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“DON'T EVER EVER GO THERE! THEY ARE THIEFS!”
Review of Hotel Queen Royal

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Hotel Queen Royal
Ranked #44 of 49 Hotels in Vina del Mar
Vancouver, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“DON'T EVER EVER GO THERE! THEY ARE THIEFS!”
Reviewed 28 February 2013

We were supposed to spend a week there, and the second day after leaving our hotel room LOCKED, we came back two hours later to find that our room (still locked when we arrived) had been robbed form everything valuable! Indeed, the hotel doesnt offer any safe so we had to leave our stuff (jewels, tablet, Ipod dock, watch, Valentines present, even perfume etc) in the room. Obviously, it was someone who had the key of the room so we suspected the cleaning ladies. We spent 3 days out of 8 between police and Sernac to file complaints. Great holidays! On top of this the hotel owner didnt give a s**** and completely ignored us. he showed us fake control videos that were 2 hours late and lying at our face saying it was normal. They of course tried to blame us. And he locked himself with the police in an office for 30 min where we were not allowed to go! In conclusion NEVER EVER go there and please pass the word!

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank josephineclarisse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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157 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Joao Pessoa, PB
Level Contributor
159 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 30 January 2012

I spent 10 days in the Queen Royal. Convenient rates. Location, near restaurants, beaches, church,etc. Rooms: some large and in good conditions, other, very small and difficult to get to them. Some of the rooms are very noisy. Hotel needs some maintance, especially bathrooms. Very important: rooms are clean and nice service.
Breakfast is nice, but realtively simple. No eggs.
Sara in the reception desk is an excellent person, ready to help.
I would think twice, before deciding to go back to the same hotel.

Room Tip: "Lot os stairs, but choose higher floors".
See more room tips
  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank robjarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omaha, NE
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 26 December 2010

I've been here for just over a week. This hotel has both strong and weak points. The rates are very reasonable. The location is near dozens of restaurants. It is also near:

* Starbucks (4-5 blocks)
* A pharmacy (1 block).
* Convenience store with an ATM that works with Wells Fargo (3 blocks).
* Bus stops (1 block)
* A decent beach (10 blocks).

That said, the rooms are rather spartan and grungy, but they are clean and as I already said, the hotel is cost effective. By American standards, the rooms would only warrant one star, but this is Chile and they are not as concerned about the quality of construction, probably because the hard work just gets destroyed by earthquakes. Again, the rooms are clean.

The hotel offers laundry service for about $1 per item. Not too bad.

The Internet and WiFi are fast in some rooms, and in the lobby, but some rooms are out of range. Internet is free. There are also about 4-5 older PCs in the lobby area.

Breakfast is fresh, but the selection is meager and it really hasn't changed much in the past 7 days. Rolls, canned ham, fresh fruit, Nescafe con leche, cake, Tang, thin yogurt are on the menu every day. No eggs or espresso, etc.

  • Stayed December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PickyGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Queen Royal

Property: Hotel Queen Royal
Address: Dos Norte 655, Vina del Mar 2520283, Chile
Region: Chile > Valparaiso Region > Vina del Mar
Hotel Style:
Ranked #44 of 49 Hotels in Vina del Mar
Number of rooms: 50

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