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“Center Of Excellence”

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Crowne Plaza Dubai Festival City
Ranked #39 of 546 Hotels in Dubai
Certificate of Excellence
Dubai, United Arab Emirates
Level 6 Contributor
355 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Center Of Excellence”
Reviewed 30 August 2014

The quality of service and experience at the Crowne Plaza Festival City are unparalleled to their respective industry peers. For a businessman that travels 80% of the year, I’m extremely impressed and have found “the Hotel” which I will always return to during my trips to Dubai. The room was well equipped, impeccably clean, and spacious and over-looking that water.

One of the highlights of the stay was a delicious buffet breakfast at Zaytoun, containing high quality ingredients and a wide choice of items with an open area layout. The staff are excellent, courteous, and treat their guest like family; Bimala, Kamua, & Nyuen are exceptional and never skipped a beat.

My colleagues and I would continue working from Zaytoun after an already long day because of the service, atmosphere and more importantly the great staff; Ghel was fantastic!! She was spot on; recommending meals, every attention to detail and helped make our long work days less painful, especially when I came done with a cold. There’s not enough words my colleagues & I can say to state our gratitude, appreciation and respect for Ghel.

Room Tip: Request Seaside
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  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Redbullx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
45777IHG_DFC, General Manager at Crowne Plaza Dubai Festival City, responded to this review, 8 September 2014
Dear 'Redbullx2',

We would like to take the opportunity to thank you for choosing to stay at the Crowne Plaza Dubai Festival City and for taking the time to share your comments on TripAdvisor.

I am pleased to receive your remark that we are 'The Hotel to stay when visiting Dubai', this makes us proud of every effort made into ensuring we exceed our guests expectations.

We are glad to know that overall you had a pleasant and succesful stay, and your praise highlighting the service of certain members of the team are a delight to read. Please be asured we will share and celebrate such great comments with Bimala, Kamua, Nyuen and specially Ghel as it is clear that they have contributed so much to your memorable experience.

Thank you again for your comments and we certainly look forward to your next visit.

Best regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (383)
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English first
Level 4 Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 August 2014 via mobile

Great place to stay. Very friendly and helpful staff. Close to the airport (4 mins by taxi or shuttle bus). Only 10-15 mins into the hussle and bustle of Dubai. A wonderful swimming pool and restaurant area. We ate there for breakfast every morning and there was always something different to sample. Wide variety to choose from. Rooms very comfortable, clean and cosy.

Stayed August 2014
Helpful?
1 Thank Lyn and Eric R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
45777IHG_DFC, General Manager at Crowne Plaza Dubai Festival City, responded to this review, 8 September 2014
Dear 'Lyn and Eric R'

We would like to take the opportunity to thank you for choosing to stay at the Crowne Plaza Dubai Festival City and for taking the time to share your comments on TripAdvisor.

I am pleased to receive your positive feedback and note that you enjoyed many aspects of your visit to our hotel. We work very hard to ensure our services and facilities are up to our guests expectations, and are glad to see that it reflects on our guests experiences.

Thank you again for your comments and we certainly look forward to your next visit.

Sincerely,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 5 Contributor
79 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 28 August 2014 via mobile

I really love the good sleep program they have in place in addition to the in room service they offer . The location is great and walking distance to the mall and movie theaters . Everything is spotless and clean and very nice. I found their toiletries to be the most visually appealing and unique ever

Stayed February 2014, travelled as a couple
Helpful?
2 Thank danielagia2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
45777IHG_DFC, General Manager at Crowne Plaza Dubai Festival City, responded to this review, 8 September 2014
Dear 'danielagia2014'.

We would like to take the opportunity to thank you for choosing to stay at the Crowne Plaza Dubai Festival City and for taking the time to share your comments on TripAdvisor.

I am pleased to receive your positive feedback and note that you enjoyed your stay in our hotel. Your remarks regarding the sleeping kit and the amenities offered, are certainly worth sharing as this motivates the team to keep innovating and focusing on what is best for our guests.

Thank you again for your comments and we certainly look forward to your next visit.

Sincerely,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 August 2014

I have been staying in this property since it opened doors and been quite regular.

I have been coming back because of the following key positives :-

Plus Points :-

> Staff is very friendly ( I have been here several times and am greeted by many giving me a warm welcome each visit) ... Appreciate this , Thank you!

> Creek side view ---> one word " MAGNIFICENT " .. Highly recommend higher floor rooms facing the creek ... the experience will be worthwhile , the sun, the river, the bustling skyline all captured from the immense glass window in the room , Picturesque for sure!

