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“Not recommendable”

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Mantagua Village Hotel Cabanas
Ranked #20 of 48 Hotels in Vina del Mar
Reviewed 25 May 2012

The pics on the webside and first impression there where fine. Big Area, Security, etc. Reception staff polite not friendly. We reserved a cabana for 6 pax and get one for 4 pax with an extra bed (=5 beds) The caban was derelict, inside only the beds and a small bathroom, no chairs, table, nothing. The terrace was dirty, also no chairs ot table. As it was not the first time in Chile and we have been 4 weeks before in South & Middle of Chile in Cabanas we expected a full equipped cabana with kitchen etc, but nothing (and the price was soooo high). So no possibility to bring the kids to bed and sit outside and drink something and talk.We immediately mada a complaint at reception, the directrice came out of the office, chewing gum in the mouth, no name badge and did not welcome us.(thats a No Go, we work in the international hotel business!!) We decides to sleep one night there and look for an aother accommodation. The dinner was poor, only Buffet and not very exclusive, just like fast Food and very expensive. The one night with dinner and b'fast cost us more than 3 days in Pucon!! After discussing again we get the part of our prepayment back (minus the one night)
We were very dissapeared of this resort and this was the first bad experience after 4 weeks (and thats not for the first time) in Chile

  • Stayed: February 2012, travelled with family
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1  Thank Atacama1200
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Reviewed yesterday
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  • Stayed: January 2018, travelled with family
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Thank CLAUDIA V
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Reviewed 4 days ago
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Room Tip: Solicitar cabaña lejos de la piscina si desean dormir la siesta
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  • Stayed: January 2018, travelled with family
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Thank ealapidus
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Reviewed 6 days ago
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Stayed: January 2018, travelled as a couple
Review collected in partnership with this hotel
Thank zaibelyf
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mantagua, Director Comercial at Mantagua Village Hotel Cabanas, responded to this reviewResponded 5 days ago
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Reviewed 1 week ago
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Stayed: January 2018, travelled with family
Review collected in partnership with this hotel
Thank mazzeorosendo
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mantagua, Director Comercial at Mantagua Village Hotel Cabanas, responded to this reviewResponded 6 days ago
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Reviewed 1 week ago
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Room Tip: Si van con niños, debe ser cabaña, ya que tienen 2 ambientes, para parejas es mejor el hotel.
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  • Stayed: January 2018, travelled with family
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Thank Eduardo A
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mantagua, Director Comercial at Mantagua Village Hotel Cabanas, responded to this reviewResponded 6 days ago
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Reviewed 1 week ago
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  • Stayed: January 2018, travelled with family
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Thank grice h
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mantagua, Director Comercial at Mantagua Village Hotel Cabanas, responded to this reviewResponded 6 days ago
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Additional Information about Mantagua Village Hotel Cabanas

Address: Camino Quintero, 3km de Concon | V Region, Vina del Mar, Chile
Region: Chile > Valparaiso Region > Vina del Mar
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Vina del Mar
Price Range: £92 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mantagua Village Hotel Cabanas 3.5*
Number of rooms: 58
Official Description (provided by the hotel):
Along with the most complete infrastructure for resting, live and enjoy the experience in the seafront area, all in one place within minutes of Vina del Mar. Our holiday program offers hotel accommodation or cottage, all buffet type meals and a full range of recreational activities for the family such as guided horseback riding, wagon rides through the 22 acres of its own grounds, heated pool and whirlpool, hot tub, climbing wall, canopy and many more guided by the group of animators. All this makes us the best and most complete family alternative to hotels in Vina del Mar. ... more   less 
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Also Known As:
Mantagua Hotel And Village

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