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“5 Star Hotel with 5 Star Service” 5 of 5 bubbles
Review of InterContinental Dubai Festival City

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InterContinental Dubai Festival City
Ranked #24 of 544 Hotels in Dubai
Certificate of Excellence
Glasgow
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“5 Star Hotel with 5 Star Service”
5 of 5 bubbles Reviewed 1 July 2014

Stayed here in February with my wife for 7 nights. Had a club suit absolutely amazing room, large comfy seating area with dinning room table also with a toilet off this room. Very nice bedroom with amazing comfy bed the curtains when closed provided complete darkness. Off the bedroom was large walk-in wardrobe with automatic lights & all other refinements you come to expect from good quality modern 5 star hotels. The bathroom & toilet area was first class & was designed as a wet room among the best design we have seen in Dubai.

The Club lounge was top notch for breakfast, evening drinks & hor dournes also amazing views over the creek watching the sun set behind the city, staff were very professional & within a day or so knew your name.

We ate lunch & had evening drinks at the Vista bar enjoying the Arabic Mezze on a few occasions very nice loved how you can sit in or outside.

The Concierge team were among the best in Dubai they booked restaurant's for us daily ensuring a taxi or car was at the hotel in plenty of time to get us to our destination, on one occasion i left my phone in a taxi the Concierge had the phone back to me within an hour delivered to our room.

The Spa, swimming pool & gym were also excellent. If you want some simple fast food Subway ect
there is a mall joined onto the hotel & all such fast-food eateries are there.

We loved this hotel & will visit again.

Room Tip: High level rooms provide great view. Book Club room / suits are amazing worth the extra
See more room tips
  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank glasga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
45777IHG_DFC, Manager at InterContinental Dubai Festival City, responded to this review, 7 July 2014
Dear 'glasga',

First of all, we would like to thank you for staying at InterContinental Dubai Festival City, we know that there are several accommodation options in Dubai and yet you have chosen to stay with us. Secondly, we would like to thank you for taking the time to write your comments on TripAdvisor.

We are very happy to read your review and note that you enjoyed your overall experience. Your highlights regarding the Club Lounge, concierge team and leisure deck are a delight to read as it encourages us to continue focusing on our guests and ensuring their satisfaction.

We look forward to your next stay with us.

Sincerely,
Rene van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,649 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (394)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Manchester, United Kingdom
Level Contributor
133 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

My wife and I stayed here in November on the way to the Far East and it was truly amazing so when we decided to have a short break in Dubai this was our first choice and we were not disappointed. The location is great with only a short taxi ride to the airport or malls if that is what you want. Bear in mind that this is mainly a business hotel so don't expect holiday resort amenities but the pool area is really nice and the staff very helpful. It can get a bit crowded at the weekend but the rest if the time it is pretty empty with ample sun beds.

We booked a club room and as an ambassador member was duly upgraded to a suite on the 31st floor. The room itself was great with a lounge area that you could play tennis in it was so big but the wardrobe and bathroom were a bit on the small side and with my wife joining me the next day I asked if I could move to a different room. The staff in the club lounge were very helpful and although it took until 6pm the next evening (to be fair the hotel was very busy) we were moved to a fantastic suite on the 26th floor a short walk from the lounge.

The lounge as ever was really good and the staff made us feel very welcome with several even recognising us from our previous visit even though it was 6 months ago. Nothing was too much trouble for them and they always made you feel welcome. A real credit to the hotel.

The only small gripe about the lounge is that the dress code in the evening isn't always applied and it is usual to see one or two male guests in shorts after 6pm. If you have a set of rules then they should be applied regardless of who the guest is.

The suite itself was immaculate and the housekeeping excellent. The rooms were very clean and well maintained. The bed and bedding truly luxurious.

Overall this is still one of our favourite hotels and well worth a visit we shall certainly be returning hopefully around November.

Room Tip: If you can book a club room or suite
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank divepetem9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
45777IHG_DFC, Manager at InterContinental Dubai Festival City, responded to this review, 7 July 2014
Dear 'divepetem9'.

We would like to take this opportunity to thank you for choosing to stay at InterContinental Dubai Festival City. We appreciate the time taken to post your comments on TripAdvisor and share your kind words of praise about the hotel.

Reading that we did not 'fail to impress you once again', makes us proud of all efforts and actions taken to ensure our guests feel at home and have a memorable stay when visiting our hotel.

We certainly look forward to your next visit,

Sincerely,
Rene van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riyadh, Saudi Arabia
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 26 June 2014

I stayed for 3 days 2 nights on business. The rooms were great. The breakfast and lunch in anise restaurant was excellent. I personally liked the Japanese spread. I had asked for a complimentary lake check out but was extended by only an hour.
The hotel however goofed up our business meeting. The meeting room on the first day was cramped for 25 participants. This was however corrected on the second day.

Room Tip: Ask for rooms at the higher floors for a good view outside.
See more room tips
  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rahul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
45777IHG_DFC, Manager at InterContinental Dubai Festival City, responded to this review, 7 July 2014
Dear 'Rahul G',

We would like to thank you for staying at InterContinental Dubai Festival City and for taking the time to write your comments on TripAdvisor.