> Connected to the Festival City Mall ( Tonnes of shops, restaurants ( full service and food court), coffee places, a nice cineplex and a massive super market - Hyper Panda , HARD ROCK CAFE as well and a amusement kind of park - saw a huge Ferris Wheel)

> Cabs readily available at any time of the day

> Close to Airport ( 10 mins average w/o traffic)

> Connected to major highways ( and its fast moving traffic, can reach Dubai Mall in 10 mins)

> Relatively new property hence --> Modern

> Spacious rooms ( even 2 bed rooms have literally 2 Queen beds)

> Modern Furnishings ( The beds, the LED lighting, the glass wall in washroom , the desk, the sockets - very modern feel )

> Clipsal Wall Sockets/Outlets ( look very trendy ) , Master lights control switch at the entrance can be detached and carried with you ---> like a remote control, very clever

> Belgian Cafe ( on lobby level, seen it to be busy on weekends , seems to be a popular place

> Breakfast ends at 11am on weekdays and 11:30am on weekends!

> Nice outdoor seating place at the Zaytoun restaurant , breakfast during Winter outdoors is pleasant

> Its connectivity to the Intercontinental ( thats a nice property) .. very nice restaurants and a bar ( highly recommend the breakfast at Anise in Intercon )

> 5 types of pillow available ( Just call Housekeeping !)

> Free Internet for Platinum and Gold IHG Members

The not so plus points :

> Lobby looks like a Boutique hotel vs. a 5 Star ( Just walk across to Intercontinental , the difference is massive). So the first impression may not be of a 5 Star at the Crowne Plaza but once you are in the rooms, you will get a 5 Star feel.

> Breakfast at Dhs110 is pricey considering the Anise restaurant at Intercontinental ( a 3 min walk) is approx USD10 more only and that is a true 5 star breakfast ( very large spread in a far more luxurious environment) The breakfast at the Crowne has had some improvements and its not bad, its just when you are given a comparison with the Intercon at such a small difference, you start questioning. The key positive here is Service at the Crowne, they do go out of the way to greet you, get you whatever you need, even the restaurant Managers are at your service.

> Many hotels do offer a free shuttle bus service to major attractions, the Crowne does not. Even 4 star properties do offer this service in Dubai.

> There are not many choices within the hotel to eat ( but then Festival City is a treat)

> The Entertainment system ( TV ) needs to be reviewed. The TV itself is mediocre, sizes are average , non HD , resolution so so ... one would expect a modern, new property to have a full fledged latest HD TV Entertainment system. And seems the selection of channel is also limited.

> Swimming pool is small but believe one can walk across to the Intercontinental pool , its on the same floor.

All in all, this is a good choice! I will definitely return. But yea, will check the rates at the Intercontinental next door as well as at times, that offers very aggressive rates.

  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank need2share
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
45777IHG_DFC, Manager at Crowne Plaza Dubai Festival City, responded to this review, 24 August 2014
Dear 'need2share',

We would like to take the opportunity to thank you for your loyalty to Dubai Festival City and for taking the time to share your comments on TripAdvisor.

We are pleased to receive your positive feedback and note that you consistently enjoy the services we provide and the attention from our team members. We have taken notes of all your comments, positives and areas of improvement as key points to share with the team and encourage them to continue working hard towards guests satisfaction.

We hope to have the pleasure to welcome you back once again.

Best regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 August 2014

Second time staying at this hotel and it was just as good as the first time. Very high standards, good facitlites, great rooms, well trained staff. I will always come back here. The hotel itself it a little out the way of city centre but it can be easily reached by taxi or by short taxi ride to metro station then take the metro

  • Stayed June 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Marilees K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
45777IHG_DFC, Manager at Crowne Plaza Dubai Festival City, responded to this review, 24 August 2014
Dear 'Marilees K',

We would like to thank you for coming back to Crowne Plaza Dubai Festival City, and for taking the time to share your comments on TripAdvisor.

I am pleased to receive your positive feedback and note that you enjoy many aspects of your visit to our hotel.

Thank you again for your comments and we certainly look forward to your next visit.

Sincerely,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 August 2014

I stayed for one night in May, very friendly staff (particularly Johnnie at the pool bar!) and handy for walking to Festival City. The rooms was spacious and very clean. We also enjoyed the Belgian Beer Cafe with outdoor seating. Overall a very pleasant stay.

