - £387 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Dubai Festival City 5*
Number of rooms: 508
Official Description (provided by the hotel):
Inspired by a graceful sailboat, InterContinental Dubai Festival City stands tall amid the business and shopping districts. The hotel is home to 6 dynamic bars and restaurants, including the award-winning Reflets par Pierre Gagnaire, has wifi throughout rooms and public areas and its own 18-hole championship golf course. ... more   less 
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Also Known As:
Intercontinental Dubai Festival City Hotel Dubai

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