We are very happy to read your review and be able to share your comments about the stay with the rest of the team.. We are glad to see that you enjoyed the room facilities and the dinning experience in Anise, but regret to read that you encountered issues with the meeting room provided for your event on the first day. Overall is great to read that the events team managed to correct the situation for the rest of days.

We hope to have the opportunity to welcome you back to our hotel.

Sincerely,
Rene van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 25 June 2014

I have Dubai on business several times and stayed at many 5star hotels. The Inter-Continental Dubai Festival City is in my view by the best hotel i've stayed so far. The hotel is very well suited, close to the airport and with an affordable short taxi ride to the city. It is close to the Festival City where you can find shops, a hypermarket and a variety of shops and good quality restaurants virtually next door.

Staff are simply superb! Extremely helpful, polite, very well-informed and extremely attentive to all needs. I always use IHG as I'm a Gold member. I was upgraded to an executive room which was simply stunning with superb views of the creek. The room was spacious, very functional, with an extremely comfortable bed, fabulous showers, jacuzzi, excellent facilities, spacious lounge and was spotlessly clean.

This was my third visit to this hotel and I look forward to coming back again!

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mike_P0212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 24 June 2014

My wife and I have visited Dubai last week and we decided to stay in the Intercontinental Dubai Festival City Hotel mainly because I had to attend a conference in the same Hotel next day. Unfortunately, I was shocked that the hotel room TV in a 5 stars does not broadcast the World cup tournament games. Apart from that the service was excellent, rooms were smiley need to be refreshed.

Room Tip: sea view rooms are excellent
See more room tips
  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Abdulla Amer Ja... A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at InterContinental Dubai Festival City, responded to this review, 11 July 2014
Dear Abdulla Amer Ja... A,

Thank you for staying and taking the time to review our hotel. I am glad that we were able to meet your expectations when it comes to providing an excellent service. Please be assured that your comments regarding our rooms and television channels are taken into account and will be used towards our improvement.

Once again, thank you for staying and we look forward to welcoming you back in the future.

Sincerely,

Faith R
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

we stayed on Intercontinental Dubai from 17th to 22nd of June. The hotel is superb with their friendly staffs and the cleanliness and the location wich is just next door to festival city mall. As this was our first trip to Dubai, the staffs are all very helpful and very patient in explaining to us about what to do in Dubai, thanks to Beth from the travel dept who help us booked our nice desert safari experience. Trishna who greet us and giving us a nice room at the first day we met her at the front office. Also the concierge dept especially Mr.Kamal who are very resourceful in giving us advices at where to go around the restaurant we booked, and the friendly Mr. Lawrence from the gym dept who took me to go around the hotel gym facilities and explaining all the things and how i could also use the gym and pool facilities of the Crowne hotel (just next door) which i didnt know. and the bell boy and the cleaner guy who explained to us all the lights buttons in the room and very fast cleaning room service. We really had a great time staying at this hotel and would recommend everyone visiting Dubai to stay at this hotel. The location that is so near to the airport also give us some more time to visit the surroundings place without having the stress of having to reach the airport as soon as possible at our last day in Dubai.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TonySantosoTing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 21 June 2014

In terms of location the hotel is located near good shopping, chain entertainment and the airport. Directed connected to a mall with chain restaurants and some good shopping opportunities. Hard Rock is close by as well as are other restaurants and entertainment venues. The staff were friendly and prompt. The room was nicely decorated with modern bath room and nice decor. The hotel it self had several nice lounges and a restaurant. There is also a small store with sundries. A pretty value with convenient location.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ewamoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
45777IHG_DFC, Manager at InterContinental Dubai Festival City, responded to this review, 23 June 2014
Dear 'Ewamoon',

First of all, we would like to thank you for staying at InterContinental Dubai Festival City, we know that there are several accommodation options in Dubai and yet you have chosen to stay with us. Secondly, we would like to thank you for taking the time to write your comments on TripAdvisor.

We are very happy to read your review and be able to share your comments about the stay with the rest of the team. We work very hard to ensure our service and facilities are up to our guests expectations and is good to see it reflects on our guests feedback.

We look forward to your next stay with us.

Sincerely,
Rene van Camp
Hotel Manager, InterContinental Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Dubai Festival City

Property: InterContinental Dubai Festival City
Address: Umm Ramool Rd | Dubai Festival City, Dubai 45777, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Family Hotel in Dubai
#18 Spa Hotel in Dubai
#19 Business Hotel in Dubai
#24 Luxury Hotel in Dubai
#29 Romantic Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Dubai Festival City 5*
Number of rooms: 508
Official Description (provided by the hotel):
Inspired by a graceful sailboat, InterContinental Dubai Festival City stands tall amid the business and shopping districts. The hotel is home to 6 dynamic bars and restaurants, including the award-winning Reflets par Pierre Gagnaire, has wifi throughout rooms and public areas and its own 18-hole championship golf course. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with LoveHolidays, Expedia, Booking.com, Travel Republic (UK), HotelsClick, Odigeo, Southall Travel, Hotels.com and Holiday Gems so you can book your InterContinental Dubai Festival City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Dubai Festival City Hotel Dubai

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