  • Stayed May 2014, travelled with family
    • Rooms
    • Service
Helpful?
2 Thank KaMac8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
45777IHG_DFC, Manager at Crowne Plaza Dubai Festival City, responded to this review, 24 August 2014
Dear 'KaMac8',

We would like to take the opportunity to thank you for choosing to stay at the Crowne Plaza Dubai Festival City and for taking the time to share your comments on TripAdvisor.

I am pleased to receive your positive feedback and note that you enjoy many aspects of your visit to our hotel. Your special mention of Johnnie at the pool bar is a delight to read, I assure you we will share your comments with him and his team to recognize him for the great dedication towards our guests.

Thank you again for your comments and we certainly look forward to your next visit.

Sincerely,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 August 2014

First of all, I am a Platinum IHG member.

The hotel meets the standards you'd expect out of Crowne Plaza. I have stayed at three Crowne Plaza's in Dubai and this one is the best choice of the three. First the good things, the service and the attention you get is impeccable. The staff at the gym and the swimming pool REALLY makes the difference, these guys are amazingly attentive and service minded with an honest heart. The locution to the airport is good but the surroundings are somewhat boring. The restaurants, they have two, are amazing except for 50 percent of them that doesn't come up to the standard you would expect at a five star hotel, that is the Zaytoun. It promises too much to what it can deliver, we were very disappointed and in fact wanted to leave after they missed out on two main courses out of three. I sent my meal out and ordered another, but my son didn't want to embarrass them so he ate his. They tried to compensate the fact we couldn't eat dinner together with a plate of fruit. However, they kept my initial order on the bill and I had to tell them to correct it, mistake or not, I don't know. Pitiful. I highly recommend the Belgian Cafe, this restaurant is fantastic BUT don't go to the Zaytoun.

Room Tip: Choose a room with Creek view
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  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
45777IHG_DFC, Manager at Crowne Plaza Dubai Festival City, responded to this review, 24 August 2014
Dear 'Peter G',

We would like to take the opportunity to thank you for choosing to stay at the Crowne Plaza Dubai Festival City and for taking the time to share your comments on TripAdvisor.

I am pleased to receive your remark that we meet the standards you expect in a Crowne Plaza hotel, this makes us proud of every effort made into ensuring we exceed our guests expectations and keep the brand alive for our guests to experience.

We are glad to know that overall you had a pleasant and succesful stay. Although regret to read about your experience in our restaurant Zaytoun. Please be asured that your comments have been shared and highlighted with the restaurant team, as the situation mentioned is certainly not up to our usual high standards.

We hope this matter does not deter you from visiting our hotel in the future, we would like to have the pleasure to welcome you back once again.

Best regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Dubai Festival City

Property: Crowne Plaza Dubai Festival City
Address: Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Dubai
#20 Romantic Hotel in Dubai
#27 Family Hotel in Dubai
#28 Spa Hotel in Dubai
#36 Luxury Hotel in Dubai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Crowne Plaza Dubai Festival City 5*
Number of rooms: 316
Official Description (provided by the hotel):
Crowne Plaza Dubai Festival City is located on the banks of the Dubai Creek. The 5 star hotel features 316 rooms and suites, with leisure facilities including 25m outdoor lap pool, 3 spa pools, children s splash pool, and 24-hour gym. Two 18-hole championship golf courses located minutes away. The hotel is proud to be the first non-smoking Crowne Plaza with a no-smoking policy in all rooms and public areas, offering our guests a cleaner and healthier environment during their stay. All rooms and bathrooms offer fantastic views of the creek or city skyline, equipped with high speed internet access and 37 LCD tv. Directly joined to the 38,000sq ft Event Centre, Crowne Plaza Dubai Festival City is ideal for all business travelers. The hotel has three superb restaurants - Zaytoun ( Olive in Arabic) all-day dining, Mazar lobby lounge, and the authentic Belgian Beer Cafe, each with stunning city and creek views. The hotel is connected directly to the Festival Waterfront Centre, a luxury shopping centre with over 550 retail outlets, 90 restaurants and cafes, and 100 berth marina, perfect especially during the famous Dubai Shopping Festivals over summer and winter months. Dubai is known for many attractions, all within easy access of the hotel - the iconic Burj Al Arab, record breaking Burj Dubai, Ski Dubai, Wild Wadi Water Park, Mall of the Emirates or the beautiful Dubai beaches in Jumeirah or Mamzar. ... more   less 
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Also Known As:
Crowne Plaza Dubai Festival City Hotel Dubai
Dubai Crowne Plaza

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