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Reviews (1,947)
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Reviewed 4 weeks ago via mobile

Gaya gard in awesome hotel. I will stay 2 month, Housingkippng service very good, all staff behaviour awesome all feveslity in arrivals in hotel like spa, vilet parking,pool , minimart also and great facilities, thanku so much gaya hotel.

Stayed: June 2018, travelled with friends
Thank harisinghmandrwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relation_Ghaya, Guest Relations Manager at Ghaya Grand Hotel, responded to this reviewResponded 4 weeks ago

Dear User ‘harisinghmandrwal',

Thank you for taking the time to fill the feedback about your recent visit at the Ghaya Grand Hotel!

We appreciate your feedback and are delighted to hear that you had a fabulous stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations.

Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service.

The team is continuously striving to ensure flawless service and great product experience for all our guests. I am glad that the team made your visit and time with us pleasurable and memorable.

We await another chance to welcome you back to your abode in Dubai!

Kind Regards,

Akanksha Sen | Front Desk & Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

This was the first trip to Dubai for us both. Since we enjoy visiting different cities I wasn’t sure what to expect. We loved it but felt as though we needed much longer than 3 nights.
We missed jumping on and off the metro and seeing the city butwe will definitely be back at some point and wouldn’t let this put me off

This hotel was Perfect, we arrived early in the morning so was unable to check in until 2pm but coming from Manchester they were ever so kind to allow an early check in. Wonderful staff and service all the way through, food was fantastic and so are the rooms.

Our favourite part of Dubai was the desert safari which is an absolute must see and do. Definitely use Arabian adventures and what a fantastic tour guide we had his name was Waqar

Stayed: June 2018, travelled as a couple
Thank joanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relation_Ghaya, Guest Relations Manager at Ghaya Grand Hotel, responded to this reviewResponded 4 weeks ago

Dear User ‘ joanne',

Thank you for taking the time to fill the feedback about your recent visit at the Ghaya Grand Hotel!

We appreciate your feedback and are delighted to hear that you had a fabulous stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations.

Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service.

The team is continuously striving to ensure flawless service and great product experience for all our guests. I am glad that the team made your visit and time with us pleasurable and memorable.

We await another chance to welcome you back to your abode in Dubai!

Kind Regards,

Akanksha Sen | Front Desk & Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

this is my first time i stay in a local hotel , i did not want at first but from the first beginning i was impressed from the service the cleaning... guest relation team is very friendly and helpful specially Tanuja
really you feel like staying home with your family

Stayed: June 2018, travelled on business
Thank Jean W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relation_Ghaya, Guest Relations Manager at Ghaya Grand Hotel, responded to this reviewResponded 4 weeks ago

Dear User ‘Jean W',

Thank you for taking the time to fill the feedback about your recent visit at the Ghaya Grand Hotel!

We appreciate your feedback and are delighted to hear that you had a fabulous stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations.

Your kind words will be shared with our team members like Tanuja which will continue to inspire and motivate the team to deliver exceptional customer service.

The team is continuously striving to ensure flawless service and great product experience for all our guests. I am glad that the team made your visit and time with us pleasurable and memorable.

We await another chance to welcome you back to your abode in Dubai!

Kind Regards,

Akanksha Sen | Front Desk & Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I only can say wow about the way you will be treated at this hotel ... they are experts and well trained to satisfy you.
Booked with Expedia and was vip checked inn.

Room is spotless, in room dining is excellent,, the higher floors are better view.
25 min from the mall of Emirates and 20 min of ibn battuta mall.
Comfortable place .

Stayed: June 2018, travelled on business
Thank saharghabbour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relation_Ghaya, Guest Relations Manager at Ghaya Grand Hotel, responded to this reviewResponded 4 weeks ago

Dear User ‘ saharghabbour',

Thank you for taking the time to fill the feedback about your recent visit at the Ghaya Grand Hotel!

We appreciate your feedback and are delighted to hear that you had a fabulous stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations.

Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service.

The team is continuously striving to ensure flawless service and great product experience for all our guests. I am glad that the team made your visit and time with us pleasurable and memorable.

We await another chance to welcome you back to your abode in Dubai!

Kind Regards,

Akanksha Sen | Front Desk & Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

The hotel is very clean, the rooms are comfortable. The staff couldn't be more helpful, they were really nice and made sure our stay was a pleasurable one. I would really recommend it, especially the half board option.

Stayed: June 2018, travelled with family
Thank MNKR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relation_Ghaya, Guest Relations Manager at Ghaya Grand Hotel, responded to this reviewResponded 4 weeks ago

Dear User ‘MNKR’,

Thank you for taking the time to fill the feedback about your recent visit at the Ghaya Grand Hotel!

We appreciate your feedback and are delighted to hear that you had a fabulous stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations.

Thank you for complementing on Half board options. Our culinary team works very hard to bring sometime new to the table. Your kind words will be shared with our team members which will continue to inspire and motivate the team to deliver exceptional customer service.

The team is continuously striving to ensure flawless service and great product experience for all our guests. I am glad that the team made your visit and time with us pleasurable and memorable.

We await another chance to welcome you back to your abode in Dubai!

Kind Regards,

Akanksha Sen | Front Desk & Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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