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Reviewed 20 November 2017 via mobile

The Central Plaza Hotel has potential of being a beautiful hotel but falls short with poor attitude of staff and lack of security which lead to theft. Though I cannot fault the location of the hotel, which is in the main square of sucre.

As a member of a group of 19, with 11 rooms being used, we have had a few issues over our 2 night stay; the most appalling being theft!

In total we had over $500 stolen as well as mobile phones. Items were taken from people’s rooms and everyone’s bags were disturbed and obviously searched. The response of the staff was that the fault was with the victims as a few of them had arrived late the previous night after a night out; despite the missing items being accounted for in the morning before the rooms were cleaned.

This attitude was surprising as the staff were accommodating and helpful when rooms were changed due to strong smells of adhesives.

Though, we hope that this is an isolated issue, other aspects of the hotel are not worthy of the 4 stars it holds. Such as the swimming pool being out of use and the exercise equipment consisting of a broken treadmill and cycling machine. As well as lack of security, for example no safes in the room and non uniformed staff members accessing people’s rooms without knocking or valid reason.

Overall, this hotel does provide a generally good service and has the basic amenities needed. However, I would not class it as a 4 star hotel nor describe it as ‘luxurious’ with ‘careful attention’ taken by the staff as the official description states.

Date of stay: November 2017
Trip type: Travelled with friends
1  Thank MelonLHart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2017

Stayed here in November 2017 in a group of 19 where 1\4 of guests have had items stolen. We left the hotel at 12pm and returned at 3pm to find all rooms cleaned and everybody's luggage moved, as if somebody has went through personal belongings. There was £350 approx lost in cash of varying currencies and an expensive smartphone missing. The hotel then proceeded to blame the theft on guests 'being drunk' and were selective on what CCTV was shown, only taking the guests seriously when the police where mentioned.

Throughout our stay, a guest was in their room when two different men in dark casual clothes unlocked the door without knocking, came in and gave the excuses of 'fixing hot water' -the hot water was not broken nor had the water been mentioned to reception and 'checking to see if the room was clean' despite not having any cleaning materials to then clean the room- this may have been a coincidence.

The hotel itself was fine for what it is advertised as, in a good location and clean but sadly not a trustworthy establishment.

Date of stay: November 2017
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank Bethany H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2016

Love the place. Rooms are great. Breakfast included, delicious.
Comfortable..... Just love it Everyone is very friendly. Great place because it is right in the middle of town, everything close by, lots of good restaurants, museums, just a fantastic place.

Room tip: All the rooms are nice and comfortable.
Date of stay: October 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank RossieArraya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2015 via mobile

Great location situated on the plaza. Hotel nice, staff friendly but the room was a little dark as there seemed to be a lack of windows. Great shower and breakfast was basic but nice. Covered courtyard great to sit and relax in. Would definately consider staying here again.

Date of stay: November 2015
Trip type: Travelled with family
Thank emman7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2015 via mobile

Stayed here only for one night. Staff were very friendly and were on hand if any help was needed. Breakfast was basic but nice and the room was comfortable and clean. Interesting decor but added to the atmosphere of the hotel lovely inner courtyards to sit and relax.

Date of stay: November 2015
Trip type: Travelled with family
Thank liz1e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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