We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Smelly, no trained staff and incompetent manager”
Review of Johnny Rockets

Johnny Rockets
Ranked #4,953 of 9,523 Restaurants in Dubai
Price range: US$20 - US$30
Cuisines: American, Fast food, Diner
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Lunch, Dinner, Delivery, Seating, Takeout, Waitstaff
Neighbourhood: Jumeirah
Description: Johnny Rockets is an international restaurant chain that provides the food, fun and friendliness reminiscent of feel-good Americana. On June 6, 1986, the first Johnny Rockets opened on Melrose Avenue in Los Angeles, offering guests friendly service and great food in a fun and nostalgic atmosphere. Every original Johnny Rockets restaurant boasts great tasting food from a menu of favorites including juicy hamburgers, classic sandwiches, and hand-dipped shakes and malts. Guests also enjoy an all-American look and feel, tabletop jukeboxes and authentic decor
Dubai, United Arab Emirates
Level Contributor
57 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Smelly, no trained staff and incompetent manager”
Reviewed 13 August 2014 via mobile

My wife is pregnant and cannot eat a full burger, we asked for a kids menu for her (rather than taking a full burger and throwing it) after having accepted to eat in a smelly place. Waitress refused, stating company policy not allowing to serve kids meal to adults. Called the manager who told us the same and when I asked her how they check if a kid is at home when ordering delivery, she said we don't know, but now we do and hence we won't serve although I was ready to pay extra. She instead accepted us walking away whilst screaming thank you for coming... Total incompetence with no trace of any skills in service and hospitality... Hope other Johnny Rockets in the city are better as it is a shame since I love their burgers... Living in Marina, this one was a good proximity, but never again to go there!!! I hope the Franchise or the management is aware...
PS: when we waled in, there was fairly a good number of people waiting and when we said to the waitress wow, you seem busy, she answered "oh yes, this is because the restaurant next door is under renovation, so we are the only ones available"... Amazing training!

Visited August 2014
Helpful?
1 Thank Mahdi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

89 reviews from our community

Visitor rating
    29
    22
    23
    5
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Newcastle upon Tyne, United Kingdom
Level Contributor
137 reviews
63 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
“Delicious”
Reviewed 7 August 2014

If your wanting that american diner experience johnny rockets is what you need. Burger and cheesy chips hit the spot. There shake where also nice and refreshing. Especially in this dubai heat.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Karl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
Level Contributor
1,681 reviews
433 restaurant reviews
common_n_restaurant_reviews_1bd8 2,121 helpful votes
“Diner food”
Reviewed 8 June 2014

I always have a soft spot for Johnny Rockets and might drop in for curly fries or a sundae if nothing else.

A good way to get an American diner experience although with its name it tends to be more higher priced.

Visited August 2013
Helpful?
Thank PrestonGuild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
11 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“delicioooooooooous!”
Reviewed 1 July 2013

- Ordered home delivery, order taker was knowledgable friendly + efficient.
- I ordered Houston burger with side order of half onion rings + half fries.
- Order arrived quickly + HOT!
- Burger was delicious, maybe a little greasy but I dabbed it with a napkin.
- Fries + onion rings hot tasty crispy + yum!
- A little expensive, but you get what you pay for, will order again for sure. :)

  • Visited July 2013
    • Value
    • Service
    • Food
Helpful?
Thank kellyblack007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
13 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“A new level of greasy gloupy burgers”
Reviewed 26 May 2013

no no no...why do I want a burger that looks like someone dropped it, covered in grease and dripping fat. I just don't get why people say they are tasty, the sources are tasty but the burger meat is foul. Go to the meat Co. if you want a proper burger and frys.

Visited November 2012
Helpful?
Thank Alex H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johnny R, Owner at Johnny Rockets, responded to this review, 27 May 2013
Dear Sir

We are sorry about your experience. I know that our burgers are far from what you have described them to be.

We pride ourselves as venue that has consistently upheld the highest standards whether in the quality of our product or the manner with which we serve our customers.

We have always been the inspiration as well the aspiration of the other burger restaurants.

I just wonder what went wrong. Can you please share with me your experience and as always we will make sure to make things right and hopefully gain you as a patron once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Johnny Rockets also viewed

Dubai, Emirate of Dubai
 
Dubai, Emirate of Dubai
Dubai, Emirate of Dubai
 

Been to Johnny Rockets? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing