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“Great Hotel except....” 3 of 5 bubbles
Review of InterContinental Dubai Festival City

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InterContinental Dubai Festival City
Ranked #22 of 544 Hotels in Dubai
Certificate of Excellence
Dubai
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Hotel except....”
3 of 5 bubbles Reviewed 23 January 2009

This is indeed a lovely hotel and I agree with the positive comments others have made. Staff are friendly, the food is excellent, and the rooms are nicely designed with great views.
However unfortunately on our recent stay we had to put up with having only luke warm water in two of our rooms, meaning having a hot bath was not possible. The staff and management were apologetic and admitted that they are having problems in the hotel, but not having hot water in a five star hotel is just not acceptable.
For better value for money I would recommend staying at the Crowne Plaza next door (same group) which has access to all the same facilities and most importantly hot water and a huge bath.

Stayed January 2009
Helpful?
1 Thank Vincent333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (399)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Rossendale, United Kingdom
Level Contributor
151 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 11 January 2009

My wife and I enjoyed a wonderful 5 night vacation at the Intercontinental in October 2008. It was the Eid holidays and the hotel was fully booked, but this presented no problems for the staff who were magnificent at all times and the hotel never seemed overcrowded.

We had a standard room but this was high quality, spacious and very modern. Big, comfortable bed; cool bathroom fittings and a great view overlooking Dubai Marina and helipad (Soundproofing is excellent - absolutely no noise helicopter noise).

Dining in Bistro Madeleine and Belgian Pub (in the interconnecting Crowne Plaza) was excellent and, in terms of cost, good value when compared to other 5* Dubai hotels. One complaint - the Vista Lounge cocktails were on the stingy side of small.

Festival City Shopping Mall offers 500 shops and the waterside Festival Walk has bars, restaurants and a great fireworks display when we stayed.

Large, excellent equipped fitness centre with cool outdoor glass bottom pool perched 6 storeys above the Dubai Marina.

  • Liked — fantastic room
  • Disliked — small cocktails
  • Stayed October 2006, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank copyqat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 7 January 2009

The reviews are accurate, and this is a great hotel.
I would struggle to add comments not alreay made so here are a few different to those ......

The hotel gym is fantastic, and has all the kit which is brand new and likely to be better than yours that you use. the sauna and steam room was really hot, not just warm like some hotels.

The breakfast choice is mind blowing, and the food is always extremely fresh.

We stayed in a standard room ,and couldn't fault it.

I would highly recommend this hotel as a 5 star property.

  • Liked — Attention to detail
  • Disliked — Spa was simply far too expensive
  • Stayed January 2009, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank UkSwiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 bubbles Reviewed 28 December 2008

My husband and I just got back from a two night stay at the Intercontinental Festival City Dubai and we truly enjoyed our stay. This is probably one of the nicest hotels we’ve ever stayed at in Dubai and elsewhere and it sure deserves its five stars. The rooms are beautifully decorated, spacious and very clean., the bathrooms and shower are very contemporary and get a lot of light from the large window above the bath tub. The hotel facilities such as the pool, spa restaurants and bars are all wonderful. The pool was very clean, a little small but the pool staff were all very attentive and have a way of controlling the traffic so it does not get too crowded. The hotel restaurants are very good; we tried the French and the breakfast buffet and were very pleased by both. The bar on the 26th floor is very chic and offers a gorgeous view of the city. We also dined at the Belgian Café which is in the Crown Plaza attached to Intercon and we can’t wait to go back. As many reviewers have written the location of the hotel is great, it is attached to a large shopping mall, Dubai Marina that was very convenient for us as we did not want to drive around the city much. Overall I give this hotel the Five Star it deserves and we would definitely go back.

  • Liked — The Bathroom
  • Disliked — The TV system
  • Stayed December 2008, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank birdette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 17 November 2008

We stayed in the Intercontinental Hotel Dubai for a 7 day break in April. This being my 12th trip to Dubai since 2001 was probably the best hotel I have stayed in Dubai. The service and the food was exceptional and staff always happy to help (like in most Dubai hotels). The rooms were spacious with flat screen tv and dvd player, the ensuite bathroom overlooked the marina so you could have soak in the bath watching the sun go down. The bar was very contemporary in style and again having open air seating area overlooking the marina and creek was a lovely way to end an evening sipping away at the fabulous cocktails on offer.

  • Liked — Beautiful hotel, close to aiport next to shopping mall and plenty restaurants - FANTASTIC ALL ROUND !
  • Disliked — nothing
  • Stayed April 2008, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Jules1872
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 30 October 2008

My husband and I stayed at this hotel for 3 days in Feb 2008. The hotel is close to the airport which was great when we arrived. The staff was very attentive and immediately upgraded us to a deluxe room. The rooms are ultra modern and very comfortable.

This hotel is attached to a great mall with a food court and good shopping so that was a bonus! Great shopping and a mix of fast food and sit down restaurants to eat at.

The breakfast buffet is absolutely amazing and a great way to kick start the day. The selection was amazing and well worth it.

I would suggest catching a cab from the shopping centre rather than the hotel as they are hotel cabs therefore have an extra surcharge. The hotel is about 25mins away from jumeira beach and mall of the emirates so wasn't too bad but not ideally located.

All in all, an excellent hotel to stay at with great service.

  • Stayed February 2008, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Roop-a-doo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 27 October 2008

The style, elegance and service found in this hotel are quite exceptional. The staff made every effort, in a friendly and charming way, to make us enjoy each aspect of our stay. We loved our room which was well designed with sleek lines and carefully chosen pieces of art and sculpture along with elegant furniture and heavenly bedding.
Sitting in the bar, overlooking the water with a delicious cocktail and that special Dubai balmy air was magical.

Although we only ate breakfast in the hotel, we would be happy to come back to any of the restaurants on another visit. The hotel tea is delicious, especially the herbal ones.

The outdoor area was beautiful with a pool which was large enough to allow us to swim proper lengths and freshly laundered sheets and towels in abundance.

  • Liked — Clean chic style
  • Disliked — Nothing
  • Stayed October 2008, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank StellaWestLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Dubai Festival City

Property: InterContinental Dubai Festival City
Address: Umm Ramool Rd | Dubai Festival City, Dubai 45777, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Family Hotel in Dubai
#18 Spa Hotel in Dubai
#19 Business Hotel in Dubai
#22 Luxury Hotel in Dubai
#29 Romantic Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Dubai Festival City 5*
Number of rooms: 508
Official Description (provided by the hotel):
Inspired by a graceful sailboat, InterContinental Dubai Festival City stands tall amid the business and shopping districts. The hotel is home to 6 dynamic bars and restaurants, including the award-winning Reflets par Pierre Gagnaire, has wifi throughout rooms and public areas and its own 18-hole championship golf course. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, LoveHolidays, Travel Republic (UK), Southall Travel, Holiday Gems, TravelUp, Odigeo, Expedia and Hotels.com so you can book your InterContinental Dubai Festival City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Dubai Festival City Hotel Dubai

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