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“Fabulous location! Great hotel!”

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Sheraton Miramar Hotel & Convention Center
Ranked #2 of 49 Hotels in Vina del Mar
Certificate of Excellence
Denver, Colorado
Level 6 Contributor
256 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Fabulous location! Great hotel!”
Reviewed 2 March 2014

For a luxe break while traveling through Chile, we chose the Sheraton Miramar. We were delighted! Fabulous location! Beautiful sea, rocks--next to a nice beach. Views from our balcony, breakfast, drinks on the terrace--any hour of the day--are sensational! The building itself is a gorgeous, memorable design and the artwork is wonderful! Pricey and worth it!
We also booked this hotel because we could rent a car to be picked up at the desk in the lobby and return a week later at the Santiago airport after our cruise, which docked in Valparaiso (recommended for a visit!!). Other cruisers had difficulty finding locations to achieve this rental at all--or without a huge drop-off fees. Europcar at this Sheraton was great!

Room Tip: Ask for a high floor room with a view--we got it and were outside on our balcony most of our stay!
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Kathyindenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raily K, General Manager at Sheraton Miramar Hotel & Convention Center, responded to this review, 3 March 2014
Thank you very much for choosing our hotel during your last stay in Viña del Mar. Your comments are very important. Reaching and exceeding Guest Expectations is at the core of our objectives and we strive to do our utmost to provide exceptional service.

We really appreciate your comments and thank you very much for your important feedback. Should there be anything else I can assist you with, please let me know. Thank you very much.

Best regards,

Raily Kligge Marttinen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (113)
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English first
Minneapolis, MN
Level 6 Contributor
132 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 28 February 2014

Right on the water and near a local beach. Amazing views and within walking distance of a couple main avenues. Stayed 3 nights and loved it. Had a bit of a problem with our "social hour", but after discussing with the management they made it right. Perhaps you just want to double check that their social hour special is ready. Great pool area and fitness center as well as an outdoor bar area that we really enjoyed.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank JSMinMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raily K, Guest Relations Manager at Sheraton Miramar Hotel & Convention Center, responded to this review, 3 March 2014
Thank you very much for choosing our hotel during your last stay in Viña del Mar. Your comments are very important. Reaching and exceeding Guest Expectations is at the core of our objectives and we strive to do our utmost to provide exceptional service.

We really appreciate your comments and thank you very much for your important feedback. Should there be anything else I can assist you with, please let me know. Thank you very much.

Best regards,

Raily Kligge Marttinen
Guest Relations Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
France
Level 6 Contributor
188 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 22 February 2014

As I only made a stop over at this hotel during a business trip , I did not have time to enjoy the different leisure options proposed by the hotel , but the place really looked great .
I was especially impressed by the swimming pool facing the ocean although I did not have time for a swim ( too bad)
By car it is not so easy to arrive at the hotel , depending which way you come in , but there is a convenient parking lot to forget about your car after you arrived .
All the rooms have view to the sea , so you only need to decide whether you prefer view towards Valparaiso or to the other side ...
The business center looked pretty much out of service but I am not sure whether this was due to the Holliday season or not .
we had the breakfast in the lobby level restaurant which also had a nice view .
One thing to improve: hotel in this category should stop charging an additional fee for using wifi in the rooms ,maybe this was acceptable last century , today it looks miserable .

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LePapito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raily K, Guest Relations Manager at Sheraton Miramar Hotel & Convention Center, responded to this review, 25 February 2014
Thank you very much for choosing our hotel during your last stay in Viña del Mar. We appreciate you took the time filling out our Guest Satisfaction Survey. Your comments are very important. Reaching and exceeding Guest Expectations is at the core of our objectives and we strive to do our utmost to provide exceptional service.

We really appreciate your comments and thank you very much for your important feedback. Should there be anything else I can assist you with, please let me know. Thank you very much.

Best regards,

Raily Kligge
Guest Relations Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
123 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 12 February 2014 via mobile

If you can stand the price tag for a suite or corner king room- do it. I just watched two amazing sunsets and worth every penny. Attentive staff. Clean. Gym, two pools, two restaurants, three bars, spa, salon, car rental available as well as car service. Great beds, awesomely located on cliff- AMAZING VIEWS.

Stayed February 2014, travelled as a couple
Helpful?
Thank Alwxa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raily K, Guest Relations Manager at Sheraton Miramar Hotel & Convention Center, responded to this review, 18 February 2014
Google Translation
Estimado,

Muchas gracias por haber elegido a nuestro hotel durante su última visita a Viña del Mar. Agradecemos los comentarios expresado en esta página. La satisfacción de nuestros huéspedes es nuestro objetivo principal y nos ocupamos de brindar a todos nuestros clientes un servicio excepcional.

Si requiere de asistencia adicional en futuras reservas, le pido no dude en contactarnos, nos encantará recibirles nuevamente!

Atentamente,

Raily Kligge
Guest Relations Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Netherlands
Level 3 Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 February 2014

Arrived to a bad situation - no reservations! We booked through a third party and they had not properly confirmed with the Sheraton. No matter - while the sheraton could not offer us rooms they went out of their was to get other rooms at other hotels for us and transport. They really understood how tired and stressed we were after finishing the Dakar.
The problem was created by someone else and solved by Sheraton.
When we arrived back the next morning to check in (we had rooms the second day) they took good care of the whole team. And checked back with me to make sure all was well organized.
And the hotel was great - rooms with a sea view ere large and relaxing, food was great and over all ...just relaxing. I did not leave the hotel for 36 hrs because it had all I needed and was relaxing in ever way.
I will certainly be back and highly recommend the hotel. They made our last 2 days perfect.

  • Stayed January 2014, travelled on business
    • Value
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Helpful?
Thank Veronica17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jbm_miramar, Quality Manager at Sheraton Miramar Hotel & Convention Center, responded to this review, 10 February 2014
Thank you very much for your important feedback and for your preference. We are very glad to see that we fulfilled your expectations although the problem with your reservations.
Thank you very much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Medina, Ohio
Level 6 Contributor
100 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 28 January 2014

The Sheraton Miramar is overall a very good hotel in a stunning location right on the ocean. It's apparently quite popular -- several people on our day tour complained that they couldn't get in because it was sold out. Book early!

If you're driving, note that vehicle access to the front entrance is only from Vina del Mar. We drove in from Valparaiso and wound up having to drive quite a way past the hotel before we could turn around.

The hotel is certainly an impressive building, and the good impressions continue once you're inside.The lobby is light, bright, spacious and cleanly chic, with beautiful ocean views. Our room, while on the small side, also had a view to the water. We were directly over the pool, however, so our view was not quite as dramatic as it might have been from a higher floor.

Our room had a few maintenance issues that we decided to live with (the hand-held shower's bracket was loose, so the sprayer kept flopping down; the room's door latch didn't always close properly - minor things). Also, housekeeping did not provide washcloths. I don't know if this was a mistake or the hotel policy. Other hotels we visited in Chile had them. Bath products were a mix of different brands.

The breakfast buffet, which was included with our room rate, was adequate. We had drinks and some very disappointing appetizers in the bar one evening. My empanadas seemed to have been sitting for hours under a heat lamp (they were cold and tough) and my husband's ceviche looked very tired. The view from the bar is so beautiful, though, that we didn't dwell on these little disappointments.

Our biggest gripe was that the front desk staff were completely unhelpful with restaurant recommendations. All they would say was that there lots of restaurants on San Martin (about a 20 minute walk from the hotel). It would have been so nice get a few suggestions from them.

As has been our experience with all Starwood properties, WiFi is free only in the lobby (unless you’re Gold or higher). If you’re leaving the hotel on foot, be sure to leave all jewelry locked away, and keep your cell phone under cover. No one bothered us, but we heard stories from the people on our day tour about unfortunate incidents - although it seemed to be more of a problem in nearby Valparaiso than in Vina del Mar. We had no trouble walking to and around Vina del Mar, but were generally back at the hotel by 11 p.m.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VickyBee333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jbm_miramar, Quality Manager at Sheraton Miramar Hotel & Convention Center, responded to this review, 10 February 2014
Thank you very much for your important feedback. Your opinion is very important. We apologize for inconveniences with our staff and lack of service. If possible, please contact us at: reservas.miramar@sheraton.com, so we can get in touch with you to look into the details. Thank you very much.
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Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 January 2014

Great experience! Certainly the best hotel in Viña del Mar.
Rooms are spacious and comfortable, same can be said about bathrooms. Bed are amazing. Most of the rooms have a beautiful view of the ocean and Valparaiso Bay. The food is great.
The only "but" is the bar. Extremely, but extremely slow!!! They really need to improve this! 20 or 30 minutes to bring you a drink, then another 15 to bring something to eat that you ordered when you stepped in. Some of the waiters answer your requests like they don't want to be there. And this happens when you are the only one sitting in there! They need more staff.

Overall, amazing stay, the service staff is really friendly and helpful. Definitely going back.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Camillieri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jbm_miramar, Quality Manager at Sheraton Miramar Hotel & Convention Center, responded to this review, 25 January 2014
Thanks for your comments. We regret what happened in our bar. We are working with the Food and Beverage team to correct the point made by you.
We hope to receive you again in our hotel.
Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Miramar Hotel & Convention Center

Property: Sheraton Miramar Hotel & Convention Center
Address: Avenida Marina N 15, Vina del Mar 99999, Chile
Phone Number:
Region: Chile > Valparaiso Region > Vina del Mar
Amenities:
Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Vina del Mar
#1 Business Hotel in Vina del Mar
#1 Family Hotel in Vina del Mar
#1 Luxury Hotel in Vina del Mar
#2 On the Beach Hotel in Vina del Mar
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Sheraton Miramar Hotel & Convention Center 4.5*
Number of rooms: 142
Official Description (provided by the hotel):
Rising above the sea, the hotel features unique ocean views and the most beautiful setting to enjoy an unforgettable getaway. Vina del Mar is located a little over an hour from Santiago and its combination of stunning architecture, breathtaking coastline, vibrant culture, delicious cuisine and dynamic nightlife offers entertainment alternatives all year long. ... more   less 
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Also Known As:
Sheraton Miramar Hotel Vina Del Mar
Sheraton Miramar Hotel And Convention Center
Sheraton Vina Del Mar
Vina Del Mar Sheraton